Reporting and Analytics
Discussion List
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Ask A Question ReportSummary Report SummaryContent Hi, I would like to ask if there's a way to get all the data from Ask a question in customer portal? Basically, we set it up as a Pre-chat …Jovit Manalaysay 52 views 3 comments 1 point Most recent by Jovit Manalaysay Reporting & Analytics for B2C Service -
Custom Sales Infolets page visible by EL ExpressionSummary Custom Sales Infolets page visible by EL ExpressionContent Hi all, I have a custom field -choice list-, in the Resource object, associated to the resource. When … -
Passing Run-time selectable Date Range Filter to Custom Script of the ReportContent I have passed the run-time selectable date range filter to Custom Script of the Report. I have taken the FROM date and TO date in two variables convertiing epoch…Rasheed Ahamed 57 views 0 comments 1 point Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Performance tiles not calculating valuesContent Hi there, I have created some custom counts in an analysis and when I create a performance tile it isn't counting the values correctly. Essentially I have put a …Mario B 55 views 5 comments 1 point Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Sales
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Report for All Products in Staging with Order NumbersSummary Report for All Products in Staging with Order NumbersContent Hello, Can you please advise from which subject area we can download a report with all products in s…User_2025-02-05-12-20-44-163 29 views 2 comments 2 points Most recent by User_2025-02-05-12-20-44-163 Reporting and Analytics for SCM -
Correct way to count incidents First Responded by a given Group?Summary Seeking best way to count incidents Initially responded to by an Agent GroupContent Hi all - we pay our frontline Call Centre based on # Incidents where they sen… -
UCM Document Retention Rates, Storage Limits, Access Privileges and Automatic PurgingContent We have a requirement where a Custom BIP Report uses bursting to send the report documents to UCM (Unified Content Management Portal). The documents sent to UCM …Shivakumar Ayyanagowdar-Oracle 624 views 2 comments 1 point Most recent by Shivakumar Ayyanagowdar-Oracle Reporting & Analytics for Sales -
answer feedback report with answer-ID, Question text, incident number and incident textContent Hi, I want to create a report showing all individual feedback per answer (preferably even a report that enables me to filter on either answer ID or product or bo…User_2025-02-03-18-57-47-987 64 views 6 comments 1 point Most recent by Jess Campbell Reporting & Analytics for B2C Service
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OTBI performance recommendations paper (2679006.1) is available on MOS PortalSummary OTBI performance recommendations V2 doc is intended for OTBI system integrators, BI report developers and admins. It covers advanced performance tuning technique…Pavel Buynitsky-Oracle 58 views 0 comments 3 points Most recent by Pavel Buynitsky-Oracle Reporting and Analytics for SCM
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Add Time Zone in Date Column in Report AnalyticsSummary How do I change the display of Date/Time in an output column?Content Hi, We have business requirement to change date/time in OSvC for each record. By default, th…Baljeet Singh-231094 46 views 0 comments 0 points Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service -
External Data Reports with Browser UI - Analytics Cookbook RecipeContent External Data Reports with Browser UI Expose External Data to OSvC Author: Scott Harwell, Principal Product Manager Difficulty rating: (Advanced) Target persona:…Scott Harwell 419 views 41 comments 15 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
How to create Action link (interaction) in Reports/Analysis to update opportunity recordSummary Action link (interaction) to update opportunity record from Oracle BI AnalysisContent Hi, I am trying to create an analysis/report for my business team that will…Sharath Shanker 62 views 2 comments 1 point Most recent by Sharath Shanker Reporting & Analytics for Sales
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Tailoring infolet view to the target userSummary Alternatives to the employee party id filterContent Hi First time poster. We are currently building infolets to sit on the Newsfeed homepage. We are building fro…James Salmon 48 views 5 comments 1 point Most recent by Karina Ogata Reporting & Analytics for Sales
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Search report results for contacts.any_phone_raw vs. any_phoneSummary Looking to understand why the rows analyzed are different for the two fieldsContent Why do the fields have a different number of analyzed rows if they're both se…InSinkErator 48 views 0 comments 2 points Most recent by InSinkErator Reporting & Analytics for B2C Service -
Report description needed for end-user and kb answersSummary Report description needed for end-user and kb answersContent Where can I find a description of answer and end-user reports such as: Answer click through rate, an… -
Created and Closed/Resolved in the same reportSummary Creating a report (not a dashboard) with incidents created and closed/resolved in a period of timeContent Hello, I am trying to create a report that will include…User_2025-02-06-05-46-29-624 38 views 11 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Aggregate functions last() is not working as expectedSummary last() should return last row of the data set, but it is fetching all the records.Content Objects : a) Incident b) CO.AuditLog (Custom Object). Joining Relations…Manish S. Dixit 53 views 3 comments 1 point Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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Report with link to attachments.Summary How do I get a report with a link to attachments for each incident?Content Hello, I have a report that shows the incident information and the attachments associa…User_2025-10-31-01-08-51-703 141 views 9 comments 0 points Most recent by Alison-UniSA Reporting & Analytics for B2C Service
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How to trigger an action on association of Product with Product GroupSummary Hi, I want to call Rest API which will send the Product Group Id to other application when Product is associated with Product Group through Manage Product Group …
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Frequently Asked Questions on User System Usage SASummary This document will provide information on many questions related to User System Usage SContent Hi All, We have consolidated a list of How To questions asked on U…Dimple-Nagesh-Support-Oracle 111 views 1 comment 5 points Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Sales -
Incident SizeSummary How to get size of incidents?Content Hi, Is there a way to return the total size of an incident with and without file attachments through reporting? A simple rep…User_2025-02-03-21-58-25-969 38 views 2 comments 0 points Most recent by User_2025-02-03-21-58-25-969 Reporting & Analytics for B2C Service
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Have a dynamic column headingSummary We would like to have a column heading as current month, next month etc.Content Hi Is it possible to have a column heading that displays the current month, next …Cyrille Saulnier-Oracle 45 views 6 comments 0 points Most recent by User_2025-02-01-07-27-35-188 Reporting & Analytics for Sales -
Sales – Best Practices to Track CX Sales User Adoption, 24 June 2020, 8 a.m PT - Submit QuestionsContent Submit your questions for the Sales – Best Practices to Track CX Sales User Adoption session to have them answered during the live event. Post your questions by … -
Passing filter value from one to anotherSummary Passing filter value from one to anotherContent There are 2 filters one for primary branch code and another for secondary branch code. Customer want to show sing…User_2025-02-03-16-53-11-440 31 views 2 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Ability to add Password protection to PDF output of Bursting JobContent Hello Everyone,Do we have an Ability to add Password protection to PDF output of Bursting Job in BIP?Use case: Each report output should be password protected by…Shivakumar Ayyanagowdar-Oracle 162 views 3 comments 2 points Most recent by Shivakumar Ayyanagowdar-Oracle Reporting & Analytics for Sales
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Disposition of Incident when Survey went outSummary What was the disposition of the incident when the survey went out?Content I am trying to find the disposition of an incident at the moment the survey went out. I…User_2025-02-01-08-26-30-444 30 views 0 comments 0 points Most recent by User_2025-02-01-08-26-30-444 Reporting & Analytics for B2C Service
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Contact custom records - display only record with latest date or just one if date blankSummary Return single latest customer record for a contactContent Our contacts have custom records in eg. myTable. They may have none, a single, or multiple linked recor… -
Time in statusContent For a given incident ID - what is the easiest way to show how long it has spent in each status Not status type - each statusKing Jack 28 views 2 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Adding a Wildcard function to a Report Definition FormulaSummary I'm wanting to use an if statement in a report to search the subject title for a key word such as 'Accepted' and to return a custom value for this. Is it possibl…User_2025-02-05-15-36-42-527 52 views 2 comments 0 points Most recent by Sasi G Reporting & Analytics for B2C Service