Category 282
Discussion List
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Querying archived incidents/threads using APIsSummary: We were told that incidents/threads older than 15 months are continuously archived, and no records are purged. I've a couple of questions related to this. Thank… -
Get the threads for the latest incident of a contact (single query)Summary: Get the threads for the latest incident of a contact (single query) Content (required): We have a requirement for our vendor to retrieve all the threads for the…Sree Mogulla 100 views 6 comments 0 points Most recent by Sree Mogulla General Technical Discussions
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Is there possible to change the wording on Field when there is a error or warning from Oracle?Summary: Is there possible to change the wording for the warning message below for the Email field? Thank you Version (include the version you are using, if applicable):…Vincent Lin 11 views 1 comment 0 points Most recent by Nika Gerson Lohman General Technical Discussions -
Is it possible to retrieve chat available hours via REST API?Summary: Need to retrieve chat hours via API, would prefer to use REST Content (required): Working with a client that is building their own Chat UI. They're using the Ch…Eric Gottesman 20 views 4 comments 0 points Most recent by Eric Gottesman General Technical Discussions
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Is it possible to hide the end user visibility on sub products when customer is submitting incidentSummary: hide the end user visibility on sub products when submitting incident Content (required): Is it possible to hide the end user visibility on sub products when cu…
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CustomObject Decimal type IssueSummary CustomObject Decimal type Issue Content (required): I have a field in CustomObject with the type of 'decimal'. When I am trying to save it from Customer Portal i…Kalaimagal 24 views 1 comment 0 points Most recent by John Hardin-Oracle General Technical Discussions
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Inlays: Integrating Surveys to the Post Chat Closing MessageSummary Brief example of how you would include a B2C Survey into the postChatClosingMessage for the Embedded Chat Inlay. This example shows how the engagement_id is to b…Willie Eide -Oracle 21 views 5 comments 2 points Most recent by Akash Suraj General Technical Discussions -
How to cost employees without earnings but have Employer Liabilities?Summary: We have an issue where when employees are on Nill Pay but have employer contributions going on,there costing goes into error.On Oracle Support,in the costing FA…Asmit Piyush 11 views 2 comments 0 points Most recent by Asmit Piyush Payroll and Global Payroll Interface (GPI)
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How to access incoming request object in Custom script in the absence of file_get_contentsSummary: Need suggestions on how to read incoming POST request data from within a custom script. Content (required): We have a custom script that is being called as a RE…Ravi Krishna Wunudurty 11 views 1 comment 0 points Most recent by John Hardin-Oracle General Technical Discussions
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Create a report to show latest status and previous statusSummary: Hi Community, There is a requirement to create a report which should basically identify the date the SR was set to the previous status, followed by the date the…Manjit Singh Arora-Oracle 21 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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Loop through report and update account based on row data CPHPSummary: I am trying to automate locking staff accounts if they have been inactive for 30 days. This is something we run manually from a report exception each morning. I…James Branston 13 views 2 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions -
Bulk Delete Using RESTContent Hi, Did any try bulk delete using REST for Custom Objects. My query does not work https://your_site_interface/services/rest/connect/Umadevi Guduru 29 views 7 comments 0 points Most recent by Swathi Cherukuri-276698 General Technical Discussions
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Validation Error : Event Handler content must support atleast one classSummary: I am trying out Process designer and i am following the documentation https://documentation.custhelp.com/euf/assets/devdocs/cloud22c/olh/CoreFeatures/topicrefs/…mudishar-Oracle 12 views 1 comment 0 points Most recent by mudishar-Oracle General Technical Discussions
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How to make a field mandatory using business rulesSummary: I am working on a custom object, based on value of a field, i want to make another field mandatory. Is this possible using Business Rules Content (required): I …
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Chat landing page errorSummary: Getting error on chat landing page to enable the below config. But its not in configuration setting. MOD_VIDEO_CHAT_ENABLED MOD_CHAT_ENABLED Content (required):…Mohankumar Ponnusamy 11 views 3 comments 0 points Most recent by Mohankumar Ponnusamy General Technical Discussions -
How to add a auto-increment reference number field to custom objectSummary: I have a Custom Object, The primary key is the id, however i would like to add a reference number field like one we get when creating INCIDENTS Content (require…mudishar-Oracle 11 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Is it possible to implement state transition model using business rulesSummary: I have a state model for my incident tickets, for eg. new->implement->review->close . Can I add rules so that the user may only change state in this order? Cont…mudishar-Oracle 12 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Can we can change the color in Incident's message tab?Summary: Is there any way we can change the panel color in the message tab? In the right panel, we can see that for respond and receive's Message panel color is pretty s…
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removed (not required)Summary: removed (not required) Content (required): removed (not required) Version (include the version you are using, if applicable): 22-C Code Snippet (add any code sn…Sanjay Kumar-125855 11 views 0 comments 0 points Started by Sanjay Kumar-125855 General Technical Discussions -
CTI Extension in Browser UI - Agent Browser UI ExtensibilityHi Community, Am currently developing a CTI extension in the Browser UI using the below guide https://community.oracle.com/customerconnect/discussion/89612/cti-extension…
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Is there a Questions Page Widget or filter for widget to allowing multiple status choices?Summary: Is there a Questions Page Widget or filter for widget to allowing multiple status choices? Content (required): On the questions pages for our customer support s…HRCallahan 11 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Is it possible to upload file attachments with Chat REST API?Summary Trying to meet the requirement of enable uploading file attachments on custom chat application by using Chat REST APIContent I'm working on development of an app…Agustin Pinto 40 views 4 comments 4 points Most recent by Lakshay Bhalla General Technical Discussions -
Possible ways to update Chat agent statusesSummary: Please provide me the script or API to update the chat agent statuses. I already checked the inbuild Chat API but it creates a new session with chat server and …VigneshR 23 views 5 comments 0 points Most recent by Jessica Bradley-Oracle General Technical Discussions
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Text filed HTML content is encoded when we save from ask.phpSummary: Hi All, In text field when we enter some html content(Error report) in Agent desktop it displays same as it is, But when we save from ask.php it displays as enc…Sathya Rajendran 41 views 6 comments 0 points Most recent by Sathya Rajendran General Technical Discussions -
Does chat REST API support more than just text interactions? (i.e. buttons, cards etc.)In Chat REST API, Does it support more than just text interactions? (i.e. buttons, cards etc.) For example, Oracle Digital Assistant can present these via the Chat inlay…NagarajanSrinivasan 3 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle General Technical Discussions
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0Can we show row count in Dashboard's TabSummary: Hi Guys, I wonder can we display row count in Dashboard's tab? I know we can do it in workspace's tab. But I am not sure if we can do it in Dashboard's tab. Ver…Vincent Lin 1 view 1 comment 0 points Most recent by Megan Akins-Support-Oracle General Technical Discussions
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Count Number of Attachment in Message tab.Summary: Hi Guys, Is there a way to display the number of attachments in the "message" tab like the screenshot below on the right side? The screenshot below are the same…Vincent Lin 21 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Oracle digital assistant: CORS error on request done by externally hosted webview.Summary: I have developed an externally hosted webview following the documentation here Webviews (oracle.com), it consists of a nodejs, express intermediary service that…Kevin Barrantes 12 views 0 comments 0 points Started by Kevin Barrantes Digital Assistant and Mobile
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View and track changes to Custom Menu itemsHi, We would like to track the changes made to the custom menus in our site. Is there a way to see who added the new value and when. At least if we can fetch these detai…Padma Varadarajan 1 view 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Showing date field as calendar in customer portalSummary: Hi All, Can anybody help me to show datetype filed as calender in customer portal ask.php page. Content (required): Version (include the version you are using, …Sathya Rajendran 11 views 7 comments 0 points Most recent by Sathya Rajendran General Technical Discussions