Integrations with External Applications
Discussion List
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integration with IBM DMS Document Management Systemhi we need to get attached files from fusion to external system DMS throw SOAP API using BI reports , need the structure to builds the report .the report should contain …ahmed abuobyda 19 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Problems authenticating through the Element Manager APISummary: I am getting a pair of errors when trying to retrieve an Element Manager Token via SSO. Content (required): I have gone through the process defined here: https:… -
An app as an alternative to the customer portalSummary: An app as an alternative to the customer portal Content (required): Hi, Does Service Cloud have an app that customers can use instead or in conjunction with the…
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How-To Screen-Pop in BUIScreen-Pop is a useful feature that automatically open a relevant transaction screen (eg: customer 360 or an incident) in the agent console when initiated from a third p…Jacob George-Oracle 145 views 2 comments 1 point Most recent by Srinivas Parthasarathy General Technical Discussions
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Best practices for connecting to an external API using OauthSummary: What are the best practices for connecting to an external API in Oracle B2C using Oauth? Content (required): We are attempting to make calls to the trustpilot A…toolbum 32 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Log for user's navigation in Oracle FusionSummary: Hi all, please, I would thank any help with the following: Is there any log/table/trace, anything, that is able to reflect when user presses any of this buttons…
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Import/Export Pipelines for Creating Backup and Doing Restore of Customisations in a Test SiteTest site refresh is a common activity required to be done for when production site is upgraded to a latest version and for making the test site data in sync with produc…
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Error logging in with SSO web (Agent login)Summary: I am getting 'No file specified' after successful login from IDP Content (required): ACS url provided to IDP: https://mysite--tst.custhelp.com/cgi-bin/mysite.cf…
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Outlook server rule that stops auto-forward to CHATS for internal domain.Summary: Our department added in Outlook server a rule to prevent CHATS interface of creating incidents for one specific email. Before the rule implementation CHATS crea…
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how to integrate between OTP and Right nowSummary We want to enable OTP using email to access the right now customer portal, so we need answers for the below questions. Content (required): Can you provide the be…Zahraa 42 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Recommended Third Party Social Media SolutionsSummary: Recommended Third Party Social Media Solutions Content (required): Hi All, Apart from Sprinklr, what are the other commonly used/recommended social media soluti…Sylvia S. 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Is it possible to automate a Node.js program process with oracle fusion (Saas)Summary: we have written a Node.js program to enable us update the Latest Allowable Finished Date (LAFD) and some other Flex field data coming from a written BIP report …
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Upgrade testing on test site instead of upgrade siteSummary: Does anyone have experience testing their upgrades on a test site instead of the upgrade site? Anything we should watch out for or potential issues with doing t…Christian UoA 52 views 2 comments 0 points Most recent by Thom Blake-Oracle General Technical Discussions -
How-To Screen-Pop in BUI using Java Script Web APIsIn Oracle B2C Service Cloud Agent Desktop console, the screen-pop functionality allows a third-party application running in the agent's machine to automatically open a w…Jacob George-Oracle 101 views 0 comments 1 point Started by Jacob George-Oracle General Technical Discussions
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How to automate FBDI file preparation?Summary: For bulk data loading with FBDI, as far as I learn, manual work is still needed to download template (xlsm) file, copy & paste data to the sheet and click butto…
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Associate a custom object record with Contact Object RecordSummary: Associate a custom object record with Contact Object Record Content (required): Hi Guys, I am working on integrating Service Cloud with an external system. The …
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Get Data from a JMS solution into Service CloudSummary: Get Data from a JMS solution into Service Cloud Content (required): Hi Guys, We are trying to integrate Service Cloud with an external application. The use case…
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Getting around Single Sign On (SSO) to switch IDsSummary: Getting around Single Sign On (SSO) to switch IDs Content (required): Does anyone know of a way to get around SSO in Service Cloud in order to use a different I… -
How to access incoming request object in Custom script in the absence of file_get_contentsSummary: Need suggestions on how to read incoming POST request data from within a custom script. Content (required): We have a custom script that is being called as a RE…Ravi Krishna Wunudurty 32 views 1 comment 0 points Most recent by John Hardin-Oracle General Technical Discussions
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Send Chat Survey to an External Chat BotHi, Is it possible to trigger the Website link type of Chat Survey from an external chat bot to get the feedback from the customer on the termination of chat conversatio…Padma Varadarajan 51 views 7 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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ODA- B2C Rightnow Service Unified DashboardProblem Statement: Many B2C Service customers use Oracle Digital Assistance (ODA) to enhance B2C Service Chat. One of the major requirement from the B2C Rightnow Service…Naveen Samineni-Oracle 513 views 0 comments 9 points Started by Naveen Samineni-Oracle General Technical Discussions
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Jira Integration with Oracle service cloud BUIScope This article aims at walking through a Jira extension for Browser User Interface (BUI) that can be used to create and fetch the JIRA issues. Overview Customers who…Swathi Cherukuri-276698 201 views 0 comments 10 points Started by Swathi Cherukuri-276698 General Technical Discussions
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ERP connection failure -Oracle Integration Cloud Service(OICS)Summary: Hi, I have created a connection using ERP cloud adapter to configure the /fscmService/ServiceCatalogService?WSDL and the connection is failed due to the below e…Surya Anbazhagan 112 views 0 comments 0 points Started by Surya Anbazhagan Integrations and Extensions
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Retrieving the LookupName in Integration Cloud mappingSummary: Hi guys, We are trying to retieve the lookupname from some Service CLoud fields such as Source and status. We have created varchar fields on the target to be ab…Sylvia S. 31 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Missing Service Cloud Tables in REST adapter of Integration Coud ServiceSummary: Hi Guys, I am trying to push data from Service Cloud to an on-prem database. I noticed there are some tables that are missing from adapter such as inc_performan…Sylvia S. 32 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions