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I created a case with NS support (Case #1809267). A quote from an email I received from the rep working on this case: "I told you that there was a problem earlier with processing credit card transactions through CyberSource earlier but it seems to be resolved now so I asked if you can try to process your transactions again…

We have a ton of other cart/checkout issues so we can relate on the no access to error logs deal. The checkout error emails that NS sends are basically worthless and it's a pain to create a case to find out what each error "ticket" is for.

Are you using CyberSource? NetSuite is blaming CyberSource and CyberSource is telling us nothing was wrong on their end.

We also had this problem yesterday

Our website is down also.

We're really slow also. We're in IL.

Problem for us too. I've got this defect: Defect - 257183: PayPal Auth/Tran Id missing in sales order Below is the latest on what NS said. The alternate solutions are as follows: 1. Have your customer complete the order in their Paypal Manager website. Once completed, the sales order should refresh and correctly show the…

That's pretty much it. There's also this page https://status.netsuite.com/status_en_US.html that shows the NS system status but it's not always reliable

We also have logic in some scripts to email us when something goes awry. But as you said, no really great solutions..

Problems for us too....

I believe that would be the same as this: Defect #269340 - Web Store > PayPal Express Checkout > Customers do not get notified if PayPal does not authorize payment Your defect has been prioritized as an S3. It seems they've classified this defect as an enhancement and it is "Open - Accepting Votes"

Yet another defect/enhancement filed for the same issue as above: Defect #269340 - Web Store > PayPal Express Checkout > Customers do not get notified if PayPal does not authorize payment Your defect has been prioritized as an S3. It seems they've classified this defect as an enhancement and it is "Open - Accepting Votes"

More PayPal problems for us recently. Customers are able to submit their orders on the PayPal site and they receive a PayPal transaction ID but when they're redirected back to our site's checkout (aka NetSuite) they get an error and no order is created in our NS account. I was added to/given this existing defect: Defect #…

Update on the issue of un-authed orders showing as Pending in PayPal but no order in NS. We scheduled a call with NS and PayPal today and here's what we found out: 1) PayPal is sending a response back to NS stating that the order wasn't authed. This is how NS prevents customers from submitting orders. However, instead of…

I haven't heard anything but our scheduled workflows seem to be working in the sandbox now.

The two checkout error messages we know relate to PayPal errors so far are: "Transaction refused due to risk model" "Transaction rejected, please contact the buyer." I would suggest contacting NetSuite to get added onto this defect and MAYBE they'll actually make it a priority to fix.

All set. Thanks.

This sounds very similar to some of the things happening to us since our upgrade to 2013.1 in March. The errors don't occur on every transaction but enough to be a hassle. So far we've got 3 defects related to these problems: Defect 1 - 246486 We use workflows to approve SO's. Once approved, the PO is created and we have a…

We're having problems with PayPal also. Some of our PayPal transactions are flowing through to NS without a Payment Method or transaction ID. We've got a case open with NS but no one seems to be working on it much. Case 1659652

Just talked with a NetSuite person....his response was: "We're aware of this...there is an existing issue...working on it now....that's all I know.....also affecting us and can't look anything up....don't know any details...."

Experiencing slowness as well.

We're also having this issue. It was brought to our attention on Cyber Monday and has intermittently been happening since. We filed a case with NetSuite but no one there can reproduce the error. We've started having checkout errors emailed to us but the errors seem to be occurring before the checkout errors are logged. The…

Same problem here!

We've had some instances where users are prompted to answer the questions, answer them correctly (one even took a screen shot of her answers when she set them up), and then still get locked out. Admins can reset their PW which may work to allow them to log in. We have had one instance where the PW was reset but when the…

Do you care to see anything that has a transaction quantity of 0 and isn't on an Invoice or Cash/CC Sale? If not, you could put in additional criteria to only pull Invoices and Cash/CC Sales where the quantity is greater than 0. I got a saved item search working with the following: Criteria: Type is Inventory Item…

Unfortunately, you can't edit any Item sublist fields via a workflow. You'll have to use a script.

Did you try setting the action to execute On Entry? Since you're initiating the workflow on After Record Submit and On Create, you shouldn't need to set that again on the action.

I did this with help from this post: https://usergroup.netsuite.com/users/showthread.php?t=32739 Here's what to do: Create user event script to add button before load--below is my code snippet that shows how to add the button function addButton(type,form){ form.addButton('custpage_sobutton1', 'Create Replacement SO',…

You could do a mass update to cancel the workflow

I've had this issue as well, however, our workflows are scheduled with the state executing on Entry. Even though these are the settings, I still run into problems with the states executing. The workflow log for the failed records looks like this (keep in mind, no where in my workflow is there a before load trigger):…