HR Help Desk
Discussion List
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Case worker should see their case onlySummary: Ideally a case worker should be able to see a case where he/she is the primary owner or a part of team. Right now, a person who has a case worker role is able t… -
How can I make an HR Help Desk Category field required?Summary: Our HR Help Desk automatic (OmniChannel) routing rules are all based on the Category selected when submitting a request. In order to ensure a Category is chosen… -
Redwood- HR Helpdesk - Multiple Business UnitsSummary: Hi Experts In HR Helpdesk v23D is it possible to have HRHD categories for multiple business units. I seem to only be able to see the catgories of the default bu…
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how to create a link for the new Service request creation in a specific category ?Summary: Hello, We have a use case where the user should be navigated to the service request creation page with a specific category auto-populated. I believe this is pos…