Reporting
Discussion List
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Approval Limit Matrix Report across modulesSummary: We are looking for a report which will take a username as a parameter and them report their approval limits across the various modules within Fusion (PO, AP, GL… -
mass update of the Taxpayer Identification Number (TIN) for customers in Oracle ERPSummary: We need to perform a mass update of the Taxpayer Identification Number (TIN) for customers in Oracle ERP, as per the requirement. We attempted to accomplish thi…
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How is the average time for all calculated?Summary: Hi, how is the “Avarage time for all” resolution time calculated (see screen) Is it calculated on the working calendar? Or is it counted on the 24-hour day? Tha…
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NextGen HR Helpdesk - Subject area in OTBI to get request number and assigned to fieldSummary: Subject area for getting request number and assigned to details Content (please ensure you mask any confidential information): Hello All, Please let us know fro… -
Oracle HCM Implementation Gap analysisSummary: Our organization is nearing completion of a two-phase Oracle Cloud HCM implementation encompassing Core HR, Talent, Performance, Succession, FAW, Compensation, … -
Unable to merge different trading partner in item master.Summary: Unable to merge different trading partner in item master. Content (required): I am unable to merge manufacturer under item trading partner in item master as the…Mahmoud A 71 views 1 comment 0 points Most recent by Hari Kurra-Oracle Product Master Data Management
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Notifications, alerts or reminders on Internal ConversationsSummary: Our client requires service requests to be managed in a tier type system: Tier 1 = Agent (not necessarily a HR employee) Tier 2 = SME e.g. payroll/finance emplo…
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What is the system logic behind the ordering of SRs?Summary: What is the system logic behind the ordering of SRs? Filters are not to considered.
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Reporting on completed action plan actionsSummary: Hi, Our client wants to be able to report on when action plan actions are marked as complete, this is to ensure Next Gen Agents/ Case Workers/ Managers are comp…
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Subject area : "Help Desk -HR Service Request Lifecycle" does not return data.Summary: In the topic area : Help Desk -HR Service Request Lifecycle does not return data. I attach a screen When we try to extract data from this subject area it does n…
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OTBI - Bulk Search for Specific Tables in Data SetsSummary: Looking for a way to conduct a bulk search on all of the OTBI data set SQL statements for specific tables Content (required): Upgrades have impacted our custom …
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Is it possible through reports to figure out who has viewed the articles?Summary: Hello, A customer asks if it is possible, through reports, to understand who user accessed articles within the Knowledge Base? Thank you Best Regards Gianfranco…
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Help desk Administrator to have access to SR's of their BU.Summary: Help desk Administrator to have access to SR's of their BU. Content (required): We have implemented classic HRHD with multiple BU, we want that HR Helpdesk Admi…
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Extract or Print the Help Desk Request detailsSummary: Extract or Print the Help Desk Request details Content (required): We have a requirement to extract the complete history of the Help Desk request details includ…
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Alert for Create Service Request via Email FailuresSummary: Create Service Request via Email works 99% of the time. For the 1% that fail, is there a way to create an alert to notify Help Desk Managers and Agents in real-…
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How can I get the locked/unlocked status of a user by REST API?Summary: How can I get the locked/unlocked status of a user by REST API? Content (required): How can I get a user's locked/unlocked status by using the REST API? We need…
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How to extract all the SRs including the screenshots/attachments in Classic HR Help Desk?We would like to extract all the existing HR Service Requests including full discussions, screenshots and attachments in Classic HR Help Desk. Is this possible? -
Standard Dashboard Knowledge Management ViewsSummary: Running the standard dashboard "Knowledge Manager Views" and setting the filter Show View: SR Links here I have this graph Doing some data comparison between th…
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FBDI RoadmapSummary: Need clarity on FBDI approach for integration and roadmap for SCM/ERP/FIN pillars for bulk load. We came across this note https://support.oracle.com/epmos/faces…
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Knowledge Locale change to only Country in Analysis ReportSummary: Knowledge Locale change to only Country in Analysis Report Content (required): Is it possible in Analysis Report for the Knowledge Locale to only show Country i…
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Is there a way or query for monitoring the number of users in Oracle fusion active and their rolesSummary: Is there a way or query for monitoring the number of users in Oracle fusion active and their roles Content (please ensure you mask any confidential information)…
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Is there any way to keep track of deleted Service Request through reporting?Summary: Hi, when a service request is deleted from the system, is there any way to keep track of the deleted service request through reporting? Or is that sr deleted pe…
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How do Tokens work in Analytics?Summary: What is the logic behind tokens? Is it possible to set them in Italian instead of English? How can this be achieved? Indeed, now we have our system set in Itali… -
Oracle table information for the help desk moduleHi, we would have some questions regarding Oracle tables related to HR Help Desk data. Is it possible to extract this information? Which employees did a search on HR For…
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How to identify who views Knowledge base articlesSummary: Hi, Is it possible to identify by whom the knowledge base items were viewed? Thanks Gianfranco Content (please ensure you mask any confidential information): Ve…
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Knowledge report don't return any resultsSummary: Hi, I have an Issue on data, Standard Dashboard reports don't return any data Path: All knowledge by month - all article linked knowledge article suggestions - …
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Help Desk - Work RequestSummary: Through the help desk we created a work request for a maintenance work order, Now we need to build the report for the work request can someone share the backend…
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Data update customization in OTBIhy, The customer asks us if it is possible to customize the data update in OTBI on the Knowledge Base article view ? Is there a batch to be scheduled ? Thanks Gianfranco
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How do I see my idea which was saved in draft?Summary: I had saved an idea in draft. How do I navigate to that saved idea so I can make changes and submit it? Content (please ensure you mask any confidential informa…
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How do you know when the agents are logged in or have logged in in HR Help Desk?Summary: How do you know when the agents assigned to a queue are logged in or have logged in in HR Help Desk? Content (please ensure you mask any confidential informatio…