Integration and APIs General
Discussion List
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REST API SecurityContent Hi, We're discussing using the REST API on external websites to create incidents on our interface. The security and information management teams are worried abou… -
Track Data MovementSummary How does the system track data being moved in and out of OSvC by APIs?Content Hello, We are starting to use APIs to push and pull data from OSvC. We also have Or…Scott Heidenreich 24 views 1 comment 0 points Most recent by Scott Harwell General Technical Discussions -
Connect PHP API - how to UPDATE existing IncidentSummary How to update an existing Incident via Custom Scripts on FILE MANAGER?Content Hi there, I can't find any documentation on how to update an existing Incident (by … -
Create Thread on Incident via ReportCommandAddinSummary Create Thread on Incident via ReportCommandAddinContent Hi all, Ive been trying to create new Thread on an existing incident. As far as I understood you need to …Mark Bradley 47 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
cURL in a CPM - Error port 443 connection refusedSummary Attempting to call https sites to get the http response (i.e. 200) but constantly receiving error 443 connection refusedContent Hi All Ok so I have created a CPM…Nigel Oliver 83 views 1 comment 0 points Most recent by Narendra Muttineni General Technical Discussions -
Upload Images custom tab is blankSummary Our custom tab is blank since a few weeks. This tab should upload images which later are used in answersContent Hi! In our ORN instance we have modified our answ…Eduardo Martin Palmiero 43 views 2 comments 0 points Most recent by Eduardo Martin Palmiero General Technical Discussions -
SOAP XML payload to attach a fileSummary How to create an incident with file attachmentContent Hi all, I am trying to create a new incident with attachment via SOAP client and trying to figure out the X…BishnuPaudel 19 views 5 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions -
API for data transfer Salesforce/OSCContent We have an upcoming project with a requirement to transfer incidents from OSC to another system (Salesforce) through SOA service when an update happens to an inc…Kim Dante 47 views 4 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions -
How do you capture the ANI in OSvC from the Genesys PureConnect integrationSummary Integration associates the interaction to the incident, but there is not a table field to capture the ANI.Content Interaction Administrator Action- PopNewInciden… -
Oracle Digital Assistant (ODA)Summary does anyone integrate with OSvC?Content Hi, Our company has decided to integrate Oracle Digital Assistant into our platform of customer service tools. Wondering … -
With the REST API, get the Column Name of a custom field given the NameContent Given the Name of an (incident, menu type) custom field, I want to GET the Column Name. Is this possible? Version REST API, 1.4Alanna Larson-116442 56 views 2 comments 0 points Most recent by Alanna Larson-116442 General Technical Discussions
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(Knowledge Advanced API) Retrieving complete list of subscribed answers for WEB USER.Summary Unable to retrieve subscription list for web users, only console users.Content Does anyone know of a way to retrieve a list of web user subscriptions for an Answ…
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RuleConditionInvoked functionSummary How to use RuleConditionInvoked function in add-in?Content Hi friends, I have two workspace rules, Rule 1 is triggered when field A changes on workspace and its … -
CORS Preflight error while trying to use Oracle Chat REST APIContent I am trying to make an ajax call to the requestEngagement endpoint using the Chat REST API. However, I am seeing the following error :- Access to XMLHttpRequest …
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Unable to communicate to SRM using acceleratorsContent Hi, I have enabled SRM accelerators in service cloud and while pushing the data from SRM to service cloud incident gets created in service cloud and SRM gets bac…Shilpa Suresh-122587 55 views 10 comments 0 points Most recent by Anoop Sudhi-189352 General Technical Discussions -
transferSubObjects Sample CodeContent Hi All, I'm trying to merge contact in Connect PHP API through custom process. Could you please provide a sample code for transferSubObjects() method or do we ha…Jaya Lakshmi-120657 31 views 2 comments 0 points Most recent by Manish Kumar-121329 General Technical Discussions
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Process Designer Object Event Handler LoggingSummary Automatic logging for Process Designer Object Event Handler or code your own?Content We have an Object Event Handler that passes user information to Taleo Learn … -
Set timezone programaticallySummary Set timezone programaticallyContent Hi, I'd like to set timezone programatically (PHPConnect or REST/SOAP API). Is this possible? I checked documentation but tim…Victor Oviedo-163420 47 views 6 comments 1 point Most recent by Gursimran Singh Saini General Technical Discussions
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Syndicated Chat Widget PlacementSummary We want to move our Syndicated chat widget somewhere other than the top left of the screen.Content The widget when opening a window, defaults to 0,0 opening it i…Kenton 38 views 2 comments 0 points Most recent by Bishnu Paudel-116390 General Technical Discussions
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Incident group assignmentSummary Is there a flag or any indication on a OSC Incident that can indicate that the last update include a group change?Content Is there a flag or any indication on an…User_AW6I4 33 views 2 comments 0 points Most recent by Gursimran Singh Saini General Technical Discussions
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How to set email of new AccountContent What is the JSON used to set email address(es) when creating a new account? "emails" : { ??? }
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OSvC-CREST-Application-ContextContent Hello users I'm creating an Integration use Rest API but I can't find the OSvC-CREST-Application-Context value to send a POST. Does anyone know where I can find …Clinton Messias 55 views 1 comment 0 points Most recent by Neil-118052 General Technical Discussions
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Validate a JWT access token using X5C value in Right Now controllerContent Hi, I need to validate a JWT access token through Right Now controller. I already have the JWT Acess token and its X5C value from https://login.microsoftonline.c…Riya Goel-124584 83 views 2 comments 0 points Most recent by Narendra Muttineni General Technical Discussions
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Need example PHP script for CPM to fetch previous valuesSummary Need example PHP script for CPM to fetch previous valuesContent HI , Can someone provide me example PHP script (CPM or Object event handler ) where if a record d…jagadeesh gattupalli 56 views 7 comments 0 points Most recent by Gursimran Singh Saini General Technical Discussions
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Search using custom field in GET callContent Hi, We are trying to create an incident from an external source using the REST API. Reading through the documentation, I believe we would need to use either the …James Green-167359 53 views 4 comments 0 points Most recent by James Green-167359 General Technical Discussions
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What the correct REST/SOAP Service to insert values in Value Sets?Summary What the correct REST/SOAP Service to insert values for Value Sets?Content Hi folks, Someone know or use the SOAP/REST service to post values for "Value Sets" in… -
Create a GUID on creation of ContactSummary Using a CPM to create a GUIDContent Hi All - does anyone have a suggestion of how to create a GUID (in a custom field) on creation of a Contact using a Custom Pr…David Wright-114338 36 views 2 comments 0 points Most recent by David Wright-114338 General Technical Discussions
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How do I retrieve attachments from an Answer?Content Using the REST API for OSvC Knowledge Advanced, I am able to retrieve the answer content without issue (.../km/api/latest/content/answers/[Answer ID]). However, …
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Mulesoft and OSvCSummary Looking for others who may have done integrations with MulesoftContent Curious to see if any others have any experience with Mulesoft integrations. We're looking…Nick Madison 44 views 1 comment 0 points Most recent by Jose Luis Gutierrez Garnica General Technical Discussions
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"API was accessed in a non-supported manner" error on create()Summary Error when using create()Content Edit: Updated title since it doesn't appear to be specific to account I get the error: "API was accessed in a non-supported mann…