Service Request Management
Discussion List
-
Programmatic Copy SR using Smart ActionsSummary: Trigger Copy SR using a Button Content (please ensure you mask any confidential information): We have a requirement to create a button called 'Copy SR' which wh… -
Add Contact button on an Oracle Service Request (SR) not showingSummary: Content (please ensure you mask any confidential information): Hi all, I logged an SR ticket through the Oracle Service Request portal and this morning I was ab… -
send sms when SR is resolvedSummary: Hi Team, I have a requirement to send SMS notifications when a service request is resolved. While exploring the application, I noticed an SMS channel listed und…
-
Understanding Assets and Importing Them Using Import Management in Oracle Fusion ServiceSummary: I am new to Oracle CX Fusion Services Cloud and seeking guidance on what 'assets' refer to in the system. Additionally, I would like to know the steps to import…
-
B2B Service Redwood Implementation: Custom Page NavigationSummary: We've created a custom button and placed it in the landing page of the Redwood Service Request module, we want this button to navigate user to a specific SR cre…
-
Activation Failed for SR SimilaritySummary: While following this documentation to activate the SR Similarity Feature: Documentation: https://docs.oracle.com/en/cloud/saas/fusion-service/faiec/activate-and…
-
Copy Service RequestSummary: Copy Service Request Content (required): Hi, Is it possible to customise the Service Request copy popup? Version (include the version you are using, if applicab…
-
How can Service Request numbering prefix and sequence be different for each country/StateSummary: Hi Team, Good to connect with you all. Understand that in current Fusion application the Service Request auto generation is based on a Prefix and Radix format t…
-
REMINDER: CX Solution Overview Demos This Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on January 15th & 16th across our Marketing & Sales Unification, Revenue Transformat…Paula Rankin-Oracle 17 views 1 comment 0 points Most recent by Sreekanth M, Oracle-Oracle Fusion Service -
Has any one used Redwood UI in Oracle Fusion service? Is it recommended for new implementation?Summary: Need to know if we should enable and use Red Wood UI in new implementation for Fusion Service Content (please ensure you mask any confidential information): Loo… -
How to Update the EFF in Fullfilment Lines Using SOAP UI - Getting Integration Context Code ErrorWe are trying to use OrderFulfillmentResponseService WSDL using processFulfillmentResponse operation to update fulfillment line EFF without changing the revision, but we…
-
Deleting HR Helpdesk Requests in BulkSummary: Is it possible to delete HR Helpdesk Requests in bulk? They were incorrectly migrated during the client's implementation and they no longer wish to have them. C… -
Assign Resource Teams to Queue instead of directly?Summary: I want to create a resource team and assign that directly to the queue(s) instead of directly assigning each member of that team to the queue directly. This is …
-
Request for Reference Video on Sales Territory and Sales QuotaSummary: We are planning to use sales territories and sales quotas in our project. Could someone please share a reference video to help us understand these concepts Who …
-
Can we transfer only records in open states?In the mass transfer module, all data is transferred from one user to another, but we only want to transfer records with an open status to the user.
-
Exploring 25A Enhancements to the cx-svc-sr-create Fragment: What’s New and ImprovedIn this how-to article, I demonstrate how to use the improved cx-svc-sr-create fragment in Oracle Visual Builder Studio to make creating service requests easier for you.…Edson Junior, Oracle 104 views 0 comments 2 points Most recent by Edson Junior, Oracle Fusion Service -
How to Set up SLAs for an Organization that has different countries, different coverage schedulesHi All, I am trying to set up SLAs for HR Help Desk and the catch is the Organization has service in multiple countries and therefore it should be operated with differen…
-
service return default ship dateSummary: We have an issue where we have an item that is being returned, we return this via the service module and when we do this, we create a ship line in the part deta…Simon McDermott - Apps Associates 32 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
-
REST API for Fetching Assignment and Routing Rules defined in Help desk in Setup and MaintenanceSummary: Hello, I have requirement regarding Product Groups and Queues. For that I defined some rules and conditions in Setup and Maintenance. Now I wanted to fetch them…
-
Fusion Service Cloud Redwood - Save Record Action chain is not working on SR Edit LayoutHi All, The Save Record Action chain in Fusion Service Redwood is not working as expected. Use case - We have requirement to store the Service Request details into datab…
-
Time Remaining incorrect when milestone status is pausedSummary: Since 23C has been applied, we have noticed that the when the Service Request is placed in a Waiting status and the milestone is paused the time remaining displ… -
Product BOM in B2B Sales or ServiceHi community! is there some way in the Product Catalog to have a parent product that has two or more child products? An example would be bedroom set, that would contain … -
Unable to request access to an account on My Oracle Cloud Services(MOCS)Summary: Unable to request access to an account on My Oracle Cloud Services(MOCS) using Subscription ID and Account Name. Content (please ensure you mask any confidentia…
-
The milestone is not displaying in the service requestSummary: The milestone is not displaying in the service request, even though the milestone configuration has been completed. Content (please ensure you mask any confiden…
-
Replacement of Doc ID 2120276.1Summary: Replacement of Doc ID 2120276.1 Content (please ensure you mask any confidential information): Hi Experts, Would like to reach out to you for the replacement of…
-
NextGen HelpDesk: Need help to include TO & CC recipients using a Groovy scriptSummary: Hello Experts, I need help with a Helpdesk Groovy script. I want to send an email that includes both CC and BCC. Currently, I am able to send an email TO the re… -
Access for non workersSummary: Hello, Can non workers have access to Helpdesk? Pensioners/Retirees should be able to access the Helpdesk to create their own request or/and to access Knowledge… -
Products created in Sales and not available in Work OrderHello, We've created 2 Products in Sales > Products with option Eligible for Service. But when we navigate to Service Request and try to add these products in Parts or W…Nalsoft Pvt Ltd 38 views 1 comment 0 points Most recent by Dimple-Nagesh-Support-Oracle Fusion Service
-
How multiple users can work on the same Visual Builder Studio project.This tip article demonstrates how multiple users can work on the same Visual Builder Studio project. Thanks, Edson