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Strategy Management not changing strategies on errored or open tasks

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edited Sep 22, 2020 8:07AM in Receivables & Collections 1 comment

Summary

Strategy Management not changing strategies on errored or open tasks

Content

We have many customers with open or errored tasks and we are unable to change strategies to reset dunning tasks.

Is there a way to update on mass? We can do individually by deleting the predelinquent strategy but we have hundred's of customers

We have thought of a workaround which I have attached details of - I would appreciate any advice on this and also suggestions of any other way we could achieve the same result.

Thanks

Sarah

Version

20C (11.13.20.07.0)

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