Category 691
Discussion List
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How do you translate a knowledge article?Summary: I am unable to translate knowledge articles and unsure why. I see it is possible on Oracle Help Center but, I do not have the "Translate" dropdown under actions… -
How do we make it so that the manager cannot send the assessment until the participantshaverespondedSummary: In the 360° evaluation, the employee performs a self-assessment. And selects its participants When the manager performs the evaluation and sends The evaluation …
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For how long a service request remain in the system?Summary: Hi. I did not set up the sheduled process that delete the Service request after tot. days. Here my question, for how long I will have access to a service reques…
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Using Case Management to manage bulk retrenchmentsSummary: We are implementing HR Help Desk with Case Management and are wondering if anyone is using case management to manage and track retrenchments. For multiple retre… -
Where do I check updates history of ESS jobsSummary: Where do I check updates history of ESS jobs Content (required): I would like to manage releases (a history list of updates). I am particularly ineterested in v…
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How long can a help desk service request remain in the system?Summary: hello, if I do not set the ORA_SVC_DELETE_CLOSED_SR_ENABLED profile option that allows the automatic deletion of a SR that has been closed for at least the numb…
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Is it possible to expose assignment DFF info on the HR Help Desk spotlight region?Summary: Is it possible to expose assignment DFF info on the HR Help Desk spotlight region? I understand that you can expose OOTB assignment attributes of the employee o…Joanna Romero-Oracle 22 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Help Desk
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HR Helpdesk Request Migration from legacy applicationSummary: Questions & best practice around HR Helpdesk Request Migration from legacy application Content (required): Hi Team We have got a requirement to migrate In progr… -
How to route service request raised by user to the agent of the user's business unit?Hi, We have a requirement where the customer needs to automatically route the service request to the agent that belongs to the concerned user's business unit or legal em… -
HRHD - Groovy Script for Add Contact in Help Desk TicketSummary: HRHD - Groovy Script for Add Contact in Help Desk Ticket Content (please ensure you mask any confidential information): Hi All, If anyone has worked on groovy s…
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How can I disable the Out of the box email - Milestone notifications?Summary: Hi, I have enable the milestone notifications for HR helpdesk service request. I am additionally receiving the 'OUT OF THE BOX EMAIL - First Response Metric exp…
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Assistance for Classic to Next Gen HR helpdeskSummary: We have Classic HR helpdesk enabled from Service offering ,However for Next Gen we have to enable it from HR Helpdesk offerening. Can anyone please confirm once… -
Change management in HR HelpdeskHai Team, Do we have any option to enable change management in HR Helpdesk? currently we can create the service requests which is a type of incident but Do we have any o…
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Business Unit dropdown is Blank while creating HR Helpdesk CategoriesSummary: Business Unit dropdown is Blank while creating HR Helpdesk Categories Content (required): We are on 23b and classic HRHD, when trying to create Categories using…
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New Help Desk Request Created Number should come on top of the screen, and in a different color..Summary: New Help Desk Request Created Number should come on top/ mid of the screen, slightly bigger font size, and in a different color. Currently its appearing at the …
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Redwood - HR Help Desk - Link to HR Helpdesk request in an email notification - version 23ASummary: We are using Redwood Next Generation HR Helpdesk. We have a requirement to embed a link against the Helpdesk Request number in the email notification which is s…
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When 'High Severity' Request is Reassigned/Assigned Notification - HR Help Desk Groovy - HRHDSummary: We have the below requirement: i) Agent should receive HRHD Notification only when 'High Severity' Request is Reassigned from one agent to another. ii) Agent sh…
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VBS Field Templates do not hold or save value across layouts - Next Gen Help DeskSummary: We are currently testing Next Gen Help Desk functionality and have noticed that the Field Templates created in VBS and applied to custom fields made in App Comp…
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Enhancing Visibility in Service Requests: Enabling Non-Primary Contacts to Access SR DetailsHello all, Is it possible in the Next Gen HR Help Desk to include a contact in an open Service Request (SR) that was originally opened by another primary point of contac…
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Exception during RestAction error in the Case page after 23D upgradeSummary: Exception during RestAction error when creating a case Content (please ensure you mask any confidential information): Case page is not working as expected. Exce…
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1Assignment Rule based on Department in Case ManagementSummary: We would like to auto assign the cases to the Queues based on the combination of Department and Category. However, we could not find the Department object to in…
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Change a dynamic Page Name in Help Desk - Agent and Employee viewSummary: Can anyone let me know how to change the Name of a Dynamic Page in Redwood. I'm interested in changing the - Help Desk - name - New Help Desk Request and the Al…
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Case Management: How to generate a pdf lettersSummary: Is it possible to generate letters, for example a disciplinary warning letter from within a case, that can be emailed as attachment? How can this be achieved? C…
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Possibility for leaving feedback to the help desk?Summary: Hy, Is there an opportunity for a user using the HR Help Desk module to leave feedback to the service, after a SR is closed/resolved? Thanks Best regards Gianfr…
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How to extract all the SRs including the screenshots/attachments in Classic HR Help Desk?We would like to extract all the existing HR Service Requests including full discussions, screenshots and attachments in Classic HR Help Desk. Is this possible? -
Job title is blank when adding the Contacts to the Help Desk SRsSummary: When new contacts are added the Job title field seems to blank. Which field is this referring to and how can we fix this so the title shows? Content (please ens…
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The change order process for ITEM is not triggering approval approval group is createdSummary: https://videohub.oracle.com/media/Create+Change+Order+Approval+Rules/1_mrtfnfup Have gone through the above link provided by the oracle and have done all the se…Sunil Konduru 21 views 1 comment 0 points Most recent by Mekala Hanu Teja-Oracle Product Development
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How to store the master data for supplier, customer, item, projects in both Spanish and English.Summary: Requirement is to store the master data for supplier, customer, item, projects in both Spanish and English (Oracle Fusion SCM). This is to cater to local statut…Aditya.K.Singh 11 views 1 comment 0 points Most recent by Mekala Hanu Teja-Oracle Product Development -
Can anyone help in understand how Use Score works in HR Help Desk Assignment Rules?Summary: How Use Score can be used to differentiate HR Help Desk queues? Content (please ensure you mask any confidential information): We have configured different HR H…