AI Apps for CX
Discussion List
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Invalid Operation Method: undefined error while launching Custom AI Agent from Service CenterSummary: I have created workflow agent and i would like to launch it from Service smart action, so I have followed below steps. Created Smart action "CUST-CreateOptyfort… -
I’ve built a custom agent in my Fusion application. How can I call or invoke it?Summary: I’ve built a custom agent and I’d like to call it from my Redwood page or may be in DCS app. What options are available? I searched the community but only found…Rinith Amin 21 views 3 comments 0 points Most recent by Paidiparthi Ravindra AI for Fusion Applications
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Employee SelfService AssistantSummary: I am configuring the delivered Employee SelfService Assistant Agent released in 26A and get an error. The error however doesn't provide any message. Content (pl…Ben Gill 61 views 8 comments 0 points Most recent by Michelle Walter-Oracle AI for Fusion Applications -
Do we have control over the UI of the agent’s chat window in Fusion AI Agent Studio?Summary: Using Guided Journeys, I have deployed the agent on a specific page. I would like to understand whether we can have full control over the agent chat UI, such as…
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Express Reports for CXSummary: I have completed all the steps to enable the Express Reports agent based on Oracle Documentation (https://docs.oracle.com/en/cloud/saas/readiness/sales/25d/sfau…Alvarez_99 11 views 2 comments 1 point Most recent by Dipanshu Gupta-Oracle AI for Fusion Applications
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New IDEA: Business Object ability to covert the uploaded Data set as JSON SchemaSummary: Deloitte US Today, when creating Business Objects, we don’t have a way to upload a payload data file and have it converted into a JSON Schema. Since these REST …
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When using a Policy Agent how can we give access to different policies based on location to employeeSummary: Hi there, If we want to deploy for example a Leave and Absence Policy Advisor - AI Agents for our employees how can we allow end users access to the right polic… -
Can Email tool in Fusion AI Agent Studio support emails to an email group/bulk set of recipients?Summary: Hi, We have a requirement to send emails to a bulk number of recipients or an email group. Is this possible using the Email Tool in Fusion AI Agent Studio? If y…
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No agents available in AI Agent StudioI have followed all instructions listed under https://docs.oracle.com/en/cloud/saas/fusion-ai/aiaas/access-ai-agent-studio.html including setting up a new custom role, e…Pradeep T U 173 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle AI for Fusion Applications -
AI Agent with External REST Tool with query parameter is not workingSummary: External Rest Tool with Query Parameters is not working. The same endpoint url is working in POSTMAN without issues. When running the agent no data is returned.…Babu Chalamalasetti 325 views 20 comments 0 points Most recent by Rudra_2024 AI for Fusion Applications -
How to add documents to OOTB RAG AgentsSummary: When copying template for an Agent such as "CPQ Administrator Assistant", how do we add documents to the seeded tool? I do not see an option for this? Either in…
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Classification Agent in Service Request Resolution Workflow Agent failsThe Agent fails to respond with a 403 error. I assume this is because the Workflow Agent is unable to find the Classification Agent. When I try to set the Agent in this …Sai Aditya Gontu 31 views 3 comments 1 point Most recent by Dr Surlina Yin-Oracle AI for Fusion Applications
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AI Agent Studio - Business Object Replace Message ContentSummary: I want the AI Agent to retrieve a Helpdesk Request an deliver a n-step Resolution Plan. The Resolution should the be written to a message within the Helpdesk Re…
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Integrating a chatbot in Oracle Field Service that uses Fusion asset dataSummary: Our goal is: Host or embed a chatbot experience in Oracle Field Service (for example in the mobile UI / Collaboration / Where Is My Technician or another suppor…
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How to new a EvaluationSummary: I am a novice user of Oracle Fusion and I want to use Monitoring and Evaluation to evaluate the Agent Tool I have created, but I am unable to select my Tool dur…yuanfang 11 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle AI for Fusion Applications
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KEY_NOT_FOUND error while publishing the AI AgentSummary: Hi Experts I'm getting below error while publishing the AI agent. Please help KEY_NOT_FOUND I have added all the roles and privileges needed as mentioned in bel…
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How to Display HTML Content in AI Agent Responses in AI Agent StudioSummary: Hello Community, I am working on an AI Agent in AI Agent Studio that retrieves and displays ticket information. In my agent prompt, I have specified that ticket… -
Service Request Triage Agent giving 403 errorSummary: The Service Request triage agent works but when it goes to the tool to fetch the category it gives 403 error every time Content (please ensure you mask any conf…Hardik Gupta 11 views 4 comments 0 points Most recent by Raghavan p-Oracle AI for Fusion Applications -
How to add AI agent on service request page for SR Triage and SR Resolution AI AgentsSummary: How to add AI agent on service request page for SR Triage and SR Resolution Agents I have configured SR Triage and SR Resolution AI Agents but unable to put the…GAUTAMP 131 views 2 comments 2 points Most recent by Dr Surlina Yin-Oracle AI for Fusion Applications
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How to integrate external Knowledge base to Oracle Service Agent created on AI Agent studioSummary: Oracle AI Agent studio provides the option of uploading PDF documents which can be used for answering questions. Content (please ensure you mask any confidentia…Hardik Gupta 41 views 4 comments 1 point Most recent by Babu Chalamalasetti AI for Fusion Applications
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What is the limit of pdf documents that can be uploaded inside a Agent toolSummary: A tool can be created for RAG and PDF documents can be uploaded to that. Content (please ensure you mask any confidential information): What is the maximum numb…Hardik Gupta 56 views 2 comments 0 points Most recent by Babu Chalamalasetti AI for Fusion Applications
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AI Agent: Input and Output Tokens calculationSummary: AI Agent: Input and Output Tokens calculation Starting 25D, we are seeing this. Can one please advise how these numbers are calculated or derived. Content (plea…Babu Chalamalasetti 88 views 2 comments 0 points Most recent by amcghee-Oracle AI for Fusion Applications
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Invoke AI Agent from Oracle Digital AssistantSummary: I want to create an AI Agent Team, deploy it and make it available for webhook so that I can call it from Oracle Digital Assistant. Content: I want to call an A…
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AI Agent: Agent response is INCOMPLETE though API output is FULLSummary: AI Agent: Agent response is INCOMPLETE though API output is FULL Content (please ensure you mask any confidential information): Let's say API is fetching 46 rec…Babu Chalamalasetti 52 views 6 comments 0 points Most recent by Pradeep Kumar Reddy V AI for Fusion Applications
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Default feedback language cannot be modified without translation servicesSummary: In ODA, I use a resource bundle for bot responses and the translation service to detect the user’s input language. Is there a way to display the default feedbac…
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Error while invoking Fusion AI RAG EndpointSummary OOTB Service Request Resolution Agent - Internal Server Error Content (please ensure you mask any confidential information): When I run OOTB SR Resolution Agent,…Varun_Seenuvasan 12 views 0 comments 0 points Most recent by Varun_Seenuvasan AI for Fusion Applications -
How to add AI agent on service request or work order page?Summary: We have created an AI Agent in AI Studio to assist service agents in retrieving PO details. Now, we would like to embed this agent within the Redwood Service Re…Tanuj Dhawan 202 views 13 comments 0 points Most recent by Sangeetha Kalaivanan AI for Fusion Applications -
How to use Service Request Triage Agent Team on Service RequestSummary: The Service request triage agent team is created. Able to access it from Me section Content (please ensure you mask any confidential information): How to use th…Hardik Gupta 192 views 3 comments 0 points Most recent by Babu Chalamalasetti AI for Fusion Applications
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How to add parameters in Oracle AI Agent PathsSummary: I need to pull out data based on mentioned field, how can i add same in scenario? Do i need to mention the way it is mentioned in POST MAN APIs. Kindly help as …
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How to update the prompts of the Writing Assistant for Long Text fields?Summary: We are currently testing the Writing Assistant for Long Text fields. Based on the initial testing, it can generate standard reply properly based on the prompt a…Michaela Badiang 21 views 0 comments 0 points Most recent by Michaela Badiang AI for Fusion Applications