User experience
Discussion List
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OGL Selector best practices for Redwood pagesSummary: We are observing lot of OGL selectors issue on the recent Oracle Redwood pages (Ex: Supplier Registration Redwood). Is there best practices documented that we c… -
Federated users are unable to perform local authenticationHi During login attempts to the Customer Connect portal, the following error message is displayed: 'Federated users are unable to perform local authentication.' Thanks
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Need help creating Teams integration for HRHD.I am trying to create Teams integration for HR Helpdesk but i am stuck in the first step itself wherein a new app has to be created in teams. Can someone please help by …
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Can we default to last 30 days as lov value in BPM worklistSummary: Hi Team, Currently when we open BPM worklist, by default its shows last 7 days data as its get select in LOV. Can we default LOV to last 30 days or all? Content…
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Conversation replies in case managementSummary: We've configured Redwood HR Helpdesk with an Action to Case Management. Email channels for HRHD are active, working as expected. However, when sending email fro…
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Process Guide for Assigning Goals - Line ManagerSummary: When creating a process guide for line manager's to assign goals to direct reports, we are trying to automatically move the step when the line manager selects M… -
Can notifications be triggered when milestone timeline is breached?Summary: I need a trigger script to send notification to the queue manager, agent and primary point of contact when the milestone of a service request has been delayed. …
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Is it possible to merge two Users in Cloud Customer connect ?Summary: I need help mering two accounts, one which got created when I was working in Oracle and one which got created in current company ? Content (please ensure you ma…Venkat Jagan Pakala - Costing 32 views 1 comment 0 points Most recent by Om Yadav-Oracle Identity and Access Management
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Seeking Guidance on Implementing Location-Based Access Control (LBAC) in Oracle CloudSummary: Hi All, I am reaching out to inquire if anyone have implemented or are currently utilizing the Location-Based Access Control (LBAC) feature in Oracle Cloud. If …
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Custom Resolution Status doesn't make the SR status back to In ProgressSummary: Hi All, We have created two new custom resolution status "Resolved (Self Service)" & "Resolved (Non-Self Service)" in the helpdesk module. The SRs which are res…
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Helpdesk LinkedIn Channel visibilitySummary: In Helpdesk when we try to create or edit the helpdesk request, we are seeing Linked in as a new option in the Channel. It is there in all non-production pods j…
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Enable Critical flag for employeeSummary: Hi All, Business need to enable the critical flag for employee, so that employee can enable critical when required and agent can see this and edit if required. …
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What are the roles/privileges that enable internal conversations between help desk agents?Summary: Hello, when I want to activate an internal conversation with a help desk agent the recipient "to" search tab doesn't work, it doesn't let me search for any pers…
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Edit Performance Review Comments Talent CenterSummary Edit Performance Review Comments Talent CenterContent We are working on converting over to the Talent Center for performance reviews and received complaints from…User_2025-01-22-20-32-07-819 24 views 4 comments 1 point Most recent by Kathy DiPaola-Oracle Taleo Business Edition (TBE)