Reporting and Analytics
Discussion List
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Sort Incident Menu Custom FieldSummary Sort by Menu Order Option DisabledContent Hey all, I have a custom field in Incidents that is of the menu datatype and the menu items are being pulled from a men…JoshLong 32 views 3 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service -
No result shown in the audit reports for the contactSummary No result shown in the audit reports for the contactContent No result shown in the audit reports for the contact despites of the all audit setup done So why when… -
Custom attribute of OOTB object in BICCCSummary Custom attribute of OOTB object in BICCCContent Issue detail, In BICCC, I see actual table column name instead of the object attribute name. Any idea how to fix … -
R13.18A OTBI BI Catalog LockdownSummary With 13.18A release customers will no longer be able to modify the shipped BI catalog content.Content R13.18A OTBI Product Alert This product alert is published …User720640-Oracle 254 views 3 comments 10 points Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Sales -
Proactive Chat Offer Statistics #3033Content Is there a way to filter Proactive Chat Offer Statistics #3033 to show the originating webpage? I know how to distinguish the page using a custom field once an i…Kim Dante 27 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Problem with adding Custom Reports on Report DashboardContent Hello I'm using February 2016, and I've been trying to add two custom reports on Report Dashboard, referring to the following Answer; https://cx.rightnow.com/app…Megumi Nishikawa 47 views 2 comments 0 points Most recent by User_GIUF2 Reporting & Analytics for B2C Service -
Report based on Virtual Table- Real time data update and Current Record ContextSummary Updates to External Data report based on Virtual TableContent Good Day, Can we fetch the current record context from a report based on virtual table (external da…User_2025-01-31-15-38-44-499 53 views 1 comment 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service -
Report Needs to Include Updated Messages, New Messages and %s and Real TimeSummary Updated Messages, New Messages and %s Percentages for queues - Real TimeContent I'm trying to develop a report that will give the 'Queues' current volume, volume…User_2025-02-01-07-43-22-355 30 views 0 comments 0 points Most recent by User_2025-02-01-07-43-22-355 Reporting & Analytics for B2C Service
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Embedded URL ReportSummary How to show the file path of the attached file in an incidentContent Hi Everyone, I've working in my reports and i was able to show the attachments on each incid…Jovit Manalaysay 22 views 0 comments 0 points Most recent by Jovit Manalaysay Reporting & Analytics for B2C Service -
Opportunity Sales Stage NameSummary How to retreive previous "Sales Stage Names"?Content Hello, I have a requirement in which I need to highlight all "Sales Stage Names" that have been assigned to …User_2025-02-04-17-55-40-189 40 views 6 comments 0 points Most recent by User_2025-02-04-17-55-40-189 Reporting & Analytics for Sales
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Filter by Territory - OTBIContent Hi all, I have a couple of analysis for users with Sales Manager role. I need to add the "My Territory" filter to one of them and the filter "My Territory hierar… -
R20 Direct Database Query decommisionSummary Create Data modelContent We have a Deal Registration analytics done via Data model due to the Submitted Date field SUBMITTED_DATE is formatted as DATE only. Whil…User_2025-01-28-17-45-38-966 35 views 2 comments 0 points Most recent by Karina Ogata Reporting & Analytics for Sales
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Real Time Reporting - Incidents Received, Resolved, Longest time in QueueSummary Real Time Reporting - Incidents Received, Resolved, Longest time in QueueContent We've been tasked with creating Real Time Reporting (or as close to real time as…User_2025-02-01-07-43-22-355 67 views 3 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Reports Alignment on DashboardContent Hello, Can someone please share tips for aligning reports on dashboard? i have tried multiple ways but it's really annoying to just fit all reports without scrol…User_2025-02-03-20-08-55-527 69 views 3 comments 0 points Most recent by Nir Wissotzky-Oracle Reporting & Analytics for B2C Service
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Rel 13.19B User Adoption Object ActivitySummary With Rel 13. 19B Users will be able to report on User Adoption for object activityContent User Adoption CRM – An Overview User Adoption Metrics helps CRM Stakeho…Sudharshanan K B-Oracle 569 views 3 comments 15 points Most recent by Chintak Dholakia Reporting & Analytics for Sales
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Interval Type - Menu DescriptionsSummary Looking for full descriptions for menu itemsContent Hi. I'm looking for a published list with FULL descriptions/example for each of the Menu Items under Interval…Marissa Gonzales 28 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
How to remove the highlight on the first line of a reportContent There may be an obvious answer to this petty annoyance.. but here goes...! I have some nice reports with exceptions that colour lines of data based on service le…JBaxter 38 views 6 comments 0 points Most recent by User_2025-02-05-02-13-35-681 Reporting & Analytics for B2C Service -
Inventory OnHand Balance ReportSummary Inventory OnHand Balance ReportMahgoub S.Mohamed 92 views 1 comment 0 points Most recent by User_2025-02-07-08-26-19-537 Reporting and Analytics for SCM -
First call resolution report (Basic)Content Hello everyone, I'm trying to write a report which will show me in very basic terms the first call resolution. To do this I want to create a report with three co…User_2025-02-01-08-44-34-192 41 views 13 comments 0 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service
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COUNT on a COUNTSummary Counting how many responses were sent on an incident.Content I am calculating how many (transactions.trans_type='8') "Response Sent" transactions are taken on ti…User_2025-03-10-22-51-16-388 57 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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How can we combine two RightNow reports into one?Content Active day for agent value for management purposes, we want to combine the information held in reports: * Public Reports > Service > Agent Reports > Agent Login …Peter Taylor 32 views 3 comments 0 points Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service
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Creating a more visually pleasing roll-up viewSummary Would like to create a report where the roll-up heading is shown as a single field in column 1.Content I'm trying to create a report that looks like the left sid…User_2025-02-03-18-15-20-995 31 views 0 comments 1 point Most recent by User_2025-02-03-18-15-20-995 Reporting & Analytics for B2C Service
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Missing Carriage Return Line feed for last row in OTBISummary OTBI Analysis Export to CSV Missing Carriage Return Line feed for last rowContent When exporting an OTBI BI Answers client payroll Analysis result to CSV, the la…
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Oracle Business Analytics Reporting OverviewSummary Watch this video to learn about using Oracle Business Analytics for Supply Chain Management.Content Link to the video: https://www.youtube.com/watch?v=DSRvYKS2wG…Pankaj Mongia-Oracle 524 views 1 comment 11 points Most recent by Mohammed Ali Manzur Arshi Reporting and Analytics for SCM -
SQL script - declare variableSummary SQL script - declare variableContent How to declare variable and use it in the same SQL script? I would like to store the result of my initial query in a variabl…
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Return a default record rather than "no records found"Content Hi, I have a Contact Quick Search report that if 0 rows are returned I would actually like it to default to a specific contact ID instead. I think that this coul…Craig Hevey 21 views 1 comment 0 points Most recent by Mihaela M Reporting & Analytics for B2C Service
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Calculate percentage for responses received on the same day of incident creationSummary Calculate percentage for responses received on the same day of incident creationContent Hi, I have a requirement that I must calculate no of incidents that recei…User_2025-02-03-16-53-11-440 52 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Filter on date format using a custom fieldSummary I need to filter a report on a date that is a custom fieldContent Hi all. We have a need to create a report that will filter on a custom field. The Field name is…User_2025-02-01-08-17-38-818 53 views 5 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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CX Sales Center of Excellence Best Practice Resource CentersSummary Go to these Resource Centers to get Best Practice materials written to help you implement and manage CX SalesContent CX Sales Resource Centers contain Oracle CX … -
HR Help Desk - Organizational hierarchySummary Need to add "Level 3" to an exciting help desk reportContent Hello, I wonder if anyone can help me out. I need to add "Level 3" of the organizational hierarchy t…Mitch_123456 47 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814 Reporting & Analytics for B2C Service