HR Help Desk

Discussion List

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  I'm not able to create Articles in Knowledge Management.

  Summary: I'm not able to create Articles in Knowledge Management. There is no option visible to create articles in it. Content (required): I'm not able to create Article…

  Received Response

  VarunMittal01 102 views 8 comments 0 points Most recent by Jiten Bhatiya-Oracle Oct 3, 2024 10:03AMHelp Desk
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  Hide middle name in Next Gen HelpDesk

  Summary: Hide middle name in Next Gen HelpDesk Content (please ensure you mask any confidential information): The middle name is visible for primary contacts and agents.…

  Received Response

  Manoj.Gupta 158 views 6 comments 5 points Most recent by Shelleyyo Sep 26, 2024 2:32PMHelp Desk
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  Remove Author name in Helpdesk .

  Summary: Hi Team, Is it possible to remove/hide Author Name functionality in Help Desk. 1) Is that Possible to Hide/Remove below red color marked one.? 2) Is that Possib…

  Received Response

  subhash R 21 views 3 comments 0 points Most recent by Kev303 Sep 18, 2024 12:27PMHelp Desk
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  Notification to Assignee when user adds a message

  Hi, has anyone been able to set up a Bell Icon notification that triggers when a user adds a message to a Request in Redwood HRHD? I have tried adding triggers to the HR…

  Received Response

  Edward_Cowne 281 views 17 comments 1 point Most recent by Vishesh Sharma Sep 17, 2024 9:29AMHelp Desk
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  Alerts or Reminders in Redwood Help Desk or Case Management

  Summary: Alerts or Reminders in Redwood Help Desk or Case Management Content (required): Has anyone developed alerts or reminders in Redwood Help Desk or Case Management…

  Received Response

  Jhansi K 101 views 5 comments 0 points Most recent by Ananta Prasad Ray Sep 16, 2024 7:37AMHelp Desk