Employee Service
Discussion List
-
External Employee EmailsSummary: External employees send an email to Fusion to be able to create an SR. System automatically detects that the email is for a specific category and assigns them t… -
Does Redwood HR Helpdesk have Approval Workflows?Summary: I have not seen any workflow mentioned in documents. Our client seems like they wanted to have something like after the agents states a resolution, they want to…
-
HR Help Desk > Develop Employee Transport RequestSummary: HR Help Desk > Develop Employee Transport Request Content (required): Hello All, Our client employee may require private transportation services to airport, doc…
-
Configurar milestones en horasHi team, We need to configure the milestones for HR Help Desk according to severity. Low • First Metric response: 8hrs • Resolution Metric: 24hrs Medium • First Metric r…
-
how can we inactive Employee Document of records? Is there any flag that we can use to inactivateSummary: how can we inactive Employee Document of records? Is there any flag that we can use to inactivate the documents on the employee records instead of deleting them…
-
HR Helpdesk Alerts/ErrorsSummary: Has anyone created alerts/error messages based on SR fields? Content (required): We would like to trigger an error or warning message to the employee if they se…
-
Dictionary Feature for Searching Knowledge ArticlesSummary: Translation Feature for Searching Knowledge Articles Content (required): Client would like to fix the possible misspelling issues in the future when searching f…
-
Can't save a service requestSummary: When trying to save a new HR HD Service Request, we're facing the following message: Content (required): We have setup our Service Request Statuses using the "M… -
What do the Attachment Categories mean?Summary: Content (required): We would like to clarify what do the attachment categories mean and its use cases. I can't seem to find any information regarding them. Vers…
-
Can we Create a Saved Search in Redwood?Summary: Create a custom saved search Content (required): Is there a way to create a custom saved search in redwood without just editing the defaults? Example is I want …
-
How can I auto-populate the content of subject and problem description field in HR Helpdesk?Summary: There is a requirement to auto-populate the content of subject and problem description field while creating a service request in HR Helpdesk. Can someone please…