Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Why am I not able to modify the Tax Control fields on active subscriptions?**This post was created as part of a How to Service Request (SR) Release: 23A Summary of the question: I'm trying to modify the tax classification code on a subscription… -
Can we Retain subscription Number upon duplication the existing subscription on to a new oneSummary: is there a way we can retain original subscription number upon duplicating the existing one to a new subscription. Content (required): Version (include the vers… -
How to default Accounting/Revenue Rule from item instead of Subscription profileSummary: For Item setups, within the Product Management within Sales and Order Management area, an Accounting rule can be defined which impacts usage in Order Management…
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How to import Estimated Tax into Subscription Management?**This post was created as part of a How to Service Request (SR) Release: [23A] Summary of the question: How to import Estimated Tax into Subscription Management? Suppor… -
How to retrieve the Subscription Products Associated Assets through Groovy Script?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: We would like to retrieve the Subscription Products Associated Ass…
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How to verify whether Unit SSP is enabled in SMC ?Summary: Greetings! How to verify whether Unit SSP is enabled in SMC ? Thank you. Content (required): Version (include the version you are using, if applicable): Code Sn…
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Can Asset Group Covered Level price be calculated based on the Asset group and the number of assets?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: When users chose Asset Group as Covered Level, system expects the …
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How to put a hold at the line level for specific product lines and be able to bill the other lines?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: User needs to update the status at the product line for Subscripti…
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Use case for associate asset in subscriptionsSummary: If we are adding an associate asset to the subscription product, can it be used for coverage adjustments in field service or Depot Repair? Also we noticed that …
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Is there a quotation process in Subscriptions?**This post was created as part of a How to Service Request (SR) Release: 23A Summary of the question: Is it possible to create a quotation having a negotiation with cus… -
Is there a restriction to delete associate asset record for a closed product line?Summary: Hi All, We are not able to delete the associate asset record on a closed product line. is this a standard functionality? Please help. Content (required): Versio… -
How to migrate custom roles from one POD to other?**This post was created as part of a How to Service Request (SR)** Version : 23 A Summary: We have many custom roles defined and tested in lower instance. We would like …Varun Malhotra-Support-Oracle 31 views 1 comment 0 points Most recent by Claudiu Mindruta-Support-Oracle
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How to check if a subscription has been renewed or notSummary: How to check if a subscription has been renewed or not Content (required): How to check if a subscription has been renewed or not Version (include the version y…
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How can we change the subscription number of a renewed subscription?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question: We need to have the Original Subscription number with a …
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Can OSS run with LE & BU and without ledger?Summary: In my use case, I can only establish Legal Entity and Business Unit, and Ledger (COA, Calendar, etc.) will be established in a few years down the road. OSS need… -
Where can we find details of associated assets?We have added associated assets on subscription product. in which table can we find the details like Asset number, product name. Attached screenshot for reference. I can…
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Can we have Included warranty of different duration for same item based on customers?Summary: Use case : Product 'A' is sold with a 2 years warranty for Customer 'XYZ' Same Product 'A' is sold with 3 years warranty for Customer 'ABC' For the above case, …
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Subscription Header Status Active and one of the line status in Under AmendmentSummary: Hi All, We observed one strange behavior, customer did amend a line and activate it. Amendment effective date is in future. As a standard behavior line status s…
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Why do we have subscription header closed and lines in active statuses?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: Why do we have subscription header closed and lines in active stat…Arturo Macias-Support-Oracle 31 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle
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Could not find any video-based training for Oracle Subscription ManagementSummary: Couldn't find any video-based training for Oracle Subscription Management Content (required): I'm trying to learn subscription management but can't find any vid…
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Reminder Process doesn't workSummary Subscription expired in 30 days are not picked upContent Hi, I set up the attached notification rule and template set, and assign it to the subscription rule. Wh…
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Bill immediately for future-dated service contractSummary: Hi, Can you help to validate how to achieve the following use case? Have a service contract created for future dates with one time charge start date: 2024/1/1 e…
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How to avoid subscription numbering skipping large numbers ?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: How to avoid subscription numbering skipping large numbers ? Suppo…Arturo Macias-Support-Oracle 31 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle
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How to copy one value from a custom field in Accounts to Subscription Management**This post was created as part of a How to Service Request (SR) Release: 23A Summary of the question: We are trying to copy a value from one custom field in the 'Accoun…
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How can we change the date format in Invoice textSummary: Hi All, Is there any way where we can change the invoice text date format. We are putting Bill TO and Bill From date but based on region we need to change the d…
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What is the use of Manage algorithms and Manage Matrix classes under Dynamic Matrix ConfigurationSummary: What is the use of Manage algorithms and Manage Matrix classes under Dynamic Matrix Configuration Content (required): Can any one share documentation references…
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Is there any way to track the deletion of a subscription?**This post was created as part of a How to Service Request (SR) Release: 11.13.23.01.0 Summary of the question: After the deletion of a subscription, there is no update…
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How to enable Extensible attributes on Meter readings ?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: How to enable Extensible attributes on Meter readings used on subs…Arturo Macias-Support-Oracle 41 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle
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Is there a way to initiate BPM approval process for certain actions in SMCSummary: The business would like to initiate an approval for update of certain fields like payment term , is it possible to implement a BPM approval flow for this? Conte…
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Can we customise Billing Cycle ?Summary: Can we Customize the EndDate of the Billing Cycle ? Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code s…