Redwood
Discussion List
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How do I remove duplicate Pending Action items?Summary: How do I remove duplicate Pending Actions from the ESS benefits page? Content (please ensure you mask any confidential information): Under Pending Actions, ther… -
Benefits Activity Center - Filter functionality to exclude future dated Detected life eventSummary: We are trying to exclude/filter out future dated detected life events from appearing under the Life Event Status - Detected status filter. An example of a futur… -
How can we hide the details under Total when there is an open period and view Enrollments?Summary: We would like to hide the details in the View Enrollments section, since they are not needed. Therefore, we decided to remove them from display. Content (please… -
Redwood Benefits: Override EnrollmentHi, Can we turn off Override Enrollment for specific roles? We have Benefits Specialist View Only and we don't want them to override anything. Thanks! Rechiel -
Hiding Annual Amount and Annual Cost in RedwoodSummary: Hide Annual Amount and Annual Cost in Review and Submit page - Benefits Self Service Content (please ensure you mask any confidential information): Hi Team, We …
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Edit text under Coverage HSA Amount FieldSummary: Hello All We have an requirement to EDIT the text under HSA Coverage field. Can we update the verbiage? Snapshot below for your reference. Thanks Mono Content (…
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How to change the Benefits ESS landing page UI text in redwood?Summary: How to change the text marked in the below screenshot. The customer wants the following changes 'Your Benefits' text to 'Life Insurance' 'Your enrollment window…
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The new hire coverage start date formula is giving error while evaluatingWe are getting the following error while evaluating the new hire event - We are using the following formula and are unable to troubleshoot - DEFAULT FOR PER_REL_ORIGINAL…
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Is there a way to hide the Legal Disclaimer after employee accepts in Benefits RedwoodSummary: Is there a way to hide the Legal Disclaimer after the employee accepts it at the beginning of Open Enrollment for Redwood/Visual Builder or is this as designed …
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How do you add values in Plan Name drop down list in Primary Care Physician?Summary: Can not create a Primary Care Physician entry because the required Plan Name field does not have any values. The employee does have a medical plan and option el…
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Redwood Benefits: Change BeneficiaryHi, There is a new Feature in Redwood where employee have Change Beneficiary under Quick Actions: Question: What is the purpose of this? When an employee use this withou…
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Redwood Benefits 24D: Hide tasks in Before you enroll and Post-enrollment sectionRequesting assistance on how to hide tasks like Get to know your benefits, Choose how you want to enroll under Before you enroll section and sections like Post-enrollmen… -
Size for Benefits banner imageMe > Benefits What is the dimension for background and foreground image of this benefits banner
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Will the Change Beneficiaries quick action in Benefits Summary for administratorsSummary: Do not see the Change Beneficiaries quick action in Benefits Summary for administrators, is that expected? Is there a way for us to enable that for our administ… -
How do I enable the Benefits Analyst AI Agent?Summary: According to the article below, "the benefits analyst AI agent is available now". Besides the Customer Connect session on December 9th, is there any other docum… -
Seeing inconsistent View all enrollment results in Redwood ESSIn Redwood, ESS, under the Enrollment Summary section, when you View all enrollments, we are seeing inconsistency with the information that populates in the per pay sect…
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I want to store the PDF files in CX fusion some location and retrieve the files using AI AgentSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Open Enrollment for 2026 using non-Redwood pagesSummary: We are planning to deploy Redwood Benefits pages after our Open Enrollment period in November, and looking for input. Content (please ensure you mask any confid… -
Having issues with Search in Time Cards, Benefits after 25CSummary: We upgraded to 25C. Since then there has been intermittent issues related to Search and performance. We noticed payroll co-ordiantors are intermittently not abl…
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Can we edit/change the list on the Quick Action on Benefits?Summary: We need to change the links on the Quick Action section on the Benefits Page Content (please ensure you mask any confidential information): Version (include the…
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Best practice to create branches in VBS with in one workspace for multiple requirements in DEVSummary: Advise on the best practice to create branches in VBS when one developers are working on multiple requirements. Content (please ensure you mask any confidential…
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Request to Hide Cost Information on Benefits Enrollment ScreenWe would like to explore the possibility of hiding the cost information on the Redwood benefits enrollment screen. Context: This specific benefit has no registered fees … -
Redwood - how to Hide Document Records in Benefits Self service (overview) pageWe need to hide the document records only in Benefits ESS page.
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Redwood Benefits: People to Cover and Person Beneficiary OrganizationsHi, What does Person Beneficiary Organizations do? Upon checking it is just adding the Trust and we already have that to People to Cover, what is the difference? If we r…
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Few Links missing under actions (Benefits Summary Page)Hi Team , We are unable to see highlighted actions in benefits summary page (Redwood) , could you please assist us in finding the reason why it is invisble and how to ma…
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Hide "Delete" button in People to cover Redwood UIOur customer needs to hide the Delete button when a employee edits a contact in People to Cover and in Enrollment Journey: We tried with VB Studio business rules but wit…
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Is it possible to require the DOB and Gender in People to Cover in Redwood?Summary: In Redwood Benefits, we use “People to Cover” to add contacts and we are looking to make date of birth and gender required when adding a new contact. Content (p… -
Idea/Request-Hide Self reported life events section under Benefits service centre based on countrySummary: Hide the self-reported life events section under benefits service centre based on country. Currently there is only True/False to hide the section by VBCS in exp…
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How to make a dependent appear in an open enrollment ?Summary: We want the dependent to always appear on the panel when editing a program and enrolling a dependent in a plan. Content (please ensure you mask any confidential…
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25A - Benefit Summary Search bar - Text color is unreadableSummary: Hi Team, We have a big issue with the implementation of Redwood Benefit in Benefit Summary, the search text is unreadable base on the client color theme. Naviga…