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We've been bugging NetSuite quite a bit about this for the past 3 years. Essentially, a new "SuiteApp" needs to get developed to take advantage of NetSuite's new payment API's. NetSuite doesn't want to write the app and neither does PayPal; so, NetSuite has been looking into third parties to write the app. Fingers crossed…

I'm not sure if it's related but we have all sorts of problems with the NS and PayPal Express Checkout integration. When PayPal doesn't auth a customer's transaction (not enough funds, wrong address, etc), the customer still receives a PayPal transaction ID and email from PayPal, the transaction shows as pending in PayPal,…

This happens when PayPal doesn't auth the customer's transaction. It's something we've been trying to get NetSuite to fix. They want to implement a custom solution...for a fee.

We use CyberSource but we usually have to upload new test security keys.

I'd be interested to get more info about this too. We've had a lot of customers call and complain recently. The first charge goes against the initial auth, any other charges aren't linked to it. And even though the customer may have payed fully, the amount of the initial auth is tied up until it expires. Not really an…

This is something we've noticed has started happening on some of our items. We drop ship everything so we have no inventory. Somehow, some items are showing negative numbers committed. No idea why.

I've had this issue with some of my searches. NS filed this defect: Defect #- 263765 SUMMARY: Saved Search > Email > Specific Recipients : Custom Transaction Search alert not firing out even if the search is updated or a new record is created. Alternate Solution: None. Your defect has been prioritized as an S3.

No defect as of yet. I was supposed to hear back from support today but never did.

I'm having a similar problem. I opened a case with NetSuite and they're "working on it." When I added in additional filters to the transaction search to narrow down pmt method, I couldn't get to the billing info. If I added filters to narrow down billing info, I couldn't get to the pmt method. It was working fine before…

You could add a check for the cart table and if the cart table is not null, don't show the message.

I've been having the same issue but refreshing the page with the console open works for me.

NS wouldn't be trying to cancel the SO for any reason right?

This happens with scheduled workflows almost daily for us. We have to deactivate and reactivate the workflows to get them firing again.

Not sure if this is the same issue but there was a defect filed for something similar. Defect 388202. The first item gets discounted multiple times. It's happening when there isn't a discount limit set on the promo code.

If anyone is looking for a work-around for this, we've got one. Create a custom entity field and apply to customer record. It should be an email address text box to enter an alternative email address in. Ours is called Invoice Email Address. We also created a drop-down list of options for sending the invoice. One of the…

You could create a new case profile and remove the old one. I'm assuming you have an email address that customers send messages to that redirects to the @cases.netsuite email address? You'd have to setup a new redirect rule to forward emails sent the existing address to go to the new case profile address.

Do you then send the password to the customer in an email? I came up with a similar solution but we don't really want to send the PW to the customer via email.

Alright. Thanks for the input!

From what I can tell, merging cases will still require manual work. We're trying to create less work for our CSA's.

We've got a script that looks for 'Case Update' in the incoming message body. If the body contains 'Case Update' it looks for the existing case to merge to. It's not foolproof but it's a step in the right direction. My directions and code are too long to post here so message me if you're interested.

Any errors in your browser console? Are you using Reference Checkout? This happens to us if the config files need compiled in the file cabinet for the site.

Is it PayPal express checkout? And is it on every order or just some?

FYI, the values of payment method elements have changed in 2014.2. We're still using site builder and we've got a customization related to payment methods. We were using this: $(":radio[name=sPayMeth]").filter('[value=1]') NS has changed the value so it now shows up like this: [value=1,-1,123456] According to NS, the…

Case 1973900 created. NS is aware of the problem, doesn't know the cause, is looking into it.

zlwear - we're just starting to dive into SSP's but I would like more info. I'll shoot you a message with my email.

Issue appears to be resolved. No word on root cause yet.

Defect 297642 filed. It's an S1. 

We are not using One World. We have customers broken out into categories: US and CA. So they're already classified but I don't know of a way to prevent them from logging in based on that classification.

Are customers able to create estimates/convert them to orders or create returns in Reference My Account? I see you can put a link to your returns policy....but not actually create a return.

While we can see order history, we cannot create or view return authorizations. We get an internal error when trying to create or view them. We're also seeing those 3 errors in our execution logs but have no idea what they mean.