Configuration and Administration
Discussion List
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Oracle Fusion Service Redwood: Unable to create a Metric Card Unassigned Service RequestsSummary: We are trying to add a Redwood metric card on the Service Home page for Unassigned Service Requests in Oracle Fusion Service. The desired behavior is similar to… -
Restrict Service request category based on another fieldSummary Restrict Service request category based on another fieldContent Hi, We have a requirement to show only few Categories on Service request based on another field o… -
The job to provision the appliance failed. Status Code: 400 Input parameter 'grid' cannot be nullSummary: The error: The job to provision the appliance failed. Status Code: 400 Input parameter 'grid' cannot be null on 19.30.x.x Version The job to provision the appli…Md. Hamidul Haque Razu 11 views 0 comments 0 points Started by Md. Hamidul Haque Razu Fusion Service -
We have a negotiation where the outcome has been selected as CPA, but user want BPASummary: Hi Team, We have a negotiation where the outcome has been selected as Contract Purchase Agreement, and the negotiation status is Completed, Purchasing Document …
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Through BPA can we create Complex Purchase order in oracle fusionWe created a Purchase Requisition (PR) with the line type Fixed Price Services, created a Negotiation, and generated a Blanket Purchase Agreement (BPA) from the negotiat…
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Is it possible for users to access Categories from multiple Business Units in Oracle CX Service?Summary: We have implemented two Business Units (BUs) in our Oracle CX Service environment: Business Unit X and Business Unit Y. Currently, users can only access the cat…
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How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio…Edson Junior, Oracle 223 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
SR is getting created when replying to the notification from object work flowSummary: Refered the guidelines provided in the document below, but its not working. Still a new SR is being created when any of the contacts under that SR reply to the … -
Not able to view Service Request list pageSummary: In our application user able to create new service requests but created service requests are not able to access and SR list page also not able to view. But Post… -
Identity upgrade pre-upgrade clarificationsWe are using federated SSO. Creating a new SP in Identity provider system: For pre upgrade tasks, when we create a new SP in corporate Identity provider, and then for up…
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Unable to see Service Request icon on Homepage or Navigator after enabling Service offeringSummary: I have enabled Service Offering. On the homepage or Navigator the Service Request icon is not visible. The structure page shows the EL expression as shown in th…
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Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl…
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Please suggest for below email that receive by customer. Is there any impact on business?To align with industry best practices, including National Cybersecurity Cryptographic Standards, and to enhance data security, integrity, and performance, Oracle Fusion …Deepak.h.singh-Oracle 61 views 0 comments 0 points Started by Deepak.h.singh-Oracle Fusion Applications Administration -
Oracle Fusion Service - Manage Types of Work Orders 26ASummary: I am trying to enable Direct integration between Oracle Field Service and Oracle Fusion Service using work order type code ORA_WO_INT_FFS however when i click o…
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How to Create Activity Type in Fusion Service for Fusion Field ServiceSummary: Currently I am seeing only Generic Activity in Fusion Service, but I want to edit it and rename to INSTALLATION. Similarly I want to create another activity of …Krishanu Chakraborty 22 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Fusion Service -
AI is moving fast. Here's a small proof using UI Events FrameworkHi Team - I gave Codex a simple task: learn our UI Events Framework (to build a skill), study an exported Fusion Service extension, then build an action chain that reads…
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Tagging service requestsContent Hi, I want to create a tag and associate to one service request. I have exposed the "tag" field inside the details page layout. But when I tried to create a tag … -
how to use the pay-in-full option for more than one invoice for the same supplier?a customer has issue that when they navigate to to the invoice window and list invoices for a specific supplier, they attempt to select a couple of invoice and press the…Haia Ahmed 62 views 7 comments 0 points Most recent by Venkatesh Padamwar Payables, Payments & Cash Management
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Supplier Page coming with edit modeSummary: The supplier page coming with edit mode like this while it should come like this what is the reason of this ? Content (please ensure you mask any confidential i…
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How to bypass logic specifically for the Sales application within a groovy script?Summary: We have groovy script written on Address object which should be triggered only within sales UI not in other modules like AR. So we want to bypass sales applicat…
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Show Different Service Request Status Values for Different Business UnitsSummary: We have a requirement in Oracle CX Service to control Service Request statuses based on Business Unit. For example: If the Business Unit is X, the SR status dro…
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Service Home Page ExtensionSummary: I’m trying to add a metric card to the Service homepage using the sample code attached, but it isn’t working as expected. Could someone please guide me on how t…Prakash Dharamsodh 505 views 27 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service -
Guidance Needed: Differences Between ODI 12c and 14c for MigrationHello everyone, I'm currently working on a migration project from ODI 12c to ODI 14c, and I'm looking for documentation or resources that summarize the key differences b…
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How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
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REST Data Source Fetching Only 25 Records in Oracle APEX – How to Retrieve All Records?Summary: I am currently working on building a dashboard in Oracle APEX using a REST Data Source to fetch data from an Oracle Database. However, I am facing an issue wher…
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Unexpected Change in AI Agent Behavior After Period of InactivitySummary: I’ve observed that after a period of inactivity in AI Agent Studio (Oracle Fusion), the agent’s behavior appears to change when it is used again. The responses,…
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How to restrict person security profile for employees who have multiple assignmentsHas anyone experienced issues with person security profile and employees with multiple assignments? Our profile appears to be allowing access to all assignments associat…
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Display dashboards in HR Help DeskWe have agents and administrators who receive requests from the HR help desk when they click on the Dashboard icon and this is not the best information, but it has been …
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Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…