Category 453
Discussion List
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I want to store the PDF files in CX fusion some location and retrieve the files using AI AgentSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Benefits administrator unable to add Life Event to employee it keeps spinningSummary: Hi All, We are facing issue, when Benefits Admin is adding Life Event for employees. It's happening with all the Life Events and all employees. When we add life…
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What is the usage of ORA_HRC_ALERT_GROUPBY_LIMITSummary: Hi I want to check about the profile option 'ORA_HRC_ALERT_GROUPBY_LIMIT' Before changing the limit for this profile option wanted to inquire the usage of this … -
Configuration of Life Event Eligibility is not workingI have created a Simple eligibility profile with having gender as the criteria and attached it in the Life event configuration > Eligibility. assuming only one particula…
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Logic of Maximum Message Limit in Alert run optionSummary: Can anyone please confirm the logic behind the "Maximum Messages Limit" setting under Alert Template Run option. For instance, if I set the limit to 500, does t…
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Migrate AI AGENT from one environment to another.Summary: Hello Experts, Is there any way to migrate an AI Agent from one environment to another. Content (please ensure you mask any confidential information): Version (…
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Open Enrollment for 2026 using non-Redwood pagesSummary: We are planning to deploy Redwood Benefits pages after our Open Enrollment period in November, and looking for input. Content (please ensure you mask any confid… -
Advice for setting up HSA ER ContributionSummary: We are implementing an HSA employer contribution plan for the next open enrollment and would like some advice on how to get this implemented. Content (please en…
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Having issues with Search in Time Cards, Benefits after 25CSummary: We upgraded to 25C. Since then there has been intermittent issues related to Search and performance. We noticed payroll co-ordiantors are intermittently not abl…
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Can we edit/change the list on the Quick Action on Benefits?Summary: We need to change the links on the Quick Action section on the Benefits Page Content (please ensure you mask any confidential information): Version (include the…
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Benefits: Biweekly Billing Frequency in Billing CalendarsSummary: Navigation: Benefits Administration > Plan Configuration > Year Period and Billing Calendars > Billing Calendars > Create > Billing Frequency The default billin…
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How to Add Guided Journey at benefit Enrolment pageSummary: We are in middle of Benefit implementation, one of our requirment is to configure guided journey at variouse level of benefit enrollment page. Me→Benefits Me→Be… -
How to solve the error The value of the attribute LifeEventId isn't valid.Summary: In the Redwood Benefits module, we are trying to create a manual life event from the Benefit Activity Center page and upon selecting any life event type, the sy… -
Spouse coverage must be under or match the employee coverage (up to 500k)Summary: Hi Team, Hope you’re all doing well. I’m reviewing an issue in Production where the Voluntary Spouse Insurance Plan is allowing spouse coverage to be more than …
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Best practice to create branches in VBS with in one workspace for multiple requirements in DEVSummary: Advise on the best practice to create branches in VBS when one developers are working on multiple requirements. Content (please ensure you mask any confidential…
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Change Beneficiary Page Not Picking Up New Contact/OrganizationSummary: We have an employee who has added a Trust to beneficiary organizations, but when going through the 'Change Beneficiary' self-service link, the Trust does not sh…
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Request to Hide Cost Information on Benefits Enrollment ScreenWe would like to explore the possibility of hiding the cost information on the Redwood benefits enrollment screen. Context: This specific benefit has no registered fees … -
Hide or remove Coverage field for Group Income Protection Plan onlySummary: Hide or remove Coverage field for Group Income Protection Plan only Customer want to hide or remove Coverage field for Group Income Protection Plan only As cove…
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Automatic life event for DFF changesSummary: Hi, Could some advise, how do we trigger life event when there are any changes to DFF on person assignment page. Thanks, Nancy Content (please ensure you mask a…
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Smoker status for blank in eligibilty profileSummary: Smoker status for blank in eligibility profile Content (please ensure you mask any confidential information): Hi, We have optional life plan based on smoker sta…
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Redwood - how to Hide Document Records in Benefits Self service (overview) pageWe need to hide the document records only in Benefits ESS page.
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Redwood Benefits: People to Cover and Person Beneficiary OrganizationsHi, What does Person Beneficiary Organizations do? Upon checking it is just adding the Trust and we already have that to People to Cover, what is the difference? If we r… -
New Hire Life Event - Backed Out automaticallyHi, We have been encountering New Hire Life Event backed out automatically. Currently, there is no active process in places that would automatically back out the Life Ev…
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Benefits Summary PageSummary: After migrating the summary page to Redwood, I'm having some issues with the Actions menu. Two links aren't showing up. I found something similar here on CC, bu…
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Default Enrollment Fast Formula IssueSummary: Hi All, MY FF Is not working , Employee is getting defualted to same option its not selected to new option, anyone can help on this please Thank you. Fast Formu…
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Life event triggersSummary: We have a person selection formula to trigger a life event. We do not have data changes setup; we will only trigger the life event using the scheduled process '…
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When a non-worker transitions to employee status, the system fails to update their benefit relationsWhen a non-worker transitions to an employee, the system fails to automatically update the associated benefit relationship from the non-worker assignment to the employee… -
Few Links missing under actions (Benefits Summary Page)Hi Team , We are unable to see highlighted actions in benefits summary page (Redwood) , could you please assist us in finding the reason why it is invisble and how to ma…
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Update HSA Maximums no updating for Open EnrollmentSummary: I am working on Open Enrollment and am updating the new amounts for the new HSA amounts of $4,400 and $8,750. I have updated the Coverage amount for the Employe…
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how to create a HSA unrestricted life eventSummary: I have created a new life event HSA and done configurations at program level. How do I restrict only for HSA, it's giving options to change all FSA and HSA enro…