Integration and APIs General
Discussion List
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Custom process - how to read incoming threadContent Hi, I have a business rule that says anything from a particular contact, apply an event handler that's a custom process that adds a private note to a messagethre… -
Limit analyticsReports resultsContent Hi, I'm using the a Rest API analyticsReports POST call to fetch the results from a report. Everything is setup fine, but I'm wondering if there is a way to limi…Jim Reynolds-155038 41 views 2 comments 0 points Most recent by Jim Reynolds-155038 General Technical Discussions -
Passing the credentials in ServerConfigPropertySummary Can we access the ServerConfigProperty values outside the addin factory class?Content Hi friends, I have used the ServerConfigProperty to get login credentials f… -
Consuming REST API's using Informatica Cloud (REST V2 Connector)Summary Consuming REST API's using Informatica Cloud (REST V2 Connector)Content Has anyone successfully used Information REST V2 Cloud Connector to consume Oracle Servic…Trevor Benedict 62 views 0 comments 0 points Started by Trevor Benedict General Technical Discussions -
Update content errorSummary I can't update any content because of a recordId invalid errorContent Hello, I'm testing update content service on KA Rest API, but I'm getting the following err…
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Move Attachment from CO to IncidentContent I am trying to use shareFile method to share one of the attachments in a Custom Object to an incident. However, I am seeing an error in the Error Log indicating …
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Can workspace rules be updated outside of the consoleSummary rather than manully going into each workspace and applying the rule changes is there an automation routeContent rather than manually going into each workspace an…spence_abcd0109uk 10 views 1 comment 0 points Most recent by Anuj Behl General Technical Discussions
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OSC-CREST-00014 for REST API call with OAuth tokenSummary OSC-CREST-00014 for REST API call with OAuth tokenContent Hi All, We configure IdP Federate with IDCS as IdP and OSvC as SP. We can log to OSvC Agent Desktop wit… -
SFTP/ FTP connection function calls in PHP cron scriptSummary SFTP/ FTP connection function calls in PHP cron script - function ftp_connect call undefined...Content Hi, I am trying to upload a file to a SFTP server (Axway) …Navaz Basha-194248 52 views 2 comments 0 points Most recent by Navaz Basha-194248 General Technical Discussions
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Oracle Service Cloud chat and SiebelSummary Integration OSvC Chat and SiebelContent Hi! Does anyone know some customer using OSvC Chat with Siebel? We need some reference about it. Tks! RodrigoRodrigo M Martins-Oracle 8 views 0 comments 0 points Started by Rodrigo M Martins-Oracle General Technical Discussions
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Can we update messagebases outside of the console?Content Hi, It seems like a *massive* restriction that we can't update messagebases from outside the console - so via REST API or ConnectPHP Is this the case or have I m…
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REST API SecurityContent Hi, We're discussing using the REST API on external websites to create incidents on our interface. The security and information management teams are worried abou…
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Track Data MovementSummary How does the system track data being moved in and out of OSvC by APIs?Content Hello, We are starting to use APIs to push and pull data from OSvC. We also have Or…Scott Heidenreich 8 views 1 comment 0 points Most recent by Scott Harwell General Technical Discussions -
Connect PHP API - how to UPDATE existing IncidentSummary How to update an existing Incident via Custom Scripts on FILE MANAGER?Content Hi there, I can't find any documentation on how to update an existing Incident (by … -
Create Thread on Incident via ReportCommandAddinSummary Create Thread on Incident via ReportCommandAddinContent Hi all, Ive been trying to create new Thread on an existing incident. As far as I understood you need to …Mark Bradley 25 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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cURL in a CPM - Error port 443 connection refusedSummary Attempting to call https sites to get the http response (i.e. 200) but constantly receiving error 443 connection refusedContent Hi All Ok so I have created a CPM…Nigel Oliver 49 views 1 comment 0 points Most recent by Narendra Muttineni General Technical Discussions -
Upload Images custom tab is blankSummary Our custom tab is blank since a few weeks. This tab should upload images which later are used in answersContent Hi! In our ORN instance we have modified our answ…Eduardo Martin Palmiero 17 views 2 comments 0 points Most recent by Eduardo Martin Palmiero General Technical Discussions -
SOAP XML payload to attach a fileSummary How to create an incident with file attachmentContent Hi all, I am trying to create a new incident with attachment via SOAP client and trying to figure out the X…BishnuPaudel 9 views 5 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions -
API for data transfer Salesforce/OSCContent We have an upcoming project with a requirement to transfer incidents from OSC to another system (Salesforce) through SOA service when an update happens to an inc…Kim Dante 25 views 4 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions -
How do you capture the ANI in OSvC from the Genesys PureConnect integrationSummary Integration associates the interaction to the incident, but there is not a table field to capture the ANI.Content Interaction Administrator Action- PopNewInciden… -
Oracle Digital Assistant (ODA)Summary does anyone integrate with OSvC?Content Hi, Our company has decided to integrate Oracle Digital Assistant into our platform of customer service tools. Wondering … -
With the REST API, get the Column Name of a custom field given the NameContent Given the Name of an (incident, menu type) custom field, I want to GET the Column Name. Is this possible? Version REST API, 1.4Alanna Larson-116442 34 views 2 comments 0 points Most recent by Alanna Larson-116442 General Technical Discussions
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(Knowledge Advanced API) Retrieving complete list of subscribed answers for WEB USER.Summary Unable to retrieve subscription list for web users, only console users.Content Does anyone know of a way to retrieve a list of web user subscriptions for an Answ…
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Is there any idea how to use Mailbox in CPM/SPM to send Emails Using Mail Message API.Summary I am working with Mail Message API and sending mails with that but i want to Replace "FromAddress" of MailMessage API and want to use the address that i provide …Sagar V. Paswala 36 views 2 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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RuleConditionInvoked functionSummary How to use RuleConditionInvoked function in add-in?Content Hi friends, I have two workspace rules, Rule 1 is triggered when field A changes on workspace and its …
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CORS Preflight error while trying to use Oracle Chat REST APIContent I am trying to make an ajax call to the requestEngagement endpoint using the Chat REST API. However, I am seeing the following error :- Access to XMLHttpRequest …
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Unable to communicate to SRM using acceleratorsContent Hi, I have enabled SRM accelerators in service cloud and while pushing the data from SRM to service cloud incident gets created in service cloud and SRM gets bac…Shilpa Suresh-122587 29 views 10 comments 0 points Most recent by Anoop Sudhi-189352 General Technical Discussions -
transferSubObjects Sample CodeContent Hi All, I'm trying to merge contact in Connect PHP API through custom process. Could you please provide a sample code for transferSubObjects() method or do we ha…Jaya Lakshmi-120657 9 views 2 comments 0 points Most recent by Manish Kumar-121329 General Technical Discussions
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Process Designer Object Event Handler LoggingSummary Automatic logging for Process Designer Object Event Handler or code your own?Content We have an Object Event Handler that passes user information to Taleo Learn … -
Set timezone programaticallySummary Set timezone programaticallyContent Hi, I'd like to set timezone programatically (PHPConnect or REST/SOAP API). Is this possible? I checked documentation but tim…Victor Oviedo-163420 29 views 6 comments 1 point Most recent by simranjazz General Technical Discussions