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Need for notification ONLY when task is reassigned.

edited Nov 6, 2023 12:26PM in Journeys 1 comment

Summary:

We only want notifications to go to users when a task is reassigned to them. There is only the option of "assigned or reassigned". Because we need users to be notified when a task is reassigned to them, we have to select this box which causes notifications to go out for every single task when the Journey is assigned.

Content (please ensure you mask any confidential information):

Can the two be broken out? For Example: Notify "When task is assigned" and Notify "When task is reassigned". This would allow us to select only the reassign box. It is common for managers to reassign their tasks to others (assistant, co-manager) so we need the notification checked. But this is causing the managers to get multiple emails for tasks when the Journey is initially assigned. Or is there another way around this?

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