Category 282
Discussion List
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ODA- B2C Rightnow Service Unified DashboardProblem Statement: Many B2C Service customers use Oracle Digital Assistance (ODA) to enhance B2C Service Chat. One of the major requirement from the B2C Rightnow Service…Naveen Samineni-Oracle 20 views 0 comments 4 points Started by Naveen Samineni-Oracle General Technical Discussions -
Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NETSummary: Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET Agent Console Content (required): Environment: Oracle B2C Serv…Peter Tebbenhoff -Oracle 11 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle General Technical Discussions -
Jira Integration with Oracle service cloud BUIScope This article aims at walking through a Jira extension for Browser User Interface (BUI) that can be used to create and fetch the JIRA issues. Overview Customers who…Swathi Cherukuri-276698 17 views 0 comments 8 points Started by Swathi Cherukuri-276698 General Technical Discussions
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Supporting Standard Text Custom Object Variables in Incident Threads using ExtensibilityScope Using standard text in incident responses saves time, eliminates errors, and helps staff members respond to customers with consistent information. After your admin…Sangeetha Nair-Oracle 32 views 0 comments 7 points Started by Sangeetha Nair-Oracle General Technical Discussions
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Email Function attachment not workingContent Dear All, Please help me I'm trying to generate one .pdf file and send mail to user, i sending mail correctly, but attached .pdf not opening due to content type …
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Max file Attachment Size to post an incident - REST APIContent Hi all, Does anyone know what is the max a file attachment size to create an incident via REST API? Is it the same as the one listed in this article? https://cx.…
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Set value in Category widgetSummary: Hello How can I set a value to the category field? I base myself on the example of the following link, but it only applies to Product, how can I do the same for…Luz Coronel 18 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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AnalyticsSummary: Hi Everyone, I am trying to pull a report through Oracles rest api, When I enter the date 7/27/2022 it is giving me the chats from 7/26 and 7/27. It is also dup…
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When will you get rid of YUI and move to PHP 7+Summary: When will we move away from YUI and PHP 5? Content (required): I left my previous role and have started a new one where we are evaluating customer service solut… -
Answer Special Settings - no answers are displayedContent There are no seach results returned from standard reports or through Knowledge API. If I remove the special settings filter, the report fetches me result. Any he…
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Chat Inlay CSS issueSummary: Chat Inlay CSS issue Content (required): Hi All, We have included embedded chat inlays on our vbcs home page and we want to do a css change to the pop up. Curre…
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Pop up message for missed attachment in outbound emailsContent : Hi All, We have a requirement to display pop up alert in the messages tab. When the user sends an outbound email and mentions about an attachment in the body o…KIRAN PRASANNA D 11 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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Can I create a incident since Customer Portal without Email address?Summary: I need create a incident without Customer Portal if I dont have Email Address. Removing the obligatory field for email address Content (required): Version (incl…Luz Coronel 13 views 6 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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Product Label need to be changed in Chat InlaySummary: Product Label need to be changed in Chat Inlay Content (required): I have Product in chat inlay. I want to change the label 'Product' to Service. Is that possib…
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OICS - ERP Cloud Connection FailureHi All, I have created a ERP Cloud Adapter connection and configured the connection details,wsdl but facing an issue when I test the connection. WSDL:/fscmService/Servic…Surya Anbazhagan 8 views 2 comments 0 points Most recent by Anitha N-Oracle Integrations and Extensions
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How to handle xml strings in Customer Portal code?Summary: I am creating a widget that checks the XML of an article if a certain field from the content-schema is filled and what it's value is. I do however have problems…Marco Klomp-223061 1 view 15 comments 0 points Most recent by Marco Klomp-223061 General Technical Discussions -
Knowledge Advanced - feedback process (2)Summary: Feedback communication between content writers / owners and users - how to enable this on the Portal? Content (required): I've seen an option to 'Acivate discus… -
Knowledge Advanced - feedback procesSummary: Looking for option to configure communication between knowledge creator/owner and user that gave feedback (via incidents) Content (required): Hi, Am looking for…
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Showing date field as calendar in customer portalSummary: Hi All, Can anybody help me to show datetype filed as calender in customer portal ask.php page. Content (required): Version (include the version you are using, …Sathya Rajendran 11 views 5 comments 0 points Most recent by Sathya Rajendran General Technical Discussions -
Hide customer portal content based on specific SLAContent Is there an out of the box method to show/hide content on the customer portal by using a specific SLA name/id? I see the section in the page tags where you can s…
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How is Co-browse quantified?Summary: How is Co-browse quantified? Content (required): I'm wondering if anyone knows how Co-browse is quantified as far as keeping track of how often it is used. For … -
Notification on customer portalSummary: the agent want to add notification icon on the customer portal and that notify them &pop up if a new product/category or answer added to the system by an admin,…
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How to create a new menu field in custom object via PHP(Custom process)Summary: Hi Team, I have configured two custom objects with the following fields. Custom object 1 - x_abc: Community,building,floor (all are text fields) Custom object 2…Muthulakshmi 12 views 2 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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Is it possible to send email using mailmessage and pass the mailing ID for the html body?Summary: I want to send email using mailmessage but pass the mailingid in the html content. Content (required): Version (include the version you are using, if applicable…Umadevi Guduru 1 view 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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How can i add the custom drop down only menu in workspace?Summary: I created a custom drop-down only menu in Custom Object from .Net, and I want to add it to my incidents workspace. But I am not able to see it from the Insert f…
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How to get the value of the list of Product and Category values in the Customer Portal from Java ScrSummary: I am trying to obtain the value of the list of "Product" and "Category" values of the Customer Portal, this is so that it depends on the value that these two …
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Implementing SSO on CP using Azure AD - Issue EncounteredSummary: Hi All, I'm trying to implement SSO on CP using Azure AD as the IdP. Here's the Azure side configuration. In the Azure AD end, the NamedID attribute has been ch…
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Create New Incident via API and Suppress Email NotificationSummary: Content (required): I have a use case where I am creating incidents programmatically on behalf of customers. The REST API works like a charm. However, I would l…Carl Bramblett 11 views 2 comments 0 points Most recent by Carl Bramblett General Technical Discussions -
Search API for OKCSSummary: Including mispelled words in search question REST API for Knowledge Advanced Content (required): OKA and Customer Portal caters for mispelled words search by de…Maria Erpelo 2 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle General Technical Discussions
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ERP connection failure -Oracle Integration Cloud Service(OICS)Summary: Hi, I have created a connection using ERP cloud adapter to configure the /fscmService/ServiceCatalogService?WSDL and the connection is failed due to the below e…