User experience
Discussion List
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Post Closure Survey with Helpdesk ModuleSummary: Hi Experts, We have a requirement to have a post SR Closure survey. Is there functionality that will send a question/survey to the requestor on how they felt th… -
How to hide the name of the agent when there is a message exchange.Summary: How do I hide the agent's name when responding to a message in an SR so that the user cannot see it?
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Groovy Script to update SR status when a Primary Contact adds a messageSummary: In the Implementing HR Help Desk guides I found a Groovy Script to update the SR status when the Primary Contact adds a message on to the SR, I've created this …
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Case Priority and Case Types UnavailableSummary: Our client requires Case Managers on case creation, or after creation, to be able to edit the case type and/or the cases priority. We have case types enabled in… -
Using comma-separated values for Items Search in Backlog Management Redwood UISummary: The classic Backlog management > Backlog analysis page had the Manage conditions feature through which we were able to create conditions which involved adding h…Lekshmana 11 views 1 comment 0 points Most recent by Thejaswini Kamreddy-Oracle Supply Chain Planning and Collaboration
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Mass import of resource membersSummary: Is there is a supported way to mass update resource members in the Resource Directory. Content (please ensure you mask any confidential information): Version (i…Nazeleen 11 views 2 comments 0 points Most recent by Alex D-Oracle Fusion Applications Administration
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knowledge articles not linking to HR Help Desk TicketsSummary: Knowledge Article added by HRHD Agent but SR requestor cannot see link on left side SR Details Content (please ensure you mask any confidential information): Kn…
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Inactive assignments of an employee are currently being displayed in the HRHD Agent UISummary: Inactive assignments of an employee are currently being displayed in the HRHD Agent UI, which can be confusing for users. Specifically, when creating an HRHD re… -
Work Order Released from Supply Plan Cloud was Scheduled in Manufacturing with Start Date in the PasSummary Work Order Released from Supply Plan Cloud was Scheduled in Manufacturing with Start Date in the PastContent Example, SP plan start date is 3/19/2021 (today), a …gouyang 50 views 3 comments 1 point Most recent by Kumar-Ichor Supply Chain Planning and Collaboration
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Using "Prepare Forecast" rule to copy Actuals when Actuals are not yet FinalWe have a situation where users need to start Forecast but Actuals for previous month are not yet final. Can we run "Prepare Forecast" rule multiple times to copy Actual…
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what are the privileges required to get the access for Approvals infotileSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Thirumal Rasamalla 1 view 1 comment 0 points Most recent by Ryan Blake-Oracle Oracle Guided Learning -
options available to allow invoices to be re-coded without triggering the entire approval process?In the current state, when AP needs to update the GL coding on an invoice that has already been approved, the invoice is required to route back through the full approval…Devisree Madireddy PWC 1 view 1 comment 0 points Most recent by Lokesh_Reddy-Oracle Oracle Guided Learning
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Drag and Drop attachment isn't working in Help Desk or Case ManagementSummary: We are getting an error when we use the Drag and Drop attachment functionality in HR Help Desk and Case Management, this seems to be only happening since 25D we…