Integration and APIs General
Discussion List
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Syndicated Chat Widget PlacementSummary We want to move our Syndicated chat widget somewhere other than the top left of the screen.Content The widget when opening a window, defaults to 0,0 opening it i…Kenton 11 views 2 comments 0 points Most recent by Bishnu Paudel-116390 General Technical Discussions -
Incident group assignmentSummary Is there a flag or any indication on a OSC Incident that can indicate that the last update include a group change?Content Is there a flag or any indication on an…
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How to set email of new AccountContent What is the JSON used to set email address(es) when creating a new account? "emails" : { ??? }
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OSvC-CREST-Application-ContextContent Hello users I'm creating an Integration use Rest API but I can't find the OSvC-CREST-Application-Context value to send a POST. Does anyone know where I can find …Clinton Messias 28 views 1 comment 0 points Most recent by Neil-118052 General Technical Discussions
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Validate a JWT access token using X5C value in Right Now controllerContent Hi, I need to validate a JWT access token through Right Now controller. I already have the JWT Acess token and its X5C value from https://login.microsoftonline.c…Riya Goel-124584 51 views 2 comments 0 points Most recent by Narendra Muttineni General Technical Discussions
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Need example PHP script for CPM to fetch previous valuesSummary Need example PHP script for CPM to fetch previous valuesContent HI , Can someone provide me example PHP script (CPM or Object event handler ) where if a record d…jagadeesh gattupalli 44 views 7 comments 0 points Most recent by simranjazz General Technical Discussions
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Search using custom field in GET callContent Hi, We are trying to create an incident from an external source using the REST API. Reading through the documentation, I believe we would need to use either the …James Green-167359 27 views 4 comments 0 points Most recent by James Green-167359 General Technical Discussions
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What the correct REST/SOAP Service to insert values in Value Sets?Summary What the correct REST/SOAP Service to insert values for Value Sets?Content Hi folks, Someone know or use the SOAP/REST service to post values for "Value Sets" in… -
Create a GUID on creation of ContactSummary Using a CPM to create a GUIDContent Hi All - does anyone have a suggestion of how to create a GUID (in a custom field) on creation of a Contact using a Custom Pr…David Wright-114338 10 views 2 comments 0 points Most recent by David Wright-114338 General Technical Discussions
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How do I retrieve attachments from an Answer?Content Using the REST API for OSvC Knowledge Advanced, I am able to retrieve the answer content without issue (.../km/api/latest/content/answers/[Answer ID]). However, …
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Mulesoft and OSvCSummary Looking for others who may have done integrations with MulesoftContent Curious to see if any others have any experience with Mulesoft integrations. We're looking…Nick Madison 18 views 1 comment 0 points Most recent by Jose Luis Gutierrez Garnica General Technical Discussions
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"API was accessed in a non-supported manner" error on create()Summary Error when using create()Content Edit: Updated title since it doesn't appear to be specific to account I get the error: "API was accessed in a non-supported mann…
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delete record from custom process in reportSummary delete record from custom process in reportContent Hi , Is there a way I can remove few records from report based on condition using custom script ? The report i…jagadeesh gattupalli 19 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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REST API - Multiple incidents with fields parameterSummary Unable to retrieve custom fields in multiple incidents getContent Hello All, We are trying to use the Multiple incidents Get in the REST API and specifying the f…Priyadharshini Gopal 36 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Check if Custom Object update from SOAP or from Agent Desktop in CPMSummary Check if Custom Object update from SOAP or from Agent Desktop in CPMContent Hi Quick questions, (1) Is there a way to find out if Custom Object update from SOAP …Kelvin Chung 35 views 2 comments 1 point Most recent by jagadeesh gattupalli General Technical Discussions
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Send mailings to contact using "SendMailingToContact" with attachmentsContent Hello All, I need to send an email to contact with attachments and it is a pdf. can we use "SendMailingToContact" to send email with attachments or only way to u…Sathya Rajendran 17 views 6 comments 0 points Most recent by Cosimog-Oracle General Technical Discussions -
Error while creating custom fields on contact ObjectContent Hi, How can we create custom fields on Contact object through SOAP API XML format? I tried creating one but getting below error.: Can anyone suggest please. Code…Jaymin kansara 14 views 12 comments 0 points Most recent by Jaymin kansara General Technical Discussions
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how to add incident field values into thread textSummary add incident field values into thread textContent Hi , Plz let me know how to add Field values into Thread text. $parent_inc and $inc_tmp are two objects. $f_cou…jagadeesh gattupalli 20 views 3 comments 0 points Most recent by jagadeesh gattupalli General Technical Discussions
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How to get Values of System Attributes attached to Incident object using ROQLSummary System Attributes attached to Incident object using ROQLContent HI , I am writing object event handle using connect PHP and querying incident object as below to …jagadeesh gattupalli 18 views 1 comment 1 point Most recent by Cosimog-Oracle General Technical Discussions
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shareFile adding attachments to every thread item?Content I am developing a CPM that copies a number of fields from a parent incident to a child incident. I found the "shareFile" functionality, which is great for the at…Eric Gottesman 20 views 3 comments 0 points Most recent by Eric Gottesman General Technical Discussions
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Default PageSize of SOAP APIContent Hi, We are looking to know what the default 'PageSize'(see attached PageSize.png) is for our production instance of Oracle Service Cloud (https://students.connec…Jim Reynolds-155038 7 views 2 comments 0 points Most recent by Jim Reynolds-155038 General Technical Discussions -
Setting trigger in Service Cloud to OICSummary Setting triggerContent Hi Guys, I am trying to achieve an integration between Service Cloud and Eloqua where if a contact is updated in Service Cloud, the contac…
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Unable to create a contact objectSummary .NET API to create contact and incidentsContent Hi all, I'm trying to follow the tutorial for connect Web Services for SOAP with .NET. However, for some reasons,… -
Quick Base IntergrationSummary Is Quick Base intergration with Oracle Service Cloud Possible?Content Hi Experts, Does anyone here have tried to Integrate Quick Base to OSvC? Is this possible? …Jepee Celorico 46 views 1 comment 0 points Most recent by Cosimog-Oracle General Technical Discussions
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What is the API that is available under submit your button on customer portal page ? How to access tSummary What is the API that is available under submit your button on customer portal page ?Content Hi , I have a requirement where I want to use the underlying API that…jagadeesh gattupalli 18 views 5 comments 0 points Most recent by Cosimog-Oracle General Technical Discussions
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How to use get method of REST API with v1.4 from Browser for service cloudSummary get method of REST API with v1.4 from Browser for service cloudContent Hi , Can any one tell me how to use https://test123.custhelp.com/services/rest/connect/v1.…jagadeesh gattupalli 28 views 2 comments 0 points Most recent by jagadeesh gattupalli General Technical Discussions
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How to query NamedID values for a resource like ContactsSummary query NamedID values for a resource like ContactsContent Hi , I am working on REST API. As a part of requirement I need to check whether a lookupName existing in…jagadeesh gattupalli 30 views 3 comments 0 points Most recent by Cosimog-Oracle General Technical Discussions
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Oracle Service cloud Audit logs Resource for REST APISummary Need Audit logs Resource for Service Cloud REST APIContent Hi , Does any one worked on how to get Audit Logs for each resource like Contacts , Incidents , Accoun…jagadeesh gattupalli 25 views 7 comments 0 points Most recent by Levi Dyckman-Support-Oracle General Technical Discussions
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VB.Net and Soap web servicesSummary .NET API to create user accountsContent Hi, I am looking to automate the account provisioning for users. I've found useful information in the oracle documentatio…
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Unable To Create Attachments Using RightNow Adapter When Using Create IncidentSummary Although attachments are created, they are not completeContent I'm currently using the RightnNow adapter from BPEL to create new Incidents in Oracle Service Clou…