Reporting and Analytics
Discussion List
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Ability to Export entire Dashboard with BIP reportSummary Ability to Export entire Dashboard with BIP reportContent Can anyone confirm if we can Export entire Dashboard in Excel which is having multiple BIP reports embe… -
Use text box for user in analysisContent Hi, I am trying to create analysis that return data for selected reference designator. I succeeded to create analysis that let the user to select reference desig…
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Report to show only Incidents for Contacts with Multiple Open incidentsSummary Basically trying to filter out the customers with multiple open incidentsContent We have incident reports showing all open incidents for various queues. Of cours…Desmond P 40 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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How to import the custom Child object for multiselect choicelistSummary to update the multi-select choice list fieldsContent Hi, I want to import a custom object record to update the multi-select Choice list but import is failing.I t…
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Agent Login ReportSummary Out of the Box Agent Login ReportContent Hey all, I'm looking at the standard Agent Login report located in \Public Reports\Service\Agent Reports\Agent Login and…JoshLong 119 views 2 comments 5 points Most recent by JoshLong Reporting & Analytics for B2C Service -
Chats handled per chat agent interval - possible?Content Hi, We've a requirement to report on detailed chat agent interval data, specifically number of chats handled and AHT per agent per interval. I know we can get th…User_2025-02-03-20-01-45-901 33 views 3 comments 2 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Commerce Cloud Heat Mapping, Recordings, Funnels and More with HotjarContent Heat Mapping is a data visualization tool that captures your customers' behavior on your website and displays the results as colors overlaid to the screen. Color… -
Report for all items name + item code + barcode numberSummary Report for all items + item code + barcode numberContent Hello All, I need a report to display the Item Name + Item Code + Barcode Number. I have the below table…User_2025-02-05-12-20-44-163 193 views 1 comment 0 points Most recent by User_2025-02-05-12-20-44-163 Reporting and Analytics for SCM
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Actionable Infolets for effective and efficient task-based processesSummary We highly recommend use of Actionable Infolets for greater productivity and more successful users.Content Actionable Infolets make it quick and easy to perform c… -
Counting Incident SourceContent Is it possible to make a report that displays an agent's name, number of Incidents they have assigned to them that were created by ask page and the number of Inc…JoshLong 32 views 4 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Get the Percentage of Status from daily incidentsContent Hi Experts, Is there a way to Get the Percentage of Status from daily incidents? Example: for today there are a total of 100 incidents and 50 of those are solved…Jepee Celorico 22 views 6 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Unordered Column in Custom ReportSummary Report Columns Do Not Display In OrderContent Hi, I created custom report and added column in order way in which they display output to agent. I ran report and d…Baljeet Singh-231094 29 views 4 comments 1 point Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service -
Last Agent LoginContent I would like to have a report to show the last time an Agent Logged in. I haven't been able to find anything in the tables to represent last login date. Does any…User_2025-02-03-17-44-59-137 112 views 5 comments 0 points Most recent by Nithin A Reporting & Analytics for B2C Service
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Chat TransfersContent I'm trying to figure out how many chats each agent transferred in a given timeframe. Any ideas where to start?User_2025-02-05-10-15-05-593 27 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Report to show custom field usageContent I'm trying to put a report together that shows me how many times a custom field is used. The rationale being that I want to remove any unused fields! I fail to s…User_2025-02-03-17-03-04-780 60 views 9 comments 2 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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How to join Procurement - Procure To Pay Real Time and Procurement - Purchasing Real Time without "OSummary Ability to display PO Line DFF with Procure to Pay information and Logical SQLContent We would like to display the PO Line DFF with Procure to Pay information an…
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can Organisation hierarchy changes be reported on?Summary I want to be able to report when a hierarchy level has changed for an OrganisationsContent Hi, This is my first time posting here - so hopefully there is a guru …Suzanne V 37 views 0 comments 0 points Most recent by Suzanne V Reporting & Analytics for B2C Service
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session time out after 30 minsSummary When a customer is updating the incident and before clicking update button, he doesn't do anything for next 30 mins . After 30 mins he clicks on update then mess… -
Custom scripts to access controllers and modelsContent Hi, Can the scripts in reports access controllers/models from the custom portal? I'm trying via cUrl (and failing) so was wondering if there was a better solutio…King Jack 46 views 7 comments 1 point Most recent by King Jack Reporting & Analytics for B2C Service -
Data Extract Limit in BIP ReportSummary We are having BIP report of Account to prepare a data load file for Eloqua. We need to know, is there any size limit in number of rows should be extracted from B…
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Update all answer articles using script at same time,Summary I wanted to update all the articles using a custom script but it's not able to process more than 200 records.Content I am trying to update all the articles using…
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Query to fetch Inactive usersSummary Query to fetch Inactive usersContent Hi all, We are using the below Query to fetch the inactive users but we couldn't. SELECT jrrp.person_name, pu.username, pu.a…
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Time to Resolve is not including schedulesContent We just went live with HRHD and have noticed that the time to resolve metrics do not include the Schedule of the queue. I've attached an example. It shows that t…User_2025-01-31-00-25-12-234 51 views 6 comments 0 points Most recent by User_2025-01-31-00-25-12-234 Fusion Service
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Not able to create new Saved searchSummary I want to create a new saved search with new set of fields and by setting some values in them.But I am not seeing the option to do that
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CSA visible in App Composer but not OTBI after CSM migrationSummary Do I need to republish CSA on target pod?Content Quick question - I migrated CSA from source to target with CSM. I can see CSA in App Composer on Target, but I c… -
CSA visible in App Composer but not OTBI after CSM migrationSummary Do I need to republish CSA on target pod?Content Quick question - I migrated CSA from source to target with CSM. I can see CSA in App Composer on Target, but I c…
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Report to display Severity UpdatedSummary How many times severity updated for a incidentContent Hi, We have business requirement to get number of times severity got updated for one particular incident an…Baljeet Singh-231094 37 views 2 comments 1 point Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service
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Remove merged cells from report in reports & analyticsSummary Remove merged cells from report in reports & analyticsContent Hello, Please note that we have a report : Scott Marketing report which has merged columns B & C AN…User_2025-02-05-12-20-44-163 272 views 7 comments 0 points Most recent by Lucky Sharma Reporting and Analytics for SCM