Reporting and Analytics
Discussion List
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You cannot create a link to a child group as it is having a parent group.Summary Trouble joining more than one query to a "main" one.Content Hi. I'm trying to join two queries to another one as shown in the picture. I can join G2 or G3 to G1,…User_2025-02-07-06-48-26-537 348 views 2 comments 0 points Most recent by User_2025-02-07-06-48-26-537 Reporting and Analytics for SCM -
Session Topic?Summary What would you like to learn more about?Content We are currently planning the rest of our CX Sales sessions for the rest of the year. What topics would you like … -
Agent Total Response Time field discrepancy: exact definition please?Summary Unclear on the discrepancy between this value, and the datediff from session creation to agent engagementContent In building some basic chat reporting, I want to…Loren K 32 views 3 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Clarification on OOTB reports are available in service?Content Hi Team, In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis. 1. Average speed of response t… -
Closed and Created incidents reportContent Hi Gurus, We want to show the report on last 3 months, how many is created on particular month and how many closed on particular month. I have used date_group(in…Mohana Gopal S-Oracle 46 views 5 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
I am not able to see Activities associated with Business plan in analysisSummary Not able to see any result for Custom subject area having relation between Activity and Business PlanContent Hi, I have created the custom subject area of Activi… -
Is there a way to list the reports not used ?Summary Can we list all the reports not used in Service Cloud ?Content Hi Team I am looking for a standard or custom one to list all the reports that are not used in the…abendaoudi-Oracle 48 views 5 comments 2 points Most recent by abendaoudi-Oracle Reporting & Analytics for B2C Service -
Backlog and Closed Cases ReportContent Has anyone created a report that includes both open and closed cases? I want to display a row for each case where it is still in an open status or if it was clos…JLFolkman 25 views 5 comments 1 point Most recent by User_2025-02-03-20-46-35-138 Reporting & Analytics for B2C Service
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Customer Data DumpSummary Seeded Customer dump reportContent All - Is there a seeded out of the box report that can create a dump of all customer related attributes?Hari Thyagaraj 23 views 2 comments 0 points Most recent by Hari Thyagaraj Reporting and Analytics for SCM
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Incident report - assigned to a second groupSummary Incident report that shows if an incident was transferred to a different groupContent Hello, I've been trying to figure out how to display the following scenario…User_2025-02-06-05-46-29-624 47 views 1 comment 1 point Most recent by User_2025-02-06-05-46-29-624 Reporting & Analytics for B2C Service
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what is exact columns names for Parent.ID and Parent.Name in category table?Summary what is exact columns names for Parent.ID and Parent.Name in category table?Content Building report for Categories table , looking two columns Parent.ID and Pare…ShivajiLohar 30 views 3 comments 1 point Most recent by ShivajiLohar Reporting & Analytics for B2C Service
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Chart display issues Desktop vs BUISummary Chart displaying differently in BUIContent Hi, I'm having a hard time getting a chart to display the same way on BUI as it is on the agent desktop. Any tips woul…Christian UoA 30 views 1 comment 1 point Most recent by Justin_D Reporting & Analytics for B2C Service -
Preview incident - without opening workspace?Content Hello! Could not locate any information in documentation or here at the community, so here goes: My agents wants a preview function of incident (customer thread)…User_2025-02-01-08-38-15-811 21 views 5 comments 1 point Most recent by User_2025-02-03-20-46-35-138 Reporting & Analytics for B2C Service
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Add new note/thread from reportSummary Add new note/thread from reportContent Our finance team need to respond to queries in their queue from a report. They'd like a faster way to do this without havi…User_2025-02-01-07-03-13-295 44 views 3 comments 1 point Most recent by User_2025-02-03-20-46-35-138 Reporting & Analytics for B2C Service
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Combining results from tables that are joined multiple timesContent Hi, When I join the same table twice using different conditions, both conditions give different results. The agents may satisfy any one or both the conditions. I…Geetha Amrutha 31 views 6 comments 1 point Most recent by User_2025-02-06-05-37-11-922 Reporting & Analytics for B2C Service -
Show custom menu as drop down menu in report filterSummary Show custom menu as drop down menu in report filterContent I have created custom menu "Employment details" with Primary,Additional & Both items. I have custom ob…User_2025-02-03-16-53-11-440 61 views 5 comments 1 point Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Version Control for Data Models and ReportsSummary version control reports in BI PublisherContent Hello, Is there any best practice, or any way to version or tag a report or a data model in BI Publisher ? Thanks,…Yasmine Boutin-Oracle 36 views 3 comments 1 point Most recent by Yasmine Boutin-Oracle Reporting and Analytics for SCM -
All Chat Sessions requested + email Incidents created in 1 view?Summary Need help to create a combined view of all Chat Sessions requested, plus all email Incidents created for any period -- is this possible??Content Hi - is there an…
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Report dynamic filter(custom field) wise using Custom scriptSummary Organization/Contact/Asset Quick Search Report based logged Agent mapped Division/Business Unit wise dynamically filtered.Content Hello,I'm new to the custom scr…Bajeebi Shaik 33 views 8 comments 0 points Most recent by Bajeebi Shaik Reporting & Analytics for B2C Service
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BI Analysis for territory and its dimensionsSummary I want to have an analysis with territory and it's dimensionsContent The purpose is to create an analysis, which can be referred to just to see Territories and a…Gautam Basu-242570 39 views 0 comments 1 point Most recent by Gautam Basu-242570 Reporting & Analytics for Sales -
Mapping Incidents as a Child to custom objectSummary Trying to map an incident to a custom objectContent Hello All, We are trying to map an incident as a child of a custom object which we have created, then trying …User_2025-02-06-05-53-04-796 43 views 5 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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How to use date_add(date, units, interval, round)?Summary How to use date_add(date, units, interval, round)?Content In Incident table for column "incidents.updated" output is "2020-08-20T 08:33:23Z" but expected Output …ShivajiLohar 73 views 1 comment 0 points Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service
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Show null value as blank is not working for report columnSummary Show null value as blank is not working for report columnContent I have built the report for incident table and I need blank value for null column. Here null val…ShivajiLohar 38 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Outbound interface to fetch records from FBDI Template which are ProcessedSummary Outbound interface to fetch records from FBDI Template which are ProcessedContent Hello Tech Gurus, I am new to Oracle Cloud.I have a requirement for outbount in…User_2025-02-05-23-01-57-438 45 views 1 comment 0 points Most recent by RaviThejaDarbha Reporting and Analytics for SCM
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Incident product number reportSummary We tried checking product/incident tables there it shows product_level as product description whereas we are expecting as product number. –Kindly let us know if …ShivajiLohar 42 views 7 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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Bursting sending duplicated reports.Summary Some outputs are being sent duplicted (or more!) by mailContent I have a report to get the hand quantity for each subinventory. The output is like: SUB ITEM QTY.…User_2025-02-07-06-48-26-537 27 views 2 comments 0 points Most recent by User_2025-02-07-06-48-26-537 Reporting and Analytics for SCM
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Lead Owner in Sales subject areaSummary Lead Owner in Sales subject areaContent Hi all, I need to add the Lead Owner in an analysis. Name or First Name/Last Name (not your Resource Id or Party Id). I h… -
OTBI - Table or view does not exist at OCI CallSummary Unable to generate risk management report from standard subject areaContent We are trying to generate an analysis report for "Risk Management Cloud - Compliance …Yasir Humayun 37 views 3 comments 1 point Most recent by Yasir Humayun Reporting & Analytics for Sales
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Agent Overview InfoletsSummary Agent Overview Infolets - showing "1 Record"Content I am fairly certain I know this "1 Record" means the report is bulling back 1 record with the intended total …Jeff Scrobel 26 views 1 comment 1 point Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
Join Incidents table with answer details tableSummary Join incident table with answer details tableContent We have saved docId in custom object and mapped it to incident. We want to build a report to join incident t…Utkarsh Dangayach-194615 51 views 2 comments 0 points Most recent by Utkarsh Dangayach-194615 Reporting & Analytics for B2C Service