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Collections and Strategies Config

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Collections and Strategies Config

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Hi All

Our client has asked the following questions regarding Collections that have been implemented recently.

Please can anyone let me know the wider impact of such changes and if these changes are possible.

  • Debt recovery was required to be at Customer level but was set at Site level. We understand that Collections only operates at Site level? Main impacts are that this (1) It creates more work for Collectors used to working at Customer level (2) Folders in each Site are used to populate forms and letters for legal recovery. When a Customer has more than 1 Site we have to issue paperwork outside of the system . Would this be possible to change?

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