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Alerts Composer - Document Approved or Rejected - Benefits — Cloud Customer Connect
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Alerts Composer - Document Approved or Rejected - Benefits

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edited Dec 16, 2020 10:05PM in Benefits 7 comments

Summary

Alerts are not triggering

Content

I enabled the alert for the Document Approved or Rejected in Benefits. I processed a life event, had a certification approval, uploaded the document as the employee, then approved it as an admin, and the employee did not receive an e-mail. Is there something I am missing? Does this work only for Proof of Good Health Documents? I am trying to use it for marriage and birth certificate. 

thanks!

Rachel

Version

20D
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