Reporting
Discussion List
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Is there any way to keep track of deleted Service Request through reporting?Summary: Hi, when a service request is deleted from the system, is there any way to keep track of the deleted service request through reporting? Or is that sr deleted pe…Gianfranco Fariello 11 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk -
How do Tokens work in Analytics?Summary: What is the logic behind tokens? Is it possible to set them in Italian instead of English? How can this be achieved? Indeed, now we have our system set in Itali…Silvia Stangarone 21 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk -
Oracle table information for the help desk moduleHi, we would have some questions regarding Oracle tables related to HR Help Desk data. Is it possible to extract this information? Which employees did a search on HR For…
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How to identify who views Knowledge base articlesSummary: Hi, Is it possible to identify by whom the knowledge base items were viewed? Thanks Gianfranco Content (please ensure you mask any confidential information): Ve…
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Help Desk - Work RequestSummary: Through the help desk we created a work request for a maintenance work order, Now we need to build the report for the work request can someone share the backend…
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Data update customization in OTBIhy, The customer asks us if it is possible to customize the data update in OTBI on the Knowledge Base article view ? Is there a batch to be scheduled ? Thanks GianfrancoGianfranco Fariello 11 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk
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How do I see my idea which was saved in draft?Summary: I had saved an idea in draft. How do I navigate to that saved idea so I can make changes and submit it? Content (please ensure you mask any confidential informa…
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How do you know when the agents are logged in or have logged in in HR Help Desk?Summary: How do you know when the agents assigned to a queue are logged in or have logged in in HR Help Desk? Content (please ensure you mask any confidential informatio… -
Does the Min Max Planning Report in Fusion consider the Open Purchase Requisitions?Summary: Does the Min Max planning report consider the open Purchase requisitions that do not have a Purchase Order created yet in the list of sources to calculate the o…
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Redwood 23C - HR Helpdesk Reports and AnalyticsSummary: Hi All, I need some advice about the reports and dashboards under HR HelpDesk Manager - New. What is the criteria for these reports as I am struggling to obtain…
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Time Remaining - Column / Logic from tablesSummary: To identify the column from tables or the logic used to display Time remaining as shown below: Version 23B We have a requirement that needs the report to displa… -
Knowledge Article Category Analysis ReportSummary: Content (required): I am trying to create an Analysis Report to get the list of Knowledge Articles depending on their categories, however I am not able to find …
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Is First Assignment Metric Possible?Summary: Can we create a metric where it starts immediately (creation of ticket) until it is assigned to an Agent? Content (required): Client would like to replace the F…
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HR Helpdesk Classic and Redwood ReportsSummary: Are there any delivered reports for the classic and the redwood? I was searching the knowledge base and only found the infolets. Content (required): Version (in…
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What causes a Position Sync to turn off?Summary: *Synchronize from Position turning OFF without reason Content (required): To my knowledge, all HCM roles are assigned to position sync ON. However, even with th…Kelly_at_D&R 72 views 1 comment 0 points Most recent by Simona Stoian-Support-Oracle Human Capital Management