Category 271
Discussion List
-
Can B2B automatically Link recommended articles into linked articles instead of manual action in SRContent (required): BUSINESS NEED IS Is there any possibility of automatically linking of recommended articles to Service Request in oracle B2B without using manual acti… -
IS THERE ANY DOCUMENTS OR ARTICLES AVAILABLE FOR REDWOOD UI FOR B2B KM ?Summary: redwood ui for b2b km. Content (required): ALL INFORMATION REQUIRED ABOUT REDWOOD UI FOR B2B KM. Version (include the version you are using, if applicable): Cod…
-
Null Check for OIA attributeSummary: Null Check for OIA attribute Content (required): I want to set "NA" value in an attribute if it is null. I am trying to write a rule but its not working as expe…Anju Nair 41 views 1 comment 0 points Most recent by Ian G Clough Intelligent Advisor for B2C Service
-
Is there a report which can tell agent used Fill my inbox to pull incidents?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Megha Nagpal 41 views 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service