Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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Subscription Management
Discussion List
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how to join Subscriptions management subject area and installed base subject areaSummary: Content (please ensure you mask any confidential information): how to join Subscriptions management subject area and installed base subject area We are trying t… -
Is it possible not to bill daily but having hourly billing schedule?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How to send Usage Events Dates from Subscription to AR Invoice as an AttachmentSummary: We have an requirement to send the Usage Events dates as an attachment on the AR Invoice from Subscription. Can this be achieved using service mapping & Algorit… -
Bundling in the New OM to OSS FlowSummary: Hello! In the new flow from CPQ to OIC to OM to OSS per the link below, we were wondering if bundling was now available? Overview of Integrating Order Managemen…
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Ship to Site from Other Business UnitWe have a use case where Customer from USA BU will buy a subscription product and ship this to a site tagged to Asia BU. Now, we have to create the subscription is USA B…
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how to add a flexfield as of filter in main workbench?Summary: Hi, we need a requirement to add a flexfield field as of filter in main workbench? There is an option to do this? Content (please ensure you mask any confidenti… -
How to add custom fields in Subscription Management OTBI/Subject AreaUnder Subscription Management-Subscriptions real time I am trying to add Order number, Product Number, Product Line Number and a custom field opened on SM Product Level …
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not consolidating invoices of subscriptions with same interface datesSummary: Hi All, There is a customer requirement, that when they are creating back-dated subscriptions in the system, the Interface date is system date. And when they bi…
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How To Create Multiple Included Warranties in subscriptionsSummary: How To Create Multiple Included Warranties in subscriptions Content (please ensure you mask any confidential information): Customer has a requirement, where he …
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For multiple BU, multiple times implementation project for subscription management setup required ?Hi everyone, Our business for client is under BU - ABC and the current subscription management implementation is live and working fine. Under Define Business Unit for Sa…
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Currency in Included Warranty Subscription ContractsSummary: Logic for deriving Currency in Included Warranty Contracts Content (please ensure you mask any confidential information): Hello, We would like to know from wher…
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Any way to amend the multiple extended Warranty programaticallySummary: Any way to amend the multiple extended Warranty programatically Content (please ensure you mask any confidential information): Our customer has a requirement, t…
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how to create extended warranties from order management in draft StatusSummary: Content (please ensure you mask any confidential information): how to create extended warranties from order management in draft Status Our customer has requirem…
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Approval setupSummary BPMContent Hi, Do we have any document on how to configure approval/BPM for OSS? Also, I don't see 'Submit for Approval' action on subscription detail page like … -
Balance Management - Charge Period UOM dropdown LOV not coming upSummary: I attempted to generate the Rate Plan using the Manage Rate Plan UI, but the List of Values (LOV) for the Charge Period UOM field did not appear. I've configure…
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How to stop Active subscriptions from getting invoicedSummary: Hi Team, We have a scenario where we need to STOP invoicing for Active subscriptions from invoicing. How can we acheieve that? These are converted contracts and…
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How can we pass override credit amount during terminating subscription via sales orderSummary: We are terminating subscriptions via sales order RMA as we are using integrated order management with subscriptions. We need to pass override credit amount duri…
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Loading Subscription Contracts via Import ManagementSummary: Errors while trying to use Import Management for Loading Subscription Contracts and finally try to activate them via Import Management. Content (please ensure y…
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Unable to add Service Level Agreement items to Sales Order lines on Order Entry FormSummary: When trying to add a Service Level Agreement item on a Sales Order, Select Covered Item button is disabled/greyed out. The environment is on 23D, which enables …
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Upload Usage Event data from SFTP ServerHi Team, Is it possible to load the Usage event data from SFTP server which means data is uploaded to SFTP server and will call Import services to load the data. Regards…
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Subscription OTBI Subject Area- missing product_net_priceSummary: Need to bring the product_net_price for a subscription product in OTBI report using the Subscription Management realtime subject area Content (please ensure you… -
subscriptionwe need to add Entity initials in subscription reference number. currently its a number without having the Legal Entity value.
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Is it possible to automate updates to subscription contract when an associated asset is replaced?Summary: For a replacement scenario, subscription contract is still pointing to the old asset which was linked initially through Covered Levels. The expectation is for t…
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Custom Fields not showing in Postman PayloadSummary: We have created Custom Fields and selected the "Include in Service Payload" check box but yet the custom fields are not appearing in postman payload. {Sandbox i…
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Seeded role Enterprise Contract Administrator automatically grants access to our Canada BUHi everyone, We have noticed that when adding the following seeded role : Enterprise Contract Administrator (ORA_OKC_ENTERPRISE_CONTRACT_ADMINISTRATOR_JOB) to ANY user, …
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How to map the Sold to Account in Subscription Invoices?Summary: We want to capture Sold to Account in Subscription Invoices. Is it possible to capture the Sold to Account at invoice header and we want bill to needs to be cap…
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Bill to Contact Id and Ship to Contact Id not getting flow to AR InvoiceSummary: Bill to Contact Id and Ship to Contact Id not getting flow to AR Invoice Content (required): After the OSS Orders are created and sent to AR, the Invoice are no… -
How to Extend Subscription by 90 days in Subscription Event ModelSummary: Hello Oracle Team, We have a requirement to keep the Subscription status as active for 90 days(grace period) after the subscription has expired. The "Update Sub…
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Creating an Included Warranty Subscription for an asset with no warranty itemSummary: We have an asset created after order orchestration for a shippable item with no relationship with warranty item (included warranty item). This didn't trigger th… -
Interface date calculationSummary: In the Subscription documentation - https://docs.oracle.com/en/cloud/saas/subscription-management/fasum/how-interface-date-and-invoice-date-is-calculated-in-the…