HR Help Desk

Discussion List

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  Notification to Assignee when user adds a message

  Hi, has anyone been able to set up a Bell Icon notification that triggers when a user adds a message to a Request in Redwood HRHD? I have tried adding triggers to the HR…

  Received Response

  Edward_Cowne 281 views 17 comments 1 point Most recent by Vishesh Sharma Sep 17, 2024 9:29AMHelp Desk
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  Alerts or Reminders in Redwood Help Desk or Case Management

  Summary: Alerts or Reminders in Redwood Help Desk or Case Management Content (required): Has anyone developed alerts or reminders in Redwood Help Desk or Case Management…

  Received Response

  Jhansi K 101 views 5 comments 0 points Most recent by Ananta Prasad Ray Sep 16, 2024 7:37AMHelp Desk
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  Restricting knowledge article based on custom user groups

  Summary: Restricting knowledge article based on custom user groups Content (required): We have a requirement to create two set of similar knowledge article e.g. HR polic…

  Received Response

  Karthik K-Oracle 61 views 5 comments 0 points Most recent by Rasheed24 Sep 5, 2024 7:30AMHelp Desk
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  Redwood - HR Helpdesk - Auditing

  Summary Is HR helpdesk auditing availalble if you do not have a licience for Service. My customer is only using HR Helpdesk. Content (required): I know that auditing is …

  Accepted answer

  Martina Miskelly 41 views 4 comments 0 points Most recent by Nizam AB Mogal Sep 2, 2024 9:11AMHelp Desk
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  Publish button is disabled in VBCS

  Summary: Unable to apply the changes in Help Desk pages due to 'Publish' button is disabled in VBCS. Content (required): Has anyone faced this issue on VBCS pages. I hav…

  Received Response

  Jhansi K 381 views 5 comments 0 points Most recent by Nidhi Chhajed Aug 20, 2024 6:47AMHelp Desk