Category 42
Discussion List
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How to send the escalation email in Service RequestSummary: I working with SLA , and for First resoultion matrix we have given 2hrs. If within the time response is not received then we need to send the escalation email t… -
Integration issue "oracle sales cloud with CPQ cloud"Summary: Integration issue "oracle sales cloud with CPQ cloud" Content (required): Customer cannot activate two sales order instances taking into consideration that they…
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Best Practices for importing / creating activities and campaign follow-upsSummary: We are looking for a way to import activities for contacts. Specifically, we went to a go to a trade show and had an dinner event. We come back and we want to: …
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Remove Inactive Users from Opportunity Team tab using groovySummary: Remove Inactive Users from Opportunity Team tab using groovy Hi Team, We wrote below script to remove Inactive Users from Opportunity Team tab using groovy. But…
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Understanding Transaction Calculation performanceSummary: I would like to understand the impact of performance across various scenarios Content (required): Say for 10M transactions, we have Imported 100 participant, wh…
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How to implement Recoverable adjustment option in Paysheets for bulk participants?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is there any template available to load/adjust data in bulk on mul…Matei Niculescu-Support-Oracle 32 views 2 comments 0 points Most recent by Kim Vu-Support-Oracle Incentive Compensation
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How to default task status to "In Progress" in CX Sales Mobile**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: How to default task status to "In Progress" in CX Sales Mobile In …
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Can we create fields in the Oracle CX Sales mobile application? If yes, then how do we do so?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to add the O365 Plugin Automatically to the Outlook ribbon**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: The users aren't seeing the O365 plugin automatically on the Ribbo…
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Adding additional Match Identifiers while configuring Match Attributes for Duplicate IdentificationSummary: How can we add additional identifier while configuring Match attributes for duplicate identification Content (required): We have business requirement to identif…
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Install EDLC (external Data loader Client)Summary: Issues while installing EDLC Content (required): I've been facing an issue while installing EDLC on my machine. I have referred (Doc ID 2325249.1) to download a… -
How to set the date and time to Activity Start date using groovySummary: Need to set the custom date and time to the Activity Start date , able to set the date but time not able to. How can we set. Content (required): Version (includ…
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Getting Foebidden error when using REST API endpoint /crmRestApi/resources/latest/serviceRequestsSummary: Please let me know what role and privileges is required to use below 2 API: /crmRestApi/resources/latest/serviceRequests /crmRestApi/resources/11.13.18.05/hubPe… -
When clicking accept owner it give me another owner please need to know how to solve thisPlease I have to know how to solve this when click accept it gives me this Abdu owner but the owner should be saber depends on the rule when run assignment the owner sho… -
How to enable top sales manager to see leads assign to other sales managers1-How to enable top sales manager to see and edit leads assign to other sales managers while he is not their reporting manager 2-And need any sales manager of them to se…
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Run lead rule based assignment not workingthis is the rule those two processes this is the lead when create and add source and lead purpose and contact with Riyadh city and click save the owner not coming saber …
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How to set the custom date value to Activity Start Date fieldSummary: We have a requirement to book the slots as per the availability so as per the selection we need to book the appointment. Based on the selected Date and Time we …
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How to run lead rule based assignment automatically once lead creation should runHow to run lead rule based assignment automatically once lead creation should run without click run assignment from action I created this process
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please need to know how to run lead rule based assignment automaticplease need to know how to run lead rule based assignment automatic once create lead the rule should run without click run assignment from actions
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How can assign the lead to the owner auto depends on the rule based assignmentI created rule based assignment and i need when the condition achieved then the lead assign to this resource and make this resource as the owner when run the assignment.
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What is the function of the activity fields Set Status AsSummary: We have some feedback from client that although the value of this field was set to Free or Tentative, it still appears Busy to other users in the Activity Calen…
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How can assign the lead to the owner auto depends on the rule based assignmentHow can assign the lead to the owner auto depends on the rule based assignment and need to do that for some leads depends on not all the rule will have to achieve this n…
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Change application name in the browser tabSummary: Hi Experts! Just want to check if there is a way to change the application name that appears in the browser tab. Content (required): Version (include the versio…
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Basic Authentication does not work anymore in Application ComposerSummary: Basic Authentication does not work anymore in Application Composer Content (required): We are calling a rest webservice in app composer. We are using basic auth…
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How to identify a Lead or Opportunity which is unread by owner?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: How to identify a Lead or Opportunity which is unread by owner in …
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Identify leads and Opportunities for PartnersSummary: We need to identify if the leads and opportunities belong to internal sales employees or they belong to partner users Content (required): We have implemented PR… -
Enable Partner Sales Representative users to view all leads in Partner OrganizationSummary: We have requirement that all partner sales representatives within a Partner organization should be able to view all leads assigned to other partner sales rep in…
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Shared Outlook Mailboxes for CX SalesSummary: Shared Outlook Mailboxes for CX Sales Content (required): We have a use case in which customer will have their own mailbox but they also have a shared mailbox w…
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Random lead rule assignment not workingCreated two rules for the same city and added two different owner for them and will run assignment always one resource be the owner and the another one not coming
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While importing Resource Quota, what value to specify in column ResourceQuotaIdSummary: I am using Import Management to import Resource Quota, but not able to ascertain what value to pass in colum ResourceQuotaId Content (required): I am using Impo…