API / Integration
Discussion List
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Unable to Map Document Upload Field in Oracle Field ServiceHello Oracle Community, I’m working on an integration that involves sending a document from Oracle Sales Cloud to Oracle Field Service using Oracle Integration Cloud. Th… -
We need to implement Activity sync Pull Update (OOTB) integration How refresh activity is working.Summary: Refresh activity is not tagged to standard action screen. how it is supposed to work? By default it has no standard action associated with him. Content (please …megha_aggarwala 21 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
CCS OFS Appointment booking on professional versionSummary: we want to implement CCS OFS Appointment booking on professional version of OFS. How it can be done? Via Find MatchingResource API? Because if accelerator is us…megha_aggarwala 41 views 2 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How does OIC receive form fields vs activity fields?We had an activity field titled "Outage date and time" that we changed to a form field to use the date and time picker. However, when we complete jobs using the form fie…
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Updating Custom Properties on a Cancelled ActivityHi Team, We encountered a situation where we need to update a custom property on a cancelled activity via an external middleware. We know this can be done through the UI…
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Feasibility of Downloading Submitted Forms in XML or PDF Format from Oracle Field Service CloudSummary: I am exploring options for extracting submitted forms from Oracle Field Service Cloud and would like to know if there is any built-in functionality or feasible …
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Plugin SupportSummary: "Hello Community members, I'm looking to integrate Oracle Field Service Cloud (OFSC) with Oracle Maintenance Cloud to enable the creation of Follow-On Work Orde…
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step by step guide on how to install standard asset details plugin.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Show Booking GridSummary: Good afternoon, I make the query through the API and the result is as follows: BODY: RESULT: What configuration am I missing? Content (please ensure you mask an…
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Enable capture SMS body in notification in OFSC.Summary: Hi Team, We have the business requirement as below mentioned Capture all interactions with customer via manual entry by fulfillment partner in WFM-OFSC or trigg…
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How to capture the activity ID to modify the WFM activity based on the customer response.Summary:Hi Team, We have the business requirement as below mentioned.. Send email/SMS/whatsapp/MVA notification and customer should be able to edit their installation sc…
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Inventory transfer option should be available – From Field Technician to Supervisor in OFSSummary:Hi Team, We have business requirement as mentioned below If Field Technician is added in Installed inventory, it should automatically reflect in the WFM-OFSC Hom…
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Survey Link need to expires after 24 hrs in my OFS ApplicationSummary:Hi Team, Below Requirement from business In the Current scenarios Survey Link expires in 12 min in my OFS Application. Can you please let us know how Survey Link…
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Not able to get the SMS for the activity cancellation and appointment cancellation in OFSSummary:Hi Team, We got the mail for activity and appointment cancellation but not able to get the SMS for the activity cancellation and appointment cancellation in OFS.…
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Bulk Inventory Loading in OFS by using API:/rest/ofscCore/v1/resources/custom-actions/bulkUpdateInveSummary:Hi Team, We got the business requirement as Bulk Inventory Update by using Rest API:/rest/ofscCore/v1/resources/custom-actions/bulkUpdateInventories Please find …
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Redirecting to different screens in OFSHi Team, We have a requirement to implement a redirection from the Activity Details screen to the Resource Skills screen (activity assigned resource's skill). Since the …Anusree Sahadevan 21 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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If order has been cancelled in Siebel, then how we will cancel the activity/appointment in OFS.Summary: If order has been cancelled in Siebel, then how we will cancel the activity/appointment in OFS by using API or in Bulk activity/appointment cancellation or manu…
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GenAI capability use case applicable for field service?Summary: Built on Oracle Cloud Infrastructure (OCI) and leveraging its leading AI services, Oracle supports over 50 generative AI use cases that are embedded within Orac…megha_aggarwala 13 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Fusion Service
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How can we check the Database,table,index growth size in Inventory Management FunctionalitiesSummary: Hi Team, We have faced the performance issues with Inventory Management Functionalities during the inventory transfer. So can you please let us know how can we …
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Database SizeSummary: Hi Team, We’re planning to set up database provisioning in Power BI. To do this, we need to determine the current database size limits and utilization for our O…
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Why can't I create a new OIC application on OFS with Basic Authentication ?Summary: I'm trying to create a new Application to integrate OFS with OIC using Basic Authentication, but this option is not available on the configuration screen: Conte…Renato Kermentz-Support-Oracle 301 views 11 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
Properties table in ADW post OFS integration doesnt have data type fieldhi, post OFS integration to AWD, we cant find data type field in Properties tables w.r.t each property. i had a look at mapping document also but couldnt get this inform…Digvijay Karasi 22 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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How to integrate OFS access logs into a OCI account?Summary: Hi, we are implementing OFS and one of our security team's requests is that we need to have access to a complete log of user access to OFS, including a timestam…
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Filtering Debrief Billing Item (Labour and Expense) in Debrief PluginSummary: We have a requirement where Debrief Billing Item needs to be filtered in the OFSC Debrief Plugin to display only the Items based on the Location, Business Line …hussamyousufkunju-Oracle 11 views 1 comment 0 points Most recent by Vasco Diogo-Oracle Field Service -
Feasibility/Capability to put previous START time & END time on same day ActivitySummary: I am seeking for the clarity that Is OFSC capability supports, if we can put previous start time and end time on the same day of the activity? USE Case: As an t…
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'Keep Non-working days' Functionality in API for Resource Work Schedule AssignmentHi Team, When assigning a work schedule to a resource using the OFS Application UI, we notice a checkbox labeled 'Keep Non-working days' (refer to the attached screensho…Anusree Sahadevan 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service