Routing / Optimization
Discussion List
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will routing still assigning work if there is a "Soft Skill Mismatch"Summary: will routing still assigning work if there is a "Soft Skill Mismatch" Content (please ensure you mask any confidential information): Version (include the versio… -
Notification to administrators for time offSummary: Good afternoon, When a resource finishes its last activity early and has at least 30 minutes to free. Usually the technicians do not inform that they have free … -
Calculate route time of activitiesSummary: I would like to know how the route time of activities is calculated in OFS? Content (please ensure you mask any confidential information): Version (include the …Rocio Ferrer 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Use Routing to move activity from Resource non-scheduled to original bucket?Summary: We have a technician and office user behavioural challenge to overcome:- Technicians leaving assigned customer activities on their Routes overnight that are of … -
Feedback required for Oracle Field Service ImplementationDear customers and partners, We want your opinions about what it’s like to implement Oracle Field Service. Earn a CCC “UX Hero badge” and a gift when you tell us your im…Saranya Kumar Banerjee-Oracle 21 views 1 comment 0 points Most recent by Ivan Serafini Field Service
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Routing Error "Cost configuration. Activity was moved after routing run"Summary: Hello. We have different routing plans that run at 5am onwards, sequentially: Today Today + 1 day Today + 2 days … up to + 7 days We used the +day to ensure tha…
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How to capture the activity ID to modify the WFM activity based on the customer response.Summary:Hi Team, We have the business requirement as below mentioned.. Send email/SMS/whatsapp/MVA notification and customer should be able to edit their installation sc…
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Want to know more about arrival time attributes of Where is my techSummary: I was looking through my Where is My Tech concept, and there are four options for the arrival time in the attributes. All I wanted to know was what the differen…
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Property to validate if an activity was assigned by routing or by manual assignmentSummary: Is there some property or way to flag something that was assigned by routing instead of manual assignment assistant? You can see it in the history but I can't w…
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Unable to suspend the started activity as giving Synchronization error in historySummary: Hi Team, We have faced the issue with Unable to suspend the started activity as giving Synchronization error in history, Please find the attached snap shot for …
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Preferred ResourcesSummary: We're attempting to create activities that utilize the Resource/Provider Preferences with a "Forbidden" preference type. Ultimately, we need to be able to creat… -
Temporary Work Skills and 'Least Skilled Resource'Summary: We're aware that Routing is geared towards making use of the 'Least Skilled Resource'. If 2 Resources are equal in every way, except Resource A has 4 Skills and… -
What is "Street Level" definition for OFS Routing?Summary: Hi. I've missed asking this question during the Customer Connect 24B Field Release Webinar. There's a new feature called bulk routing SLR travel time option in …Melvin Manalastas 31 views 3 comments 0 points Most recent by Alexander Salnikov-Oracle Field Service
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Re-optimize Routes with Zero Activities in BucketSummary: We want the routing plan to move activities from one resource to another resource if more efficient (eg less travel time) Content (required): We are looking to …