Nick Horowitz Green Ribbon

So, go sign-up for a Free Efax internet fax account www.efax.com/free and fax it to your efax #, and then efax will send you a PDF or TIF (depending upon your setting) which you can then attach to the ticket!

Angie, I just tested this, and it does work, IF you use the correct procedure. First some background. As you know, NetSuite has 2 types of Sales Orders, (1) a Sales Order that turns into an Invoice, and (2) a Sales Order that turns into a Cash Sale. You are use the SO - Cash Sales per your post. Return Authorizations also…

If you open a Customer record, go to the Financial tab, go to the Credit Cards tab, you'll see there is a one-to-many table. The right-most column field checkbox is labelled "default". That controls which credit card row is used to prepopulate a transaction. Now, because of PCI data security requirements, it's possible…

Bill, I am surprised it is that high. Implementing some of my suggestions ought to reduce that number to way less than 5% that you actually have to call the card issuing bank. You may want to explore switching to CyberSource which offers several different layers of fraud control which automate the decision process and…

Well, there is the issue right there! Why don't you get the Payflow integrated solution? My company Axeus (an ISO for BancorpSouth) will sell you the Payflow gateway for $19 per month and 5 cents extra per transaction, and we'll match any discount fees you pay to your current provider. But even if you go with Payflow…

In this case the CC should be stored on the Customer Record and then it will auto-populate into a Cash Sale or a Cash Refund. This is an issue with incorrect procedure, not a bug in NetSuite. You should not be storing credit card info on a memorized Cash Sale. Rather the CC info should be stored on the customer record then…

If you are logged in as Administrator privledge, you can always see the numbers.

Hi Jesse. CVV mismatch: the authorization will ALWAYS be declined for CVV mismatch. So this one is easy, call the cardholder and get the correct CVV then re-try the authorization with the correct CVV and it should go thru. No need for the full CC# in this case. AVS mismatch: the authorization will be approved, but the AVS…

Or John, you can sneak-in a misc debit expense on a Deposit too using the "Cash Back" tab on the deposit txn. Just do a zero-dollar deposit, but then put the misc expense on the Cash Back tab, and that will debit your bank account allocated to whatever expense acct you choose.

Steve, open a ticket in the Support Center (or find your previous ticket). If you click on the link in the email they send you when you open a ticket, you are brought to a page where you can review your ticket, AND ATTACH FILES to the ticket! So, scan your form, perform the above procedure, AND ATTACH YOUR SCAN TO THE…

They've assigned an S1 defect issue on this bug: Abstract: PCI DSS Addendum = Not Signed > Can view full Credit Card numbers via a Saved Transaction Search and/or the View Credit Card Transactions page Issue Number 135251 Type Defect Severity S1 - Blocking Status Open - Fix Undergoing Testing Release Target 5WK of Nov 2007

Ok, I just tested this, and discovered a bug... Test Case: 0. Autofill preference is OFF 1. Create test customer record. Do NOT store CC info. 2. Create SO - Cash Sale. Key the CC info into the CS. Get Authorization. 3. Click Bill on the SO 4. Notice a Cash Sale appears prepopulated with CC info from SO (REGARDLESS OF…

Melissa. There are 2 ways that credit card info gets stored in NetSuite. (1) The CC info is stored on the Customer record. In this case, any transaction you do will automatically pre-populate with the CC info from the Customer record. (If the customer doesn't choose to store the CC info on the Customer record, then this…

Mark, there may be a way to install some Server-side script that would copy the CC info from the Cash Sale to the Customer record even if the customer didn't check "save CC information". (Or, maybe you can use some client-side script to disable the "save CC information" checkbox and check it by default and then the user…

I just tested this. I have *not* signed any PCI addendum. Just logged in as Administrator role, ran a Transaction saved search, and I did get *full* untruncated card numbers! So this funcationality for Administrators still exists in NS, despite all the PCI tightening. When I say "Administrator", I mean the hard-coded role…

You know, there is actually a reason that Visa & MasterCard require that the card # be truncated in order to comply with PCI data security requirements. There should be very few cases where you should need to see the full card number after you've run the transactions--that's why PCI requires that the card # be truncated.…

Roy, you should be able to create a saved search to pull the fields you need from the Transactions table in CSV format for your check printing software. Who told you it wasn't possible?

There was a bug if I remember with the CSC field disappearing. I think the solution was to change the payment type to something other than a credit card payment type (for example change it to cash). Save it. Then re-edit it, and change it back to a credit card payment type, and the CSC file should reappear. I'm almost sure…

I have a creative work-around. Instead of Make Copy. Use the "Auto Fill" button. That will re-fill a new blank SO with the contents of the most recent SO for the same customer. Or, you can set your Home > Set Preferences > Transactions > Auto Fill = YES and it will auto fill everytime without you having to press the button…

Payflow Pro & Cybersource & Authorize.Net are simply gateways that pass the transactions onto your bankcard acquirer processor. NetSuite only supports 4 gateways at this time: Payflow Pro, Cybersource, WorldPay, and SECPay. You can use any bankcard acquirer processor (bank) you want. Just tell them that you will be using…

Yes, in fact doing a $1.00 auth is the standard procedure in the credit card world for doing AVS-only inquiries. Or, you could log into the Payflow Pro Gateway and do an auth only thru their for $1.00, then you wouldn't have to void anything in NS, but you would have to log into a different system.

I agree! But considering that the bug report # is a low 59 thousand series (which is several years old), I doubt it will get fixed anytime soon! But, it would help if all 3 of use submit a support ticket and ask them to add us to enhancement #59114 -- that will add 3 recent "votes" in the system which may help raise the…

Ken: Read thru my comments in the other thread. Basically, auths that are > 30 days are expired. Your transaction can be chargedback by the issuing bank and you will lose automaticaly. Most issuing bank's system in-fact will auto-chargeback these items even if the cardholder didn't complain. Plus any auth > 7 days will…

There is another thread on this topic under "Credit Card Processing". https://usergroup.netsuite.com/users/showthread.php?t=3290 There is a related problem which is that the shipping takes a long time, and the auth has expired. The auth is only good for 7 days to qualify for the best discount rates, and a auth is totally…

We have been using Payflow for 4 years now and have been very happy with it. My company, Axeus, sets-up merchant accounts and I can resell the Payflow gateway to you for much cheaper than their retail MSRP price. Plus I can give you great discount rates and pricing on a merchant account, too. Send me an email if you would…

I did some testing. First of all, once you have used the pre-auth on the SO to submit a Cash Sale to Payflow (i.e., once NS has sent a "delayed capture" to Payflow), that pre-auth is now burned forever and cannot be used again. If you try to do a 2nd Cash Sale reusing the same burned pre-auth from the SO, you will get a…

You know, you can actually Bill FIRST and the Fullfill SECOND. NS does let you do those processes in reverse order. Also, you can Bill for different quantities than what was fullfilled. So since NS let's you do these processes in any order you desire, you really ought to be able to design a business process which would…

Jamie, but it's probably a very small percentage of the cases where the new auth is declined. So, I would still recommend that you get a new auth in all cases so that it is fresh and so you get charged the lowest qualified discount rate. If the new auth is declined, then you decide whether to resurrect the pre-auth from…

It's not efficient, but it doesn't happen very often. So a manual process is not that big of a deal. Authorizations are valid for 30 calendar days for both Visa and MC. It's just that after 7 days the transaction downgrades to nonqual. SO, if your drop shipper notifies you it's shipped, and you try to get a new auth, and…

Baruch has opened the following Enhancement Requests, so please send a ticket to support to have yourself added to these requests: Issue Number 119428 Type Enhancement Severity S3 - Important Status Pending Investigation SLT Age 0 Months Release Target Under Review Abstract: CC Processing Pre-Auth Handling Enh Issue Number…