Category 453
Discussion List
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When we try to upload waiver form pending action item from ESS Page we are receiving the below errorSummary: When we try to upload waiver form pending action item from ESS Page we are receiving the error attached in the document. Is it something we need to add any spec… -
Redwood Benefits: Roles and SecuritySummary: Hi, Question: Benefit Manager in responsive UI can add People to Cover/New Contact for Benefits Page. While in Redwood it will only not allow. Responsive UI Man… -
Enrollment window open from Employee selfservice after making elections.Summary: Through employee self service employee is creating a life event after making the elections and submitting employee is still able to go back and click on enroll …
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Benefits fast formula function ben_fn_get_char_value not giving expected resultPostelection Edit Fast Formula not giving the expected result and unable to find the debugging logs. We are creating a Postelection Edit fast formula for a requirement, …
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Summary tab not displaying all tasks - Benefits Evaluation and Reporting areaHi Benefits Experts, Summary: As part 25C testing, we have observed more tabs (10) under Benefits Administration > Evaluation and Reporting > Overview > Summary: (Below … -
How to configure Before You Enroll pageSummary: Looking for guidance on how to edit text and images on the Before You Enroll Self Service page? For example: Can "Get to know your benefits" text be changed? Co…
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Upload Benefits rates in bulkSummary: What is the easiest way to upload benefit rates in bulk to get ready for open enrollment. One team member had uploaded rates in bulk in past but I am not able t…
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Feature 25C - Hide Annual Rate. Can this be done in mass?Summary: Is there a way to update this feature via a loader for all plans vs one at a time? Content (please ensure you mask any confidential information): Version (inclu…
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Waive Coverage selection optionsIf an employee decides they do not want coverage Medical, Dental or Vision and does not manually make the waive coverage election, is it possible to have the system elec…
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25C OTBI Report on Enrollment QuestionnaireSummary: The new Redwood enrollment pages will provide an opportunity for an Employer to place a questionnaire to survey their employees at the end of the Redwood Self-S… -
How to limit system to deduct correct value for HSA ER contributionHello Team, For the HSA Employee-only option, the employer contribution limit is $750. The bi-weekly contribution should be $28.84, but the system is rounding it to $28.…
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Can't access Benefit Summary Fully in RedwoodSummary: I tried to get in with Employees Benefit Summary but when I clicked on employee's name to view the enrollments. It shows "There's nothing here so far" Content (…
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Benefits Plan name display option in Benefits Resource alert mailSummary: We have an existing custom Benefits alert emails that is send for benefits eligible new hires details life event enrollment window dates and links. Do we have o…
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Retiree life event with Person Type as RetireeSummary: Hi All, We have retiree program , where the Person Type for them would be 'Retiree'. We are creating them as Worker Type-Employee and Person TYpe -Retiree.Life …
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Employee is able to delete dependent's recordAfter disenrolling the dependent from all benefit plans, the employee is able to delete the dependent's record. However, according to the system, this action should not …
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Redwood pages navigation for 'Plan Configuration' and 'Evaluation and Reporting'Do we have Redwood pages for Plan Configuration and Evaluation and Reporting under Benefits Administration?
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How to configure the defined rate frequency and communicated rate frequency to be the same.Summary: How do I configure the Employee defined rate value and the communicated rate value to be the same? https://us.v-cdn.net/6034893/uploads/HJAJESEZV3DA/defined-rat…
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can we hide change beneficiaries Quick Action by RoleSummary: our client has Benefits implemented in US and CA. Currently we need to disable "Change Beneficiaries" ESS Quick actions for CA only. However, the option availab…
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Unable to show fields in the assignment section for Employment Info - RedwoodSummary: My Client Groups > Employment Info (Redwood) > Assignment section I'm currently implementing Redwood UI in Oracle VBCS and encountering an issue with field visi…
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Retiree life eventSummary: We want to create a life event when we add a non-worker relationship for retirees like when retirees are added to the system. Could anyone advise what is the da…
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Resource alert is not picking up all the pending actions assigned to an employeeSummary: We are using the pending actions resource alert. Client has recently triggered a life event to complete a pending actions audit. Dependent Certification pending… -
Triggers working different for different transactions (Salary and Grade Change)Change in Grade and Change in Salary triggering behavior is not working as expected. Config: Problem Statement: It is triggering fine when there is a change in salary or…
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Redwood Benefits Activity Center: need to run Initial Ingestion JobSummary: When navigation to the Redwood Benefits Activity Center, I get the message that the Initial Ingestion Job needs to be run before I can see the search indexes. C… -
How to selectively choose who can see a pageLevelJourneyCode banner, and when they see it?We are in the process of implementing an in-house Tobacco Attestation process for our employees. The plan is to: Utilize a Guided Journey (Tobacco Attestation) that will…
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REDWOOD: Benefit Activity Center - Why are new hires not showing up in the search?Summary: When we add a new employee record, we see the record in our global search and on other pages, however we are unable to find them on the Benefit Activity Center … -
Unable to report a life event from employee benefits self-service - RedwoodSummary: Unable to report a life event from employee self service. The employee has active benefit relationship and is eligible to report self-assigned life events. Erro…
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Redwood ESS page - Program or Plan Not In Program fieldSummary: We will be enabling the Redwood Benefit ESS page in a couple of weeks, and we would like to remove some of the options in the drop down box on the home page und… -
How to upload a document in a pending action?Summary: Ability to upload a document in a pending action after an enrollment update. Content (please ensure you mask any confidential information): Hello Team, What our… -
Unable to switch country based URLs in Review Employee ResourcesSummary: i tried using sections under ruleSetEmployee to add custom URLs that are different for USA and CAN. However, it does not work for CAN despite the conditions are…
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When trying to add a Person Benefit Group, the system is producing an error messageSummary: When trying to add a Person Benefit Group, the system is producing an error message - You don't have permission to insert, update, or delete this record. (BEN-9…