Nick Horowitz Green Ribbon

Josh, if the preauthorization goes beyond day 7, then just discard the preauth (edit the Sales Order and delete the P/N Ref and Auth Code, and uncheck CC Approved), and then run it as a full Sale when you finally ship (which will get a new auth again at that time). You can omit the CVV on the second full Sale because you…

Hi Dan. As Sean explained, voiding authorizations in not supported very well in the credit card industry. So the only way to do it, is you the merchant have to manually telephone the card issuer's authorization center and ask them to release the hold. Since you don't have the phone number for the card issuer, you can call…

Patrick, all credit cards have a check digit as the last digit. This last digit is calculate using a MOD 10 algorithm according to an ISO standard formula. I do believe that NS has coded the MOD 10 algorithm into the UI field to catch fat-fingered CC #'s. However, I do NOT believe that any sort of check is done to make…

Neecieap, you have to call PayPay and tell them you need the legacy 2.0 Payflow protocol. The standard Web Payments Pro will NOT work because it uses the newer 3.0 protocol. Search for Eric's post and he has a phone # of a sales rep. at PayPal that can help you make the switch.

Raymond, do you have a Sales Order-Cash Sale, or Sales Order-Invoice ? These are very different. The Cash Sale only allows 1 payment method (as you discovered). So you need to change the Sales Order-Cash Sale form type to Sales Order-Invoice then it will turn into an Invoice in Accounts Receivable. Then use Accept Customer…

Paul, did you get an answer to this? This new requirement must be a U.K. thing, because it is not so in the US.

Really should not matter. Those card type names are only used by NS to group the deposits however you have setup your payment types in your NS configuration. Most people in the US setup Visa/MC as a single deposit type (because V&MC are paid to you combined amount by your processor) so they are lumped together anyhow. In…

It should work. Do you have customers & subcustomers, and then accept payments thru the top level customer? That may screw it up. I remember a week ago seeing a S1 priority bug causing certain txns to show open when they weren't. Can't remember the details.

Paypal Payflow Pro gateway routing transactions to your favorite bank as the acquirer, or Paypal will be your acquirer for you at pretty good discount rates.

Ok, that sounds like a specific problem with PayPal acting as your merchant account provider and not the gateway. They are looking into to, so they should fix it. It's not a NS problem. It's a problem between Payflow and PayPal not coordinating a time-out and reversal properly. This is an edge case that is not working…

Mufidah, the Payflow Pro gateway is independent of the processing bank that you use for your merchant account (although Paypal does also offer to act as your merchant bank if you want them to). So if you call your merchant account provider, I am 95% sure that they will allow you to use the Payflow Pro gateway to submit…

Can't you write a Javascript script to detect the IP address of the customer's computer and then pass this info back to NetSuite. This should be do-able with Javascript. Something like: private string getIPAddress() { return this.Context.Request.UserHostAddress; } Here's an article with 2 solutions:…

Payflow may have such a feature offered with their enhanced security optional products.

Go to Accept Customer Payments, then click on "Credits" tab, and you'll see the unapplied credits. Click on the credits you want to apply. Then click back to the "Invoices" tab and click the Invoices you want to apply those credits to. Save and you're done.

Well, first you need to rule out the "2 payments taken" assertion. If your customer is using a debit card, he MAY see 2 pre-authorization/memo holds on his checking account because Payflow requested 2 authorizations, BUT if he waits a few days, he will see that only 1 debit will really posts to the checking account. All…

Do you have any pop-up blockers in your browser activated? Are you sure the card wasn't approved? (There is no screen for approvals)

Hi John. Here are your answers: Ability to do $1 auths. NO. Not sure why you need this anyways. But you could do this manually thru the gateway provider's virtual terminal panel. Automatic AVS checking: this is a function of your gateway. You can ask your gateway to return local declines for AVS mismatch. So, for example,…

AVS does not work in very many countries outside of US (sometimes Canada and UK, but your CC processor and gateway has to be able to support alphanumeric postal codes and Int'l AVS response codes which a lot of them cannot in which case the Int'l AVS won't work). (You need to check BOTH your processor AND your gateway to…

Great! I sent an email to the product mgr with your bug ticket #. He's on vacation for a 2 weeks.

Yes, there is another thread on this bug. And, I included a work-around in this other thread. https://usergroup.netsuite.com/users/showthread.php?t=6842 Sean--can you please get this bug fixed!!!!

Shani, that sounds like a bug. I think I remember something about this issue too that the CSC field doesn't appear on autofill. You should report it on a bug ticket.

Please give me more details on what you are selling, how it is being sold, and the process flow for customers to purchase from you, and process flow for you to fullfill to your customers. Sounds like you are doing some type of recurring billing situation. In general, the process flow in NetSuite is as follows: My…

Nope haven't heard anything. But continue to use the work-around procedure until it is fixed.

It's not an enhancement, it's a bug in the UI. Have them change the type to a bug report, NOT an enhancement.

This is a bug in the UI. The workaround > If you change the Payment Method to something other than credit cards, then change it back to a credit card method, the CSC field will reappear. There is a defect filed on this UI bug, but I don't have the number!

You are right, there is no way to do it the way you want to, because you are not permitted to store the CSC in any database (your database or NetSuite's database)--the CSC is only allowed to exist while for a few seconds while it is being used in the authorization process, and then it must be destroyed and not stored…

Ankur, you MAY NOT STORE CVV under any circumstances. It is a violation of Visa & MasterCard PCI (security) rules. You face HUGE fines if you store this value and it gets stolen, YOU could be liable for ALL of the card issuers' losses from fraudulent charges as a result of the CVV value being stolen from your database!!!…

The existing credit card table in NetSuite is already one-to-many, with a boolean flag for the active credit card. So I don't understand why you want to reproduce this when it already exists. Also, FYI, the PCI standards of Visa & MasterCard prohibit you from storing credit card numbers unencrypted. So you may NOT create a…

Well, here is another perfect example of a badly designed function that wasn't designed properly and really should be fixed, but the code is working as designed, so it's classified as an enhancement rather than a bug fix. See my post here on this very problem of bad as designed versus wish list enhancements:…

There is a bug in NetSuite that hides the CSC field after you have used it once. I'm trying to remember the work-around. Try changing the Payment Method to Cash. Saving the SO. The re-editing the SO, changing Payment method back to credit card and I think that will make the CSC field reappear. If not, just key a brand new…