Integration and APIs General
Discussion List
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Pass Product and Category in incident creation Soap APISummary How to pass product and category when creating service request through Connect Web Services for SOAPContent Hello everyone, We are creating service request from …Mukesh Kalal-Oracle 21 views 4 comments 0 points Most recent by Mukesh Kalal-Oracle General Technical Discussions -
Sample payload needed to restore the Archived Incidents back into the console.Summary I am looking for help on restoring the archived incidents back into the console,Please share if there is any payload/sample query to import/recreate archived inc…Y Santhosh Kumar 15 views 9 comments 0 points Most recent by Anuj Behl General Technical Discussions -
Is it possible to update or insert custom object records outside of a custom workspace?Summary Looking for a simple way to automate creations or updates of records defined in a custom object.Content Hello all you OSvC gurus out there, I have defined a cust…Andre Ingram-Oracle 28 views 1 comment 0 points Most recent by Anuj Behl General Technical Discussions
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Authorize access to REST API by using IDCS OAuth tokenSummary Authorize access to REST API by using IDCS OAuth tokenContent Do we have any document on how to enable Federation with Oracle Identity Cloud Service as Identity … -
Chat REST APIContent Hello everyone I created an integration with the Chat REST API, but I'm having some problems when the agent sends a message to the customer. For instance, if the…Clinton Messias 28 views 0 comments 0 points Started by Clinton Messias General Technical Discussions
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Check interface chat hours using Chat REST APISummary Check interface chat hours using Chat REST APIContent Does anyone know if you can check the out of the box chat interface hours using the Chat REST API? I am not…Blake Hines-119485 19 views 0 comments 2 points Started by Blake Hines-119485 General Technical Discussions
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Integrating OSC with OCISummary Integrating OSC with OCIContent i was looking for a PHP OCI SDK but looks like the OCI team is not planning for one. https://cloudcustomerconnect.oracle.com/post…
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Recently restricted data limit on API Patch?Summary Only able to patch approx. 1/3 amount of data could previously patchContent We post/patch data user input from an Oracle Taleo scorm package to Oracle Service Cl… -
Enrich variables in StandardContent, PHP Connect APIContent Using Agent Desktop tools, for example, sending email based on standard text by rules, the content of the email is automatically enriched with variables. Can thi…
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Get Contacts last incidentSummary How to get the last incident created for each contactContent Hello All, We have requirement to anonymise contact 6 months after their last incident created. I ha…kanchana Jagadeesan 13 views 2 comments 0 points Most recent by kanchana Jagadeesan General Technical Discussions
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Execute rules after updating the object, PHP Connect APIContent http://documentation.custhelp.com/euf/assets/devdocs/may2013/Connect_PHP/Content/Connect%20for%20PHP%20API/Connect%20PHP%20API/Object%20Lifecycle/CRUD%20Behavior…Grzegorz Ziemski 24 views 1 comment 1 point Most recent by Ammar Aldaffaie General Technical Discussions
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Chat API Attachment SOAP or RESTSummary How can I support attachment via the Chat APIContent Hi, I'm using the REST chat API and looking into an option to support attachment but that is not supported v…Ammar Aldaffaie 86 views 2 comments 1 point Most recent by Ammar Aldaffaie General Technical Discussions -
Access Terminal Object via REST APISummary How to access standard terminal object for logging using REST APIContent In Service Cloud, The logging framework can be used for debugging runtime problems with …Baljeet Singh-231094 31 views 0 comments 1 point Started by Baljeet Singh-231094 General Technical Discussions -
ROQL and Interface Timezone OffsetContent Can anybody help me understand why the following query is returning results offset to interface timezone? Isn't ROQL using UTC? Version May 2016Code Snippet USE …
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Have I run into a data record limit OSC-CREST-00008 when PATCHing?Summary Able to patch a certain amount of data then get OSC-CREST-00008 even though same data patches to an otherwise empty-ish recordContent "type": "https://tp-sc.cust…
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Export Data to Flat File & FTP/Import Flat File from FTPContent Hi, REQUIREMENT 1 - Export Contact/Asset data to flat file (Request.txt - fixed width) and put it in a folder in FTP site, on a daily basis. REQUIREMENT 2 - Also…User_GIUF2 37 views 4 comments 1 point Most recent by Archana Rajendran General Technical Discussions
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CPM showing Not tested statusSummary CPM showing Not tested status in Process designerContent Hi , Can someone help why CPM state shows No Tested as status. Please let me know the reasons. Regards J…jagadeesh gattupalli 27 views 2 comments 0 points Most recent by jagadeesh gattupalli General Technical Discussions
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OSvC Chat integrated to Oracle Engagement CloudSummary How to integrate OSvC Chat to Oracle Engagement Cloud?Content Due to some limitations on the usage of Chat Inlay and Chat VBCS of Oracle Engagement Cloud we have…Mario Suzuki-121388 27 views 1 comment 0 points Most recent by Paolo Macalincag General Technical Discussions
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Incident Auditing for Incidents created by Rest APIsSummary Incident Auditing for Incidents created by Rest APIsContent Hi Team, For Our Site, one system is using Osvc Rest APIs to create, update the incidents with the AP…
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Unable to pass custom fields using Chat REST ApiSummary Receiving Empty values when passing Custom Fields using Chat REST APIContent I am having trouble passing the custom field values using the establishSession api c…
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REST API record limitsContent We're just starting to use the REST API, and I can't find information on record limits. We need to GET contact records, and it appears that the default if you do…Kurt Helfrich 63 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
Error response while performing a querySummary Error: Too many rows examinedContent We are getting this result when trying to do a simple query that should return a handful of records. We think that by adding…
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Getting the string value of menu item selected on workspaceSummary How do we retreive the value selected of a menu type field?Content Hi friends, Probably this is simple, I couldn't find the right function. I have a menu type cu… -
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ROQL: Too many source tables in queryContent Hi, I'm getting a too many source tables in query error whe running the code below but it should stand up Any advice? Code Snippet SELECT T.ref_no, T.id1, T.tran…DigitalWMP_21 48 views 8 comments 0 points Most recent by Carl Bramblett General Technical Discussions -
API ChatContent Hello everyone. Answer: Is there an API for Chat, where I can trigger a CHAT in the Service Cloud passing a context of a previous conversation. Thanks a Lot Rega…Maria -121372 35 views 5 comments 0 points Most recent by Maria -121372 General Technical Discussions -
Custom process - how to read incoming threadContent Hi, I have a business rule that says anything from a particular contact, apply an event handler that's a custom process that adds a private note to a messagethre… -
Limit analyticsReports resultsContent Hi, I'm using the a Rest API analyticsReports POST call to fetch the results from a report. Everything is setup fine, but I'm wondering if there is a way to limi…Jim Reynolds-155038 36 views 2 comments 0 points Most recent by Jim Reynolds-155038 General Technical Discussions -
Passing the credentials in ServerConfigPropertySummary Can we access the ServerConfigProperty values outside the addin factory class?Content Hi friends, I have used the ServerConfigProperty to get login credentials f…
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Consuming REST API's using Informatica Cloud (REST V2 Connector)Summary Consuming REST API's using Informatica Cloud (REST V2 Connector)Content Has anyone successfully used Information REST V2 Cloud Connector to consume Oracle Servic…Trevor Benedict 52 views 0 comments 0 points Started by Trevor Benedict General Technical Discussions