Category 664
Discussion List
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Include Primary Identifier as filter in Person and Premise SearchSummary: Hi team, I´m trying to set Primary Identifier as a search criteria in Person and Premise Search under Utility Accounts in CX4U. I found this link in the documen…Pedro Azzi-Oracle 1 view 1 comment 0 points Most recent by Mahmoud Elkomy-Support-Oracle Customer Experience for Utilities - CX4U -
Is it possible to sync based on the user roles in CX4U from different identity domainSummary: Is it possible to sync based on the user roles in CX4U from different identity domain Content (please ensure you mask any confidential information): Yes Version…Yuvaraj.ganesh 11 views 1 comment 0 points Most recent by Mahmoud Elkomy-Support-Oracle Customer Experience for Utilities - CX4U -
Fusion/CX4U/CCS - Use two Different identity domains based on user category(employee vs contractors)Summary: Hi Team, Currently we have Fusion,CCS,CX4U. When the sync job runs all the users (Employees/Contractors) from Fusion are synced to CCS and CX4U. As part of CX4U…GokulP 13 views 1 comment 0 points Most recent by Mahmoud Elkomy-Support-Oracle Customer Experience for Utilities - CX4U
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Need to extract the serviceAgreementId/serviceContractId from a Dynamic APINeed to extract the serviceAgreementId/serviceContractId from a Dynamic API Response when accessing service connection/Usage tab from Person And Premise Search DrilldownAkash Sri 31 views 2 comments 0 points Most recent by Akash Sri Customer Experience for Utilities - CX4U
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Can CX4U data or dashboards be displayed in the Fusion Sales Mobile App?Summary: We’re exploring how CX4U integrates with the Fusion Sales Mobile App, specifically whether data sourced from CCS through CX4U can be exposed or displayed in mob…
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Add multiple service types to a single unit of measure in CX4UIs there a way to configure multiple service types to a single unit of measure in CX4U?Adi8977 21 views 1 comment 0 points Most recent by Mahmoud Elkomy-Support-Oracle Customer Experience for Utilities - CX4U
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Microsoft 365 plugin - Share button and Task TypeHello Everyone. Could someone please help clarify the following, as we are still getting familiar with the Oracle Sales for Outlook? The business expects that using the …
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How can we enable Dispatcher for custom object to redirect from create to list pageHow can we enable Dispatcher for custom object to be redirecting page to list page once we click on create button on create page? is this possible?
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How to store problem description field in custom long text field when SR is created via emailSummary: We have created a long text field in the Service Request (SR) object. The requirement is to populate this field only when the SR is created via an inbound email…
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Need Fusion Equivalent Tables for EBS Tables (Resource Management, Inventory, Procurement)Hello Community, We are currently migrating from Oracle E-Business Suite (EBS) to Oracle Fusion Applications and are working on mapping legacy data to Fusion data struct…
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Is Rate Comparison Available in CX for Utilities Sales for Sales Reps?Summary: I’m trying to determine whether Oracle CX for Utilities (CX4U) includes any native Rate Comparison functionality, or if there is a recommended way to support ra…Cesar G 11 views 1 comment 0 points Most recent by Dorian Candelario-Garcia -Oracle Customer Experience for Utilities - CX4U
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Can Oracle Application Performance Monitoring (APM) track user events similar to Google Analytics?I'm exploring the capabilities of Oracle Application Performance Monitoring (APM) and I'm curious if it can track user events in a manner similar to Google Analytics. Sp…
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Map Account site with Location Id in Oracle ArHello, We are using Customer Import (FBDI Template ) and we want to link account site with location id in oracle AR . Is there are way to map account site with location …
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I would like to know at the level of Customer Experience CX products and documentation what is beingI would like to know how CX is being integrated with artificial intelligence and what future CX products will have these characteristics. If you can please provide some …Oswaldo Abreu-Oracle 11 views 1 comment 0 points Most recent by Mahmoud Elkomy-Support-Oracle Customer Experience for Utilities - CX4U
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Actually We will be use Libre office instead of MS office.Actually We will be use Libre office instead of MS office. We need to run the ADFDI, FBDI, Smart view etc oracle Fusion spreadsheet tools on Libre office to facilate dat…Sujit Dutta 81 views 5 comments 0 points Most recent by Alex D-Oracle Customer Experience for Utilities - CX4U
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How to assign several Business Unit to employees so it can be shown on Opportunities (CX)?I have created users and assigned them as employees but the system only allow you to assign a single BU to a user. Our requirement is to filter the shown values on Busin…
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What does account and primary contact on create service request mean?Summary: Trying to create a service request in CX4U. Saw options to select Account and Primary contact. What does those mean in terms of relation to oracle CCS. Also, ho…Adi8977 11 views 1 comment 0 points Most recent by Raymond Li-Support-Oracle Customer Experience for Utilities - CX4U
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Register upgraded Oracle Utilities environment and Fusion applications after 23AHi, Post 23A update, registering your upgraded Oracle Utilities environment and Fusion applications is required to ensure that all new components and applications are fu…Wael Ibrahim-Support-Oracle 21 views 0 comments 0 points Started by Wael Ibrahim-Support-Oracle Customer Experience for Utilities - CX4U