Discussion List
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Bell Notification and Sound Alert in Oracle RightNowHello, I'm currently working with Oracle B2C Service (RightNow) and I'm trying to configure the system to trigger bell notifications and sound alerts in the following sc…Feyza Yılmaz 53 views 3 comments 0 points Most recent by Baljeet Singh-231094 Communication Channels -
Question about password creation email and user password change trackingI would like to clarify two points regarding user account management: I noticed that a user received the "Create Password" email even though the profile had not yet been…
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Incident and Chat Translation Configuration Using Systran Translation ServiceOracle B2C Service offers translation capabilities in the Incident threads and Chat modules of the Agent Browser UI. Both features require a language detection External …Jacob George-Oracle 43 views 0 comments 0 points Started by Jacob George-Oracle Communication Channels
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Incident and Chat Translation Configuration Using OCI (Language Service and Generative AI)Oracle B2C Service offers translation capabilities in the Incident threads and Chat modules of the Agent Browser UI. Both features require a language detection External …Jacob George-Oracle 75 views 0 comments 1 point Started by Jacob George-Oracle Communication Channels
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We want to use the existing email channel in "Start Internal Conversation" in Redwood HRHD.We are using Redwood UI for Oracle Fusion HCM – HR Help Desk (HRHD). We would like to use an existing email channel for initiating start internal conversations within a …
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B2B Users limit account emailsSummary: We are using the b2b accounts/users in Oracle Commerce. Right now we use the "Account Assignment Changed" email template and whenever a user gets assigned a new…
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How do I implement a wishlist product on sale email notification?Summary: I see that the existing email notifications for wishlists are the following: Comment and Product, New Member. We want to implement functionality to notify custo…
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What is the payload for "Contact Request Assigned - Manager" email template?With a recent release there is a new email template for the "Contact Request Assigned - Manager". The Readme.txt file indicates it has an object "data.contactRequest" bu…
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What version of FreeMarker is supported in the latest OCC version?Summary: Would like to know what version of Freemarker is being used in the latest OCC versions. Also, would be great if this piece of information was included in update…
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Oracle Commerce Cloud Service:How to send order confirmation email to Multiple recipientsHow can we configure sending a copy of the order confirmation email to an XYZ email address, given that the functionality to trigger the email to the user is already in …
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Not consider Email history for specific mailboxes configured in systemHello, We have a mailbox configured in system that allow the automatically creation of SR, raised proactively by internal users in name of the customer. Nevertheless, in…
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with email rules could we distinguish between a new query and a replySummary: Im new to working with email rules. I want to be able to tell the difference between a new query, and a reply to an existing/previous query. I cant see any opti…
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Can we send attachment as part of Oracle Cloud Commerce Service emailsWe have different email notifications in Oracle Cloud commerce Service . Is it possible to send attachment also as part of this let us say an attachment in Order Submit …
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Replies to forwarded incidents are added to the thread as customer entriesSummary: We frequently forward incidents (using the forward button) to internal non-OSC staff so they can assist. When the non-OSC staff replies, their response is added… -
How to block contacts from being createdSummary: How to block contacts from being created from the "Ask A Question" page Content (please ensure you mask any confidential information): I have had hundreds of sp…
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How can we send email notification for customers that did not place an order for the past x days?Summary: How can we send email notification for customers that did not place an order for the past x Days? Note that this is a B2B scenario where an account could have m… -
Can we enable email alerts for webhook failures?We know service operations in the admin show any webhook failures. But we wanted to setup and email notification to a common DL with IT and Business users to take some a…
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How to include Organization and Catalog information in the cart idle request payload?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Send same Order Placed email to two separate usersSummary: We have a scenario where one user, acting as an agent for another user, places an order on behalf of second user on the storefront. Agent user receives the orde…
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External email serviceSummary: We want to use an external email service Content (please ensure you mask any confidential information): We performed the configurations according to the documen… -
send response from multiple mailboxesHello Admins, We're encountering an issue with outgoing correspondence in OSvC. Currently, we have two inboxes connected to the Service Cloud, both operating via SMTP. A…
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how to setup forwarding rule from gmail to oracle cloud fusion mail ?Hello, We have a requirement from client to setup forwarding rule from gmail mail address to oracle cloud fusion mail for inbound service request processing. As per docu…Amina Fajic 141 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Fusion Applications Administration
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Is partial disabling of interface possible? Need backend but want to lock down CP websiteSummary: How can we use the backend of an interface (the chat-inlay, mailbox, & message templates) in an interface for branding purposes, but prevent the customer from a…
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Images not visible in the order placed email notificationSummary: Unable to see any images in the email notification when an order is placed. I think there is some issue with the template. Can anyone help me how to check url/i…
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Can we create PO on item based (of which PR is made of description based)Summary: There's a requirement from client where he wants to create PO based on items only if PR is created based on item description also. Scenario: PR is created using…Shahtaab Ahmed 41 views 1 comment 2 points Most recent by Steve Garvert-Support-Oracle Communication Channels
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I want to delegate my Final approval of PR to User A, for PO approval to User B.Summary: Hello Team, I am an approver for multiple transactions (Final approval of PR, PO Approval, Strategic quantity approval). As an approver, I want to delegate my F…Eka Srivastava 31 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels