Category 282
Discussion List
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Optimize your Agent Browser User Interface Add-Ins/ExtensionsContent This is Part 6 of the Soup up Workspace load! Series. For the Introduction go here. Overview Using standard product features where possible is preferred to writi…Naveen Thulasidharan-Oracle 219 views 2 comments 10 points Most recent by Srinivas Parthasarathy General Technical Discussions -
Is there a way to bypass statistics being writtenSummary: We've created a custom LinkList widgets that creates links for a number of usefull links, stored in the content and maintained by our editors. We extended the c…Marco Klomp-223061 25 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
BUI toast notifications not working - what am I missing?Content Hello, I am trying to run the example code provided in the BUI Extensibility Framework Documentation for a simple toast notification and it does not appear to be…Kevin Browne-114907 40 views 6 comments 0 points Most recent by Anuj Behl General Technical Discussions -
Knowledge Advance Search API giving empty resultSummary: In knowledge Advance search API it is giving empty result as below . API : https://sitename-irs.custhelp.com/srt/api/latest/search/question?question=mobile Head…Mohankumar Ponnusamy 5 views 0 comments 0 points Started by Mohankumar Ponnusamy General Technical Discussions -
Knowledge Advanced APISummary: Knowledge Advanced API not working. Content (required): We added API role and selected all the REST API Access. But still its not working. We tried the below on…Mohankumar Ponnusamy 13 views 0 comments 0 points Started by Mohankumar Ponnusamy General Technical Discussions
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Is it possible to set Chat Agent Status from Chat Workspace Add-In?I have a need to update the Chat Agent status based on certain conditions. I've created a workspace add-in for the chat, and I can see the standard events that go with t…Eric Gottesman 27 views 5 comments 0 points Most recent by Eric Gottesman General Technical Discussions
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Unable to pass rest request body for establishsessionsSummary: When passsing body as this Getting error response as Document i refer from https://docs.oracle.com/en/cloud/saas/b2c-service/20c/cxscc/c_chat_establish_sessions…
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Hiding General Information from Product DropdownContent (required): How can we hide the General Information option from the Product dropdown menu on the customer portal? When implementing the dynamic forms and product…
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How to automate FBDI file preparation?Summary: For bulk data loading with FBDI, as far as I learn, manual work is still needed to download template (xlsm) file, copy & paste data to the sheet and click butto…
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Is it possible to hide the end user visibility on sub products when customer is submitting incidentSummary: hide the end user visibility on sub products when submitting incident Content (required): Is it possible to hide the end user visibility on sub products when cu…HRCallahan 14 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Associate a custom object record with Contact Object RecordSummary: Associate a custom object record with Contact Object Record Content (required): Hi Guys, I am working on integrating Service Cloud with an external system. The …
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How would you design a New Organization workflow that automatically creates a parent organization?Summary: Users struggle to follow the data design process which includes first creating a parent organization (if it doesn't exist) and then the child organization and t…ptolbert 31 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Get Data from a JMS solution into Service CloudSummary: Get Data from a JMS solution into Service Cloud Content (required): Hi Guys, We are trying to integrate Service Cloud with an external application. The use case…
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Connecting Oracle Service Cloud to Microsoft Power BISummary Need to connect Oracle Service Cloud to Microsoft Power BI for creating dashboard.Content Hello: Has anyone tried to connect Oracle Service Cloud to Microsoft Po…Farhad Pagdiwala-120269 30 views 1 comment 1 point Most recent by KKalyan-Oracle General Technical Discussions
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Chaining error in ROQL for column value as null: "Attempted to set NULL as chained source ID"We are using "chaining" supported by ROQL in /queryResults REST API. The result from the first query (the max Incident ID for the Contact) is dynamically passed to the s…
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Get the threads for the latest incident of a contact (single query)Summary: Get the threads for the latest incident of a contact (single query) Content (required): We have a requirement for our vendor to retrieve all the threads for the…Sree Mogulla 183 views 8 comments 0 points Most recent by Sree Mogulla General Technical Discussions
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Custom Process triggered in Business rules, but not updated in Contact recordSummary: We have a strange issue that just happened recently. I'm trying to update Country for a new consumer which is created from TechMail Source. by using Business ru…Seethalakshmi S 6 views 1 comment 0 points Most recent by James Branston General Technical Discussions -
Virtual Report on click need to Get the selected valueSummary: On Quick search we are having a virtual report. After search result we need to open the record in workspace. while click on the report data. The "searchListener…Mohankumar Ponnusamy 32 views 3 comments 0 points Most recent by Mohankumar Ponnusamy General Technical Discussions
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How to add Spinner/Loading image to BUI ExtensionSummary: Content (required): Hi All, We are trying to add spinning or loading image to our BUI extensions to make the user experience better. We tried with standard java…Heena Karir 44 views 1 comment 1 point Most recent by Jijo Zacharias-Oracle General Technical Discussions
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display field within a 30 day window of variable dateSummary: How to auto-populate / display a field on an incident workspace with a variable date from the organization workspace. Content (required): Field only needs to sh…HRCallahan 27 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Can we auto-populate the cc or to field with a custom list of addressesSummary: Using workspace rules, can we use perhaps create a button that will automatically add a list of certain addresses to the to or cc field? We frequently copy the … -
How to use Element Manager Through SwaggerUIContent (required): Element Manager can also be through Public APIS. For any doubts about the EM APIs, this documentation can be referred to. For any site, we can access…Praveena Radhakrishnan-Oraclee-Oracle 18 views 2 comments 1 point Most recent by Praveena Radhakrishnan-Oraclee-Oracle General Technical Discussions
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Need a solution to copy Asset field into Asset NameContent Without commenting on my opion on the NEW ASSET functionality I have a need to not use ASSET NAME. Defaulting the field to a value like MY ASSET does not work be… -
EXIF Tag in Customer PortalContent Hi, We have a requirement wherein customer wants to extract the image details(location, latitude, longitude etc) in customer portal. May I know if EXIF tag suppo…Rekha Kumari-124559 20 views 2 comments 1 point Most recent by Mohankumar Ponnusamy General Technical Discussions
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Yet Another Attachment Question - fattach_full_pathContent Hi guys So I'm working on something that requires me to gain access to the attachment content of a custom object during an AJAX request, so I've been adapting co…David Lumm 20 views 2 comments 1 point Most recent by Mohankumar Ponnusamy General Technical Discussions -
Autocomplete Rules for HCM Design StudioSummary: Best way to use - Autocomplete Rules for HCM Design Studio Content (required): Enhance your users' experience authoring new rules in Autocomplete Rules for HCM …Rafatullah BS 15 views 0 comments 0 points Started by Rafatullah BS HCM Experience Design Studio: Autocomplete Rules -
Common Workspace Ribbon Controller ExtensionSummary: To have a common BUI Workspace extension to inject multiple workspace ribbons in a specific order. Content (required): Overview A workspace can contain custom w…Harikrishna K P 24 views 0 comments 0 points Started by Harikrishna K P General Technical Discussions
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Suppress default message for (save/)close event with BUI extensionSummary: Looking for options to suppress default messages and replace it with my own. Content (required): Requirement: if an unsent response thread is present and the wo…Martin Sang-A-Jong-115961 29 views 3 comments 1 point Most recent by Martin Sang-A-Jong-115961 General Technical Discussions -
Getting around Single Sign On (SSO) to switch IDsSummary: Getting around Single Sign On (SSO) to switch IDs Content (required): Does anyone know of a way to get around SSO in Service Cloud in order to use a different I… -
Copy Text To Clipboard using BUI Analytics ExtensionSummary: Hi Community, I am working on a requirement, wherein the expectation is that a report command button should get the information from the selected row and copy i…Manjit Singh Arora-Oracle 27 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions