HR Help Desk
Discussion List
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How can I auto-populate the content of subject and problem description field in HR Helpdesk?Summary: There is a requirement to auto-populate the content of subject and problem description field while creating a service request in HR Helpdesk. Can someone please…
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Defaulting "Employee ID" field with the respective Person Number of the EmployeeSummary: We have a field as Employee ID while creating the HR Helpdesk Sr , we want to automatically populate this field with the respective Person number of the employe…
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Redwood HRHD - 23B - Create Notification when a request is raised via emailSummary: Hi Experts, I need to pick your brains. I have configured the system to automatically create requests when the employees send an email to the HR email address. …
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HR Helpdesk - Audit HistorySummary: Hi All I have a quick question about HR Helpdesk Audit History. Currently the system will only allows the agents to view a maximum of 30days audit history on an…
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Blank Primary Point of Contact and Assigned Agent LOVsHi, I am configuring Oracle HR Help Desk and facing an issue with 2 fields (Primary Point of Contact and Assigned Agent). Both the fields are not showing any values in t…
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Does Redwood HR Helpdesk have Approval Workflows?Summary: I have not seen any workflow mentioned in documents. Our client seems like they wanted to have something like after the agents states a resolution, they want to…
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'The offering isn't enabled' error message on the HR Help Desk Interactions List pageWould anyone know the origin of the error message 'the offering isn't enabled' on the 'show interactions' page? Path: Open an SR - Select Show Interactions from search b…