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Image is not getting displayed in my chatbot while using carbObject of MessageModel

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edited Sep 4, 2018 6:17PM in Digital Assistant & Mobile 4 comments


I am trying to show the product images in chatbot from CX cloud instance via messageModel.


I am passing all the paramters to the cardObject of messageModel inlcuding imageUrl. Other things are coming fine like Title, description, action(null).. but image is not displaying in responses from chatbot.

I observed that when i am trying to browse the image in browser via the image url (copying from json response) it is throwing error as below


  • "errorCode": "00001000",
  • "message": "The user is not authenticated.",
  • "status": "401"


In cardObject, i am providing the details  of product from CX Cloud  instance. Is it that to fetch the image, i have to provide further authentication, if so, how can we pass into cardObject or any way to get the image dispalyed in chatbot?

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