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New EE Supp Levels & Options Not Showing in Open Enrollment

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edited Sep 8, 2021 3:35PM in Benefits 15 comments

Summary

New EE Supp Levels & Options Not Showing in Open Enrollment

Content

This OE we have two new EE supp coverages 7x & 8x.

In the system I have created the standard rates, rates & coverages, options, and added the new coverages under the Plan Setup (under Basic Details > Options).

The issue is that the new coverages isnt showing up in the Test OE Life Event.

Effective Dates of Setup

1. Rates & Coverages for 7x & 8x = 1/1/22

2. Options for 7x and 8x = 1/1/1951

3. Standard Rates for 7x & 8x = 1/1/22

4. Plan Setup (under Basic Details > Options) for 7x and 8x = 1/1/22

Is the issue with the dates? Any help/tips would be greatly appreciated.

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