Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Subscription Management
Discussion List
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Dff value not being sent to Credit MemoSummary: we have requirement for sending value of Dffs to credit memo for which I have published the below algorithm if(BillLines.TrxClass_Custom=='INV') { ARInterface.i… -
Asset is getting created in CSE_Assets_B table in SCM pillarSummary: We created asset in subscription and it is showing up in the CSE_Assets_B table which is part of the SCM pillar. We then trying to get the asset data with a Get…
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GET REST API For Installed Base AssetsSummary: We are calling GET multiple assets API from the CRM pillar crmRestApi/resources/11.13.18.05/assets, but it is not returning any output. Then did some research o…
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Is it possible to have Standard Coverage for an item with Sales Product Type as Subscription?Summary: Customer offers standard support (via Service Cloud) for Subscriptions but PIM setups have Standard Coverage field disabled when Sales Product Type is selected …
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Is it possible to copy selective lines from original contract while duplicating a Sub. Contract?Summary: User wants to control which selected lines are copied over while duplicating the contract. Content (required): Version (include the version you are using, if ap…
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Is there a possibility to tag accounts (accounting accounts) on the subscription products?Summary: Is there a possibility to tag accounts (accounting accounts/accounting codes) on the subscription products/charges setup within Subscription to ensure we have t… -
Is it possible to cascade manual updates to contract attributes from Header to Line level?Summary: Any manual updates to contract attributes like dates and term/duration to be automatically cascaded to all the contract lines/sublines. Content (required): Vers…
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Creating Customer while creating SubscriptionSummary: We are pushing subscription from EBS to Subscription cloud. Can we do this as follows: if the customer is not there, it will first create the customer in subscr…
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Email History for subscriptionsSummary: Email History for subscriptions Content (required): We are using the Action --> Email option to send email of subscription template with PDF attachments to cust…
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How to have prepayment for a subscription in oracleSummary: We have a business situation that even though the contract is for a full year, with monthly installments - customer is paying upfront full amount for the whole … -
How to update customer in Subscription Management?Summary: We have subscriptions for multiple customer. But those customer got merged with another customer and new customer needs to get updated in the subscription. So w…
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Email notification on Subscription ActivationSummary: We want to send email notification to subscription contact once the subscription activated. Content (required): Once the subscription is activated, we want the …
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Trying to Fetch Subscription Product Custom Collection attribute detailsSummary: We have created a Custom Collection at subscription Product having customer contact and Email address. We are trying to find out the backend table where these v…
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Unable to put Decimal points for Integer number values for Number formula field.Summary: As per Business requirements, needed the Number formula field at Subscription Product called "Annualized TCV" value to return calculated integer values in form …
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How to handle included warranty based on usageHello, As of now, included warranty subscriptions can be created from Sales order shipment. We provide warranty tenure at item level and the subscription line would be f…
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How to switch off the notification email, confirming activation of subscription.Summary: Activation Notification switsching off Content (required): How to switch off the notification email, confirming activation of subscription?Thanks Version (inclu…
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How to add Coverage Adjustment Line details on Subscription Preview Template?Summary: Feasibility check of adding Coverage Adjustment Line details on Subscription Preview Template. Content (required): Oracle provides a standard subscription previ…
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UI Configuration: Add ProductSummary: UI configuration: The customer name should be shown by "Add Product". Content (required): By "Add Product" or "Amend Product" it is necessary to see the name of…
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Not able to see the Sequence and Period for Billing Schedule in SubscriptionSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to Bulk update custom fields under Products for the existing open Subscription ordersSummary: Is there a way we can update the custom fields under Products in Subscription Mgmt. Content (required): see above Version (include the version you are using, if…
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How to reopen a closed subscription in subscription managementSummary: How to reopen a closed subscription in subscription management Content (required): User has closed a subscription accidentally by Actions>Close>Input Date. Is i…
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How To Send Subscription Product Tiered Pricing Information To AR?Summary: How To Send Subscription Product Tiered Pricing Information To AR Content (required): We have implemented Tiered base pricing and we need to send Tired level pr…
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How to link subscription bill lines with the existing invoice in ARAs part of the subscription management on board process, we have a requirement on data conversion where we need to generate the bill lines that are already interfaced to…
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How can we make custom fields Read-Only?Summary: There's a requirement to make custom field Read-only. But if we uncheck the UPDATABLE check box in application composer and publish the sandbox. We are not pass…
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suspend subscriptionSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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suspendingSummary: Status of Suspended Subscription Content (required): How to make it visible that the Subscription is suspended? As soon as the suspending is activated, the chan…
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How to carry the custom attribute value to the autorenewed contract in SMC.Summary: Need to carry over the value of a custom attribute to the autorenewed contract in SMC. Content (required): Ex: There is a custom attribute Quote Number on the c…
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credit memo generated Automatically for a Active SubscriptionSummary: For A active subscriptions , for a Specific Line Credit Memo got Created Automatically and Line value shows 0 , Additionnally 1.This specific line is not interf… -
Restrict user assigned to one Business unit from accessing data of another Business unitSummary: Is there a way we can restrict the user of one business unit from accessing the data of another business unit? From example the subscriptions that are created i…
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Customer wants to update contact header and line start date to installed at date.Summary: currently with change in installed date only start date is updated at covered level. But customer wants it to be updated to header and line level as well Conten…