Integration and APIs General
Discussion List
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possibility of importing Product/category from Siebel to cloud ServiseContent we are currently start integration from Siebel ip20 to Rightnow foundation, need to know the way to start interstation of product/category from Siebel to rightno…Zahraa 13 views 4 comments 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions -
We have a requirement to avoid duplicates values in Custom ObjectSummary to avoid duplicates values in Custom Object before save from browser controlContent Hello all, I have an urgent requirement to implement a solution for a custom …jagadeesh gattupalli 25 views 4 comments 0 points Most recent by jagadeesh gattupalli General Technical Discussions -
Create contracts rest API , BillPlan Error "The action "create" is not enabled."Summary I am able to create headers, lines with associated projects to lines. But but not able to create BillPlan details I am getting the below error: "The action "crea…
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JWT token generation using Oracle Service Cloud as iDPSummary JWT token generation without the intervention of external IDPContent Hi, We want to generate JWT token for consuming Element Manager REST API's. But, we do not h…Chethana KM-139188 22 views 1 comment 1 point Most recent by Sirajuddin Syed-Support-Oracle General Technical Discussions
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DevOps change management/version control process for Customer Portal codeSummary DevOps change management/version control process for Customer Portal codeContent Hi, We want to implement DevOps change control process on our interface. As per …Chethana KM-139188 20 views 0 comments 2 points Started by Chethana KM-139188 General Technical Discussions
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Knowledge Advanced REST API: what parameters to provide for rate answerSummary Knowledge Foundation REST API unclearity what parameters to provideContent Hi, I want to submit an answer rating via Postman, for which I provide the following r… -
Knowledge Advanced REST API: error retrieving objectSummary I try to get a rating for a content id, but it cannot be found though I verified it existsContent Hi, Using the Knowledge Advanced REST API via Postman, I'm tryi…
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Unrecognized resource while track Status of Bulk Extract ProcessSummary 400 Error - Unrecognized resource while track Status of Bulk Extract Process - REST APIContent Hi, I am trying to perform bulk extract for incident object using …Baljeet Singh-231094 24 views 3 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions -
smart implementation using connect phpSummary how to implement smart assistant on my web page
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issue with html text when updating a text/area fieldContent Hi, we have created a customized text/area field on the incident called clz_note. When sending text into this field via a soap integration (I.CustomFields.c.clz_…Marina Akerman 13 views 2 comments 0 points Most recent by Marina Akerman General Technical Discussions -
Performance Issues with the ExternalReportWSSServiceSummary We are seeing response times for the ExternalReportWSSService averaging as long as 20.3 secondsContent The ExternalReportWSSService is used by several companies … -
rest chat api errorSummary its giving internal error please help me fix itCode Snippet
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REST API - Access DeniedSummary REST API - Access Denied...but not in PostmanContent Hello, attempting my first usage of data from the REST API, a simple analyticsReportResults call. Using Post…JasonMeyer 54 views 4 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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How to set date field to NULL and get it accepted on POST or PATCHSummary Tried datevariable = NULL, datevariable = NULL DATE - any other suggestions?Content We are passing customer information into Oracle Service Cloud. Date fields ma… -
Working with Answer Drafts through SOAPContent I would like to push Answer content in as a Draft through the SOAP API. Is this possible? I don't see a field related to versioning/drafts in the SOAP documentat…Alanna Larson-116442 14 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Access the Knowledge base externally with (Google) botSummary Access the Knowledge base externally with (Google) botContent Good day! I've been asked to research how an external bot (in this case Google) would be able to ac… -
How to invoke OIC Integration through the fusion Job ProcessContent Hiello, we have a requirement to invoke the OIC Integration through the Fusion Job Process. Is their a way where we can achieve this. -
Set Timezone in APIContent Hi, Is there a way to get the data based on timezone? I am using below API to get all the records which are updated today https://abc.custhelp.com/services/rest/…Mohana Gopal Selvam-Oracle 15 views 2 comments 0 points Most recent by Mohana Gopal Selvam-Oracle General Technical Discussions -
Error - too many rows examinedContent Hi, We got the below error when we execute the below API in our OIC integration. We execute the below API EOD everyday and we pass the current date to the API. M…Mohana Gopal Selvam-Oracle 13 views 4 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Join our Seamless CX by connecting CX Marketing with CX Service webinar!Summary Join this hands-on session on how to achieve more value from your CX investments by connecting your marketing and service applications.Content Join us on January…
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Upcoming webinar: Integrating and Extending SaaS using Oracle Cloud Infrastructure (OCI)Content Next week, we'll be hosting a live webinar for Cloud Customer Connect members. Please let me know if you have any questions. Here are the details. Hope you can j…nchampion-Oracle 13 views 0 comments 0 points Started by nchampion-Oracle General Technical Discussions -
User_5MN20 12 views 1 comment 0 points Most recent by Thom Blake-Oracle General Technical Discussions
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Mobile hub how to use and any documentation please shareSummary Mobile hub how to use and any documentation please shareContent hi please can some one share me some documentation on the mobile hub . we want to use cycle count… -
GetFileData with Java Axis2 not working with large filesSummary Files larger than 25KB are not downloading using the GetFileData operation with the Java Axis 2 libraryContent Hi, We are following the Connect Web Services for …Michael Nguyen-246228 9 views 0 comments 0 points Started by Michael Nguyen-246228 General Technical Discussions
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Need Info on SSOContent Hi Friends, We are performing a SSO login for a Customer through Active Directory. We want to use SSO login to Right Now console through Active Directory. Apprec…Pramod Vasudeva Murthy-80436 41 views 11 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions -
Convert Text field into Integer Type in ROQLSummary Type casting Text field column into Integer type using ROQL QueryContent Hi, We have business requirement to convert Text data type field value into Integer type…Baljeet Singh-231094 26 views 0 comments 0 points Started by Baljeet Singh-231094 General Technical Discussions
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Service – Seamless CX by connecting CX Marketing with CX Service, 26 January 2020, 8 a.m PT - SubmiContent Submit your questions for the Service – Seamless CX by connecting CX Marketing with CX Service session to have them answered during the live event. Post your que…
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CPM fails with error: Limit Exceeded: Maximum Runtime: 5.000000sContent Hello, I have a CPM which calculates custom SLA times based on custom objects. SLA time for an incident is calculated when user saves the incident and at this mo…Michał Kumela 26 views 3 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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Issue updating Incidents from Custom ProcessContent Hello, I'm trying to do ticket integration with another (non RightNow) ticketing system. However, the way the other system is setup (and this can't be changed) t…Bryan Scarborough 17 views 2 comments 0 points Most recent by Bryan Scarborough General Technical Discussions
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Two browser controls in Incident workspaceSummary Can I have two browser controls in Incident workspace?Content Hi , I have a requirement where I need to implement two browser controls incident workspace. Is tha…jagadeesh gattupalli 8 views 4 comments 0 points Most recent by jagadeesh gattupalli General Technical Discussions