Category 453
Discussion List
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Benefits Activity Center Error on Benefits Summary PageSummary: After opening an employee record in the Benefits Activity Center, their benefits are not loading and I see the following error under the actions section: "An un… -
Benefit relationship page is not showing in Redwood UISummary: Benefit relationship page is not showing in Redwood UI We have all these roles added but still Benefit relationship page is not showing anything. Manage Benefit… -
Unable to Delete the Benefit Relationship after Rehire in RedwoodSummary:For one of our client ,We rehired a terminated employee and tried to cancel the Work Relationship . But to do that we first need to delete the Benefit Relationsh…
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Divorce should only trigger when employee has spouseSummary: Divorce life event should only trigger when employee has spouse. How to configure this? -
Adjust arear amount for Benefit end dated element in oracle fusionHello Expert, We need a help where changed status on 11/19/23. Benefits ended 12/2/2023. Therefore, premiums should have been paid through 12/8/2023 paycheck. But becaus…Nekamdar-Oracle 23 views 4 comments 0 points Most recent by Phani S-Oracle Payroll and Global Payroll Interface (GPI)
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Redwood - Swap the order of the Decline and Accept buttons in Benefits AuthorizationLooking to swap the order of the Decline and Accept buttons so that Accept is first in the Benefits Authorization. I can't find a way in VBS, but wanted to put it out th…
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Remove ability for self service to add Evidence of Insurability - BenefitsWe have a 3rd party that handles our EOI documents so the business is asking that while we still require these documents overall, we remove the ability for self-service …
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Can anyone provide the date condition used in person selection formula or any other formula.Actually, the termination life event didn’t trigger for the past two months, and now we need to add this event for all affected employees—approximately 300 in total, eac…
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Processing future dated life events automaticallySummary: Ability to process future dated life events automatically through scheduled process Content (please ensure you mask any confidential information): Hi everyone, …
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Error on primary vs contingent beneficiarySummary: I am not able to close a life event because of error message that you can't have a contingent beneficiary without a primary. When I look at the elections using …
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Benefits Comparison Plans tiles not showing configured available plansSummary: This is a new setup and the setup seems to be complete. Configured Benefit Plans for Comparison. The Benefits compare plan template and groups are all updated a…
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How to Loading retiree enrollments using HDLSummary: Hi All, We have requirement to Load the Retiree enrollments. Please let me know if it's same as the Active Employees enrollments load or different. We created C…
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Conversion life event - How to prevent triggering dependent action items?Summary: I have a quick question regarding processing a Conversion life event. When loading employee enrollments and dependents, how can we prevent pending actions from …
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AI Agent Studio not showing in AI Apps Administration and ToolsSummary: AI Agent Studio not showing in AI Apps Administration Tools Content (please ensure you mask any confidential information): Version (include the version you are …
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Redwood - Benefits Confirmation Statement not displaying latest enrollmentsHi Hoping everyone is doing well! After enabling Redwood for Benefits Self Service, we noticed one issue with Benefits Confirmation Issue where Benefits Confirmation Sta… -
Enabling text by guided journey under Enrollment flow-My ContactWe tried to create a guided journey and added the code at the add contacts Journey code section (please refer the screenshot). The text has to be displayed in under the …
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Designate Beneficiary due date populating but it is not configuredSummary: Client has employees populating with a due date on their Redwood designate beneficiary action item, but there is not a due date configured. Why and how is this … -
Benefits Plan & option defaultingCan we default the Dental-Care plan options based on the selections made in the Health-Care plan. For example, if 'Employee + Spouse' is selected under Health-Care, the …
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Customize Get to know your benefits pageSummary: Need to hide the current content and add new content to the page. Content (please ensure you mask any confidential information): Hello, I posted my question on …
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We have need to hide the Provided credits section from the current enrollment pageHello The ask is to hide the Provided Credits which appear on top of the enrollment page. Screenshot attached. Navigation : Me ⇒ My BEenfits⇒ View all enrollments. Tried…
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How can I configure automatic drop enrollment method for plans medical, dental and vision.Summary: How can I configure automatic drop enrollment method for plans medical, dental and vision. Where plan actions are- Enroll/ No Change/ Drop
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How to hide the phone details section while creating a new contact in RedwoodSummary: Hi, We were exploring the personalization feasibility in Redwood benefits; while creating a new contact through People to Cover we want to hide the Phone detail…
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Redwood : How to check/review the audit log and trace files for benefitsSummary: Hi Team, When trying to evaluate a life event, we are getting below error. Please let know, where can we check audit log or trace files. Content (please ensure …
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Pending action section in redwood has error message "An unexpected error occured" for few empsSummary: We have implemented benefits for few countries in our organization. Testing the "Benefits Activity Center" however for employees of one of the country the pendi…
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How to setup pending actions to trigger for newly added dependents and not on exsiting dependents?Summary: I'm currently processing a birth life event and have noticed that dependent action items are being triggered for both the newborn and existing dependents. Could…
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Benefits Rates ProrationSummary: The customer needs benefits premium proration. The employees are on semi monthly or monthly payroll. So if the employee is hired mid of payroll period or termin…
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Can we change verbiage from Ask Oracle to something which business needsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): How to change verbiage from Ask Oracl…
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Can we display the "Child Name"/"Contact Name" in Document Of RecordSummary: Hi, I come across a requirement where we want Child Name to be fetched and displayed in Document of Record from Person Contact information and so that he/she ca…
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Start Here- Learning opportunities to get started with Benefits Redwood AdoptionGoals Our vision is to deliver a cutting-edge, streamlined experience for Employee Benefits Enrollment and Administration through Redwood design, ensuring employees stay… -
System throws an error when evaluating life eventsWe have a requirement where , for a plan coverage amount is calculated based on the hours worked in the previous year. Employees who have worked less than 702 hours shou…