Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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how to create extended warranties from order management in draft StatusSummary: Content (please ensure you mask any confidential information): how to create extended warranties from order management in draft Status Our customer has requirem… -
Approval setupSummary BPMContent Hi, Do we have any document on how to configure approval/BPM for OSS? Also, I don't see 'Submit for Approval' action on subscription detail page like … -
Balance Management - Charge Period UOM dropdown LOV not coming upSummary: I attempted to generate the Rate Plan using the Manage Rate Plan UI, but the List of Values (LOV) for the Charge Period UOM field did not appear. I've configure… -
How to stop Active subscriptions from getting invoicedSummary: Hi Team, We have a scenario where we need to STOP invoicing for Active subscriptions from invoicing. How can we acheieve that? These are converted contracts and…
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How can we pass override credit amount during terminating subscription via sales orderSummary: We are terminating subscriptions via sales order RMA as we are using integrated order management with subscriptions. We need to pass override credit amount duri…
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Loading Subscription Contracts via Import ManagementSummary: Errors while trying to use Import Management for Loading Subscription Contracts and finally try to activate them via Import Management. Content (please ensure y…
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Unable to add Service Level Agreement items to Sales Order lines on Order Entry FormSummary: When trying to add a Service Level Agreement item on a Sales Order, Select Covered Item button is disabled/greyed out. The environment is on 23D, which enables …
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Upload Usage Event data from SFTP ServerHi Team, Is it possible to load the Usage event data from SFTP server which means data is uploaded to SFTP server and will call Import services to load the data. Regards…
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Subscription OTBI Subject Area- missing product_net_priceSummary: Need to bring the product_net_price for a subscription product in OTBI report using the Subscription Management realtime subject area Content (please ensure you… -
subscriptionwe need to add Entity initials in subscription reference number. currently its a number without having the Legal Entity value.
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Is it possible to automate updates to subscription contract when an associated asset is replaced?Summary: For a replacement scenario, subscription contract is still pointing to the old asset which was linked initially through Covered Levels. The expectation is for t…
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Custom Fields not showing in Postman PayloadSummary: We have created Custom Fields and selected the "Include in Service Payload" check box but yet the custom fields are not appearing in postman payload. {Sandbox i…
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Seeded role Enterprise Contract Administrator automatically grants access to our Canada BUHi everyone, We have noticed that when adding the following seeded role : Enterprise Contract Administrator (ORA_OKC_ENTERPRISE_CONTRACT_ADMINISTRATOR_JOB) to ANY user, …
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How to map the Sold to Account in Subscription Invoices?Summary: We want to capture Sold to Account in Subscription Invoices. Is it possible to capture the Sold to Account at invoice header and we want bill to needs to be cap…
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Bill to Contact Id and Ship to Contact Id not getting flow to AR InvoiceSummary: Bill to Contact Id and Ship to Contact Id not getting flow to AR Invoice Content (required): After the OSS Orders are created and sent to AR, the Invoice are no… -
How to Extend Subscription by 90 days in Subscription Event ModelSummary: Hello Oracle Team, We have a requirement to keep the Subscription status as active for 90 days(grace period) after the subscription has expired. The "Update Sub…
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Creating an Included Warranty Subscription for an asset with no warranty itemSummary: We have an asset created after order orchestration for a shippable item with no relationship with warranty item (included warranty item). This didn't trigger th… -
Interface date calculationSummary: In the Subscription documentation - https://docs.oracle.com/en/cloud/saas/subscription-management/fasum/how-interface-date-and-invoice-date-is-calculated-in-the…
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How to migrate billing information from Cloud Subscription to Oracle EBS without OIC middlewareSummary: We are using subscription cloud and generating billing event in cloud. We need to migrate these billing data to push to EBS AR interface table with the use of a… -
How to trigger approval workflow when a subscription line is closed?Summary: We would like to configure an approval workflow to trigger when a subscription line is closed, however, current functionality is the line goes straight to close…
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Rmcs Contract is getting created after running the discard process also.Summary: One is a contract that was imported from Subscriptions, and when we closed the Subscription it did not seem to flow through to RMCS - it still generated an entr…
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contract getting created after running discard process without having the subscriptionSummary: RMCS contract that was not created from a Subscription. It was migrated into Oracle Fusion RMCS directly because all of the billing had been complete at the tim…
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Subscription with Progressive Usage Quantity over a period of timeSummary We want to create a subscription for three years. The usage allowed for each of the years is fixedContent Create a subscription for three years. For year 1: Usag…
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What tables to use for reporting on coverage and entitlements?Summary: I'm trying to report on the coverage and entitlements allocated against a product line but cannot identify the appropriate tables and joins Content (please ensu…
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Interface Date on the Billing Summary Tab in the future dateSummary: My use case is the following: If I were to create the subscription today (October 19, 2023) with a start date in the past (e.g., August 2, 2023), but the interf…
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How to update RA_INTERFACE_SALESCREDITS_ALL DFF from Subscription ManagementSummary: We have a requirement to update attributes INTERFACE_LINE_ATTRIBUTE10,INTERFACE_LINE_ATTRIBUTE11 in table RA_INTERFACE_SALESCREDITS_ALL DFF. What Attribute cont…
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Need all Standard OTBI reports for Subscription ManagementSummary: We are currently looking for all Subscription Management Out of the Box Reports. However, not able to find it. So, requesting your kind coopeartion in this matt…
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How to set up Coverage Item and Covered ItemsSummary: Looking out for Oracle documentation that helps in setting up of Coverage Item and Covered Items. Which can be used in OM/Subscription Management Content (pleas…
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Is there a way to perform credit check during contract renewal process?Summary: Client wants to perform a credit check on the customer while renewing the subscription and prevent activation of the renewed contract in case of credit failure.…
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How to initiate customer asset transfer in Included warrantySummary: Once Item A is shipped ,Included warranty is created for Customer A. When we transferred the Install Base Asset of Item A to Customer B, we didn't get customer …