Routing / Optimization
Discussion List
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Routing Plans - 'Use Resources outside the Bucket' featureSummary: In our scenario, we have a routing profile that is assigned to multiple buckets with a routing plan that has the 'Use Resources outside the Bucket' configured -… -
Assigning an activity to resources a particular resource type only when it is preferredHi Team, We a particular Resource Type called In-House-Engineer (IHE) . The resources of this resource type should be assigned activities only if they come as 'Preferred…
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How does the Assignment assistant determine the route sequence suggested?I would assume the Assignment Assistant should display the job being moved by the assignment assistant in the most optimal position on routes of the technicians, based o…
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"My Route" - how to calculate percentageSummary: What is the numerator and what is the denominator in calculating the percentage on the My Route tile Content (required): Version (include the version you are us…
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Auto-Routing an FA only up to a certain timeSummary: We have FAs that are being auto-routed to resources/field reps from 7:00 am to 4:30 pm so that each field rep would have FAs to work on sequentially based on th…
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Using 'Limit work by points' - more information requiredSummary: Our Business are exploring the use of 'Limit Work by points' within our configured Routing plans. We have message scenario steps configured to apply a Points va… -
Resource DeactivationSummary: Hi All, The question is: If someone was assigned an activity and THEN became deactivated or Inactive. In this case how are we going to handling those activities…
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Preventing reordering on a resource routeSummary This question is related to OFS. Currently we are trying a new method to re-optimize during the day multiple times, we have the optimization strategy set at "Mov…
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Travel time estimation accuracySummary: Content (required): Hello Oracle community; Is there a way to improve the accuracy of the travel time estimate that OFSC does? For example; OFSC calculates that… -
Oracle Field Service cloud for DemoSummary temporary access to OFSCContent Hi All, One of our Client is Evaluating Field service tool. But to finalize decision on Oracle we need to present demo to custome…Mayank Pande 59 views 6 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Routing Plan with Proportional Distribution in the weekHello! We need a routing plan setup where activities are distributed proportionally. Example: There are 5 activities scheduled for the next week, which will be assigned …Victor Pacheco 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Can I remove a routing plan?Summary: Customer no longer need a routing plan and wants to delete it. Is it possible? Content (required): **This post was created as part of a How to Service Request (…Fernando Parreira-Support-Oracle 61 views 3 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Is it possible to apply SLR when using Public Transportation?Summary: We would like to use Street Level Routing for resources using Public Transportation (set in the Resource Information). How can we do this? Content (required): I…
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Is it possible to move unscheduled activities which already on Tech routes to one specific bucket?Summary: Hi Team, We are having one scenario where if Techs are not able to take any action on few jobs. Like a Tech is having 5 jobs in a day and he took action only on…
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Can the Following Scenarios be handled by routing?Hi Team, We have the following scenarios, please let us know if the routing algorithm can help us achieve via some filters or rules:- Activities in route of resources wi…Anusree Sahadevan 61 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Routing pending activities to next daySummary: Content (required): Hi Team, We have a requirement to assign activities from the technicians. It is like the pending activities of the technician at the end of …
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Routing By Inventory - QueryHi Team, We have enabled 'Routing by inventory' so that only resources with required inventory will get assigned activity. In doing this we have another ask as well. In …
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Its Important to solve the immediate routing is not working wellSummary: The immediate routing is not working well and always assigned to saad not assign to Nouradin Content (required): Version (include the version you are using, if …
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Its Important to solve the immediate routing is not working wellSummary: the immediate routing is not working well and always assigned to saad not assign to Nouradin Content (required): Version (include the version you are using, if …