Integration and APIs General
Discussion List
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Knowledge Advanced REST API: what parameters to provide for rate answerSummary Knowledge Foundation REST API unclearity what parameters to provideContent Hi, I want to submit an answer rating via Postman, for which I provide the following r… -
Knowledge Advanced REST API: error retrieving objectSummary I try to get a rating for a content id, but it cannot be found though I verified it existsContent Hi, Using the Knowledge Advanced REST API via Postman, I'm tryi…
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Unrecognized resource while track Status of Bulk Extract ProcessSummary 400 Error - Unrecognized resource while track Status of Bulk Extract Process - REST APIContent Hi, I am trying to perform bulk extract for incident object using …Baljeet Singh-231094 62 views 3 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions -
smart implementation using connect phpSummary how to implement smart assistant on my web page -
issue with html text when updating a text/area fieldContent Hi, we have created a customized text/area field on the incident called clz_note. When sending text into this field via a soap integration (I.CustomFields.c.clz_…Marina Akerman 10 views 2 comments 0 points Most recent by Marina Akerman General Technical Discussions -
Performance Issues with the ExternalReportWSSServiceSummary We are seeing response times for the ExternalReportWSSService averaging as long as 20.3 secondsContent The ExternalReportWSSService is used by several companies … -
rest chat api errorSummary its giving internal error please help me fix itCode Snippet
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REST API - Access DeniedSummary REST API - Access Denied...but not in PostmanContent Hello, attempting my first usage of data from the REST API, a simple analyticsReportResults call. Using Post…JasonMeyer 81 views 4 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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How to set date field to NULL and get it accepted on POST or PATCHSummary Tried datevariable = NULL, datevariable = NULL DATE - any other suggestions?Content We are passing customer information into Oracle Service Cloud. Date fields ma… -
Working with Answer Drafts through SOAPContent I would like to push Answer content in as a Draft through the SOAP API. Is this possible? I don't see a field related to versioning/drafts in the SOAP documentat…Alanna Larson-116442 28 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Access the Knowledge base externally with (Google) botSummary Access the Knowledge base externally with (Google) botContent Good day! I've been asked to research how an external bot (in this case Google) would be able to ac… -
How to invoke OIC Integration through the fusion Job ProcessContent Hiello, we have a requirement to invoke the OIC Integration through the Fusion Job Process. Is their a way where we can achieve this. -
Set Timezone in APIContent Hi, Is there a way to get the data based on timezone? I am using below API to get all the records which are updated today https://abc.custhelp.com/services/rest/…Mohana Gopal S-Oracle 22 views 2 comments 0 points Most recent by Mohana Gopal S-Oracle General Technical Discussions
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Error - too many rows examinedContent Hi, We got the below error when we execute the below API in our OIC integration. We execute the below API EOD everyday and we pass the current date to the API. M…Mohana Gopal S-Oracle 62 views 4 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Join our Seamless CX by connecting CX Marketing with CX Service webinar!Summary Join this hands-on session on how to achieve more value from your CX investments by connecting your marketing and service applications.Content Join us on January…
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Upcoming webinar: Integrating and Extending SaaS using Oracle Cloud Infrastructure (OCI)Content Next week, we'll be hosting a live webinar for Cloud Customer Connect members. Please let me know if you have any questions. Here are the details. Hope you can j…nchampion-Oracle 35 views 0 comments 0 points Started by nchampion-Oracle General Technical Discussions -
User_5MN20 47 views 1 comment 0 points Most recent by Thom Blake-Oracle General Technical Discussions
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Mobile hub how to use and any documentation please shareSummary Mobile hub how to use and any documentation please shareContent hi please can some one share me some documentation on the mobile hub . we want to use cycle count… -
GetFileData with Java Axis2 not working with large filesSummary Files larger than 25KB are not downloading using the GetFileData operation with the Java Axis 2 libraryContent Hi, We are following the Connect Web Services for …Michael Nguyen-246228 40 views 0 comments 0 points Started by Michael Nguyen-246228 General Technical Discussions
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Need Info on SSOContent Hi Friends, We are performing a SSO login for a Customer through Active Directory. We want to use SSO login to Right Now console through Active Directory. Apprec…Pramod Vasudeva Murthy-80436 71 views 11 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions -
Convert Text field into Integer Type in ROQLSummary Type casting Text field column into Integer type using ROQL QueryContent Hi, We have business requirement to convert Text data type field value into Integer type…Baljeet Singh-231094 47 views 0 comments 0 points Started by Baljeet Singh-231094 General Technical Discussions
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Service – Seamless CX by connecting CX Marketing with CX Service, 26 January 2020, 8 a.m PT - SubmiContent Submit your questions for the Service – Seamless CX by connecting CX Marketing with CX Service session to have them answered during the live event. Post your que…
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CPM fails with error: Limit Exceeded: Maximum Runtime: 5.000000sContent Hello, I have a CPM which calculates custom SLA times based on custom objects. SLA time for an incident is calculated when user saves the incident and at this mo…user800488-Oracle 64 views 3 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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Issue updating Incidents from Custom ProcessContent Hello, I'm trying to do ticket integration with another (non RightNow) ticketing system. However, the way the other system is setup (and this can't be changed) t…Bryan Scarborough 38 views 2 comments 0 points Most recent by Bryan Scarborough General Technical Discussions
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Two browser controls in Incident workspaceSummary Can I have two browser controls in Incident workspace?Content Hi , I have a requirement where I need to implement two browser controls incident workspace. Is tha…jagadeesh gattupalli 29 views 4 comments 0 points Most recent by jagadeesh gattupalli General Technical Discussions
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can we generate sequence number on the basis of field in app composerSummary can we generate sequence number on the basis of field in app composerSidhartha Wadhwa 24 views 0 comments 0 points Started by Sidhartha Wadhwa General Technical Discussions -
Maximum Value ExceededSummary Integration Error - Integer field value exceed maximum valueContent Hi, I created one field "estimated_duration" as Integer type for a custom object "Contract". …Baljeet Singh-231094 31 views 1 comment 0 points Most recent by Levi Dyckman-Support-Oracle General Technical Discussions
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OSVC Soap API via AndroidSummary SOAP API Request via Android Ksoap library responded Access DeniedContent Hi, I am new to OSVC and trying to call OSVC soap API 'Get' method from my android app.…Gayathri Banneheka 32 views 1 comment 0 points Most recent by Edson Junior, Oracle General Technical Discussions
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Export data in excel formatSummary Need to export incidents and related tables to an external systemContent Hi all, I hope one of you have exported incidents and associated objects to an external …
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Incident UpdatedBy - ConnectPHPSummary How can we get information about Incident UpdatedBy in ConnectPHPContent Hi, We are business requirement to get agent name who last updated the incident. In Conn…Baljeet Singh-231094 37 views 3 comments 0 points Most recent by Edson Junior, Oracle General Technical Discussions