Routing / Optimization
Discussion List
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Manual Routing Plan: How to set precedence of activity assignment based on an activity field?Summary: For activities with the same location but different values of a specific activity, we have multiple filters to check each possibly value of the specific activit… -
Reassigning the Activities, when the Technician is on unplanned LeaveSummary: In OFS, How do we automate the actvities reassignment to other Technician, when the actual Technicians are taking unplanned leaves. Content (required): Case : M… -
How can I trigger an email when an activity is not assigned in time?Summary: Need an alert in Field Service, if an activity is to be assigned based on requested time, and it is not assigned by half an hour before, an email alert should b…Shawn Call-Support-Oracle 51 views 1 comment 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Necessary fields for Work SkillsSummary: **This post was created as part of a How-to Service Request (SR) Content (required): Which are the necessary fields to calculate the Work Skills? Version (inclu… -
How to interpret autorouting information**This post was created as part of a How to Service Request (SR) Summary: The number of activities manually processed activities are too high and seems to repeat itself …Eduardo Kimura-Support-Oracle 51 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service -
How can we classify an activity as Not Ordered using Message Scenario or API?We have a few types of activities in different priorities, we currently separate some of them using the message scenario to mark as unscheduled. It would help us a lot i…Rodrigo Rodrigue.s 53 views 3 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
How to quantify the amount of stops in a technician route.Summary: If there is a route where the technician/field worker performs multiple tasks or even work orders in same location, how can we make those look like a single sto…
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Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe…XUM TECHNOLOGIES 51 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Setting a Time Zone on routing plansSummary: Would like to be able to set a Time Zone on each routing plans Content (required): We have 3 routing profiles assigned to a total of 13 routing buckets which ar… -
the routing service didn't assign an activity with "unable to reach activity site"Summary: The routing left an activity(activities) on the routing bucket and in the routing execution report it shows as "unable to reach activity site". What does it mea…Dmytro Shurkov-Support-Oracle 151 views 2 comments 2 points Most recent by Dima Buldakov Field Service -
Immediate routing based on real time locationSummary: The client wants to automatically assign new activities to the nearest active technician on real time. Content (required): Hello community, I want to ask if it …
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Replay now available: Field Service 22B Release Deep Webinar (May 17th, 2022)Summary: Product Management reviews new features in the 22B release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview …
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Increasing activity Duration on customer activitiesSummary: For specific hand-picked activities we want to be able to increase the activity duration. Our customer activities have 'Calculate activity duration using statis…
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Best approach to work with team activities for multiple days?Summary: The client wants to create activities for multiple days and also change frequently the resources assigned. Content (required): Hello Community, Does anybody kno…