Integration and APIs General
Discussion List
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Incident UpdatedBy - ConnectPHPSummary How can we get information about Incident UpdatedBy in ConnectPHPContent Hi, We are business requirement to get agent name who last updated the incident. In Conn…Baljeet Singh-231094 36 views 3 comments 0 points Most recent by Edson Junior, Oracle General Technical Discussions -
Rightnow OSC - incident last updated bySummary Is there are a field to identify who last updated an incidentContent We are trying to query incidents based on who last updated it. Is there any field we can use…User_AW6I4 46 views 3 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions -
Post incident with thread notesSummary Post new incident adding an array of thread notes to the incident.Content Hi all, We will be creating a new incident when a third party application will be passi…Lau 57 views 4 comments 1 point Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Read .txt(position based file) to CSV file In OIC.Summary Receiving Positioned based file from SFTP and need to create CSV file.Content Need suggestions on how to read .txt(position based file) file to csv. As of now am…Madhu N-155308 417 views 2 comments 1 point Most recent by Madhu N-155308 General Technical Discussions
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Rest API - Download all file attachments of an Object(Opportunities)Summary Rest API - Download all file attachments of an Object(Opportunities)Content Hello Everyone, I have a requirement wherein I need to download all file attachments … -
Rest API Call for Value SetsSummary Not able to do rest API Call for Value set ValuesContent Hi All, I am trying to use Rest API to get child values from Value Sets. Oracle provides rest OPI option…
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Unable to filter on Incident Status values instead of ID in REST Report APISummary Even though "incidents.status_id.name" is the filter I am using, only ID values are being considered as input.Content Hi, I am trying to run a report API with In…
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Column name or API for custom fields in custom objectSummary Unable to find or create column name or API for custom fields in custom objectsContent Hi All, I have created custom fields and used on workspaces and multiple i… -
Using Javascript in WidgetSummary I am needing to call a function in a widgets javascript.Content I am using a product category notification manager widget and I am trying to add my own Yes/No bu…
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Restrict User at Record Level using REST APISummary Can we restrict user accessing particular record (incident/organization) using REST APIContent Hi I have unique business requirement. Is there any way to restric…Baljeet Singh-231094 57 views 6 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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Limit access to API userContent Hello, We are working with a third party to do some integrations between our RightNow and a different 3rd Party ticketing system. Our Security Dept is wanting to…Bryan Scarborough 34 views 6 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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Restrict access to APISummary Restrict access to API for an accountContent Hello there, Can we do CRUD operations by just using the API available in OSC CRM? If yes, is there a way to restric…Romark George Armor Palaganas 62 views 4 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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Making REST API available to a third partyContent We have a need for a third party - e.g. a printing company - to update OSvC with a status when they have fulfilled an item. I am keen to hear others advice on wh…David Wright-114338 59 views 2 comments 1 point Most recent by Baljeet Singh-231094 General Technical Discussions
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How to Integrate web CTI application into Oracle Service Cloud Agent Browser?Summary Is there any document available for " How to Integrate web CTI application into Oracle Service Cloud Agent Browser?"Content Hi,I'm trying to embed web cti applic…Ranjith kumar 62 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Using Analytics Report Filters in REST APIContent Hi All, I am executing an Analytics report using REST API with two filters: Contact ID and Category Hierarchy. I am providing the name and values for the filters…Nishi 132 views 12 comments 0 points Most recent by Michael Luipersbeck General Technical Discussions -
Need primary flag to default when a new value is added via REST apiSummary We need the national identifier primary flag to be set when a new value is sent by REST api.Content One of our third party providers is updating the National Ide…
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Delele co_notes via APISummary How can I delete co_notes in bulkContent We have some notes in co_notes that needed to be either updated or deleted in bulk. I don't see a way to do this via RES…user3511667 30 views 1 comment 0 points Most recent by Baljeet Singh-231094 General Technical Discussions -
API (REST/SOAP) to get Tasks and Tasks List DefinationsSummary What is the REST/SOAP API we can use to get the Setup Tasks and Tasks List information like taskcode, business objects etc.Content Hi, We are building an automat…Mohammad Sufiyan 73 views 2 comments 1 point Most recent by shun nakamura General Technical Discussions
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How to attach a file on Existing Incident record in oracle service cloud though connect soap webservSummary How to attach a file on Existing Incident record in oracle service cloud though connect soap webservicesContent Hi, I need to attach the file attachments to exis…Nagarathnamma Deshmukh 36 views 1 comment 0 points Most recent by Scott Harwell General Technical Discussions
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Integrate OCI Alarms with CX ServiceSummary Learn how to automate service operations for your OCI events using Oracle CX Service and OCI FunctionsContent Introduction Oracle customers may use Oracle Cloud … -
Bulk Update For Custom ObjectSummary Bulk Update For Custom Object in REST APIContent Hi, We are trying to update multiple records for custom object via REST API. I found "Update a bulk extract" but…Baljeet Singh-231094 120 views 2 comments 1 point Most recent by Baljeet Singh-231094 General Technical Discussions
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Bulk Extract IncidentsContent Hello, I am running a bulk extract of incidents using the REST API. Has anyone done this before? Can anyone give me a rough estimate of the time it will take bef…Jim Reynolds-155038 92 views 9 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
Trying to use more than 1 delimiter in SOAP Object Queries/Report XML'sSummary Hi, I am looking forward to see if there is a way to use more than 1 delimiter in a SOAP Object Queries/Report XML's request.Content I am using the below sample …
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Andre Ingram-Oracle 8 views 0 comments 0 points Started by Andre Ingram-Oracle General Technical Discussions
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Cannot save/update DB API ErrorContent When trying to update 1 field in 933 objects Cannot save/update: Answer(ID=220): DB API Error While performing update on Answer I found the below link and it sug…Mike -121612 39 views 8 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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Pass Product and Category in incident creation Soap APISummary How to pass product and category when creating service request through Connect Web Services for SOAPContent Hello everyone, We are creating service request from …Mukesh Kalal-Oracle 36 views 4 comments 0 points Most recent by Mukesh Kalal-Oracle General Technical Discussions -
Sample payload needed to restore the Archived Incidents back into the console.Summary I am looking for help on restoring the archived incidents back into the console,Please share if there is any payload/sample query to import/recreate archived inc…Y Santhosh Kumar 30 views 9 comments 0 points Most recent by Anuj Behl General Technical Discussions
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Is it possible to update or insert custom object records outside of a custom workspace?Summary Looking for a simple way to automate creations or updates of records defined in a custom object.Content Hello all you OSvC gurus out there, I have defined a cust…Andre Ingram-Oracle 54 views 1 comment 0 points Most recent by Anuj Behl General Technical Discussions
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Authorize access to REST API by using IDCS OAuth tokenSummary Authorize access to REST API by using IDCS OAuth tokenContent Do we have any document on how to enable Federation with Oracle Identity Cloud Service as Identity … -
Chat REST APIContent Hello everyone I created an integration with the Chat REST API, but I'm having some problems when the agent sends a message to the customer. For instance, if the…Clinton Messias 57 views 0 comments 0 points Started by Clinton Messias General Technical Discussions