HR Help Desk

Discussion List

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  Case worker should see their case only

  Summary: Ideally a case worker should be able to see a case where he/she is the primary owner or a part of team. Right now, a person who has a case worker role is able t…

  Accepted answer

  Mohtaseem 61 views 7 comments 1 point Most recent by Chris Warner Aug 5, 2024 4:42PMHelp Desk
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  How can I make an HR Help Desk Category field required?

  Summary: Our HR Help Desk automatic (OmniChannel) routing rules are all based on the Category selected when submitting a request. In order to ensure a Category is chosen…

  Accepted answer

  Ryan Robinson-Oracle 221 views 7 comments 0 points Most recent by Muskan Dhingra-HCM Jul 31, 2024 3:53PMHelp Desk
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  Redwood- HR Helpdesk - Multiple Business Units

  Summary: Hi Experts In HR Helpdesk v23D is it possible to have HRHD categories for multiple business units. I seem to only be able to see the catgories of the default bu…

  Received Response

  Martina Miskelly 151 views 7 comments 0 points Most recent by Swati S Verma Jul 23, 2024 3:56PMHelp Desk